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March 2024 by Nikolay
Less busy then home depot - some prices are lower
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January 2024 by Robert S.
I went to get a cheap pot for a plant and some potting soil. I wasn't sure where to go as I walked in, so I ran into a staff member and he was very polite and helpful, asking me what type of pot I was looking for and sending me the right way. I found what I was looking for in a few seconds....I found someone working in the patio department and I was able to ask further questions and I got very helpful answers. I found a plastic pot for a few bucks and the smallest potting soil bag was about $5. Very happy with the selection and service here.
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December 2023 by FB F.
The worst. Had a dryer break on us. Bought one on Monday with guaranteed Tuesday delivery. Got a call Monday night that the "wrong truck" was delivering on Tuesday for an appliance. I'd be first on Wednesday. Got a text this morning that I was the "next delivery". Four hours later, outside their window, they delivered the dryer. It is a broken dryer and can not be installed due to a nut backer not being on the plug receptacle. I've been on hold for a half hour. One lady came and said hello after 20 minutes and then put me back on hold after repeating something to someone in her presence. Crappy store.
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November 2023 by Derek H.
There's something deeply wrong with upper management at this location of Lowe's. I do Home Remodeling and honestly many of my friends and I go to Lowe's because there are too many people at Home Depot next door. But the staff in general, when you can find somebody, are uninterested rude and are very unwilling to help a customer. If I were to list the horrible customer service I've experienced this review would be pages long. Sitting at returns with one person talking to somebody else as you wait is frustrating. Three times I went to purchase linear feet of AstroTurf. I spent 20 minutes and could not find anyone to help me and that is not an exaggeration. On the third visit I was there at 8:00 and at 9:00 ( the time they closed just after the pandemic), someone did try to help me. They unstrapped the role of AstroTurf I wanted and the entire roll started unrolling down to the floor until it all had dropped off. My friend and I helped the employee try to roll up the mess but it took up the whole aisle and we needed more people to be honest. My friend and I measured out the 20 linear feet that I needed cut it ourselves and put it on two cards to take to the checkout. We found a guy walking by to get a ticket with the amount to take to the register and he just looked up and gave us the price on the very thin cheap green indoor outdoor rug. The price was about 15% of what the actual price should have been. It was now 9:45 the store had been closed no one was there to check us out no one was anywhere. We loaded the AstroTurf into the pickup and took off. Another visit I was returning a purchase I made online I had the purchase order my email the packing slip and the person that returns had no idea how to return it and actually told me that she could not return the item. She walked away and I thought she was going to get another person to help her but after waiting another 10 minutes I saw her sitting on the paint counter with another employee laughing. On a huge remodel I was using certain switches and plugs and face plates and they never had what I needed in stock or it wasn't placed in the right location and no employee could help me with anything I actually had to order online. Other occasions similar service spoke to the store manager and no one seemed interested. Now at self checkout you can literally just walk out with your cart because the employees by the door are facedown into their phones not paying attention to anything. It is the worst run store ( in general ) I have ever visited.
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November 2023 by John M.
Lowe's in Sunrise has some of the worst customer service they have item labeled with up to 25 percent off and have the orange sign right on it and they still won't even honor the discounted price
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November 2023 by Roger
I will never purchase from this Lowe’s ever again. I went to the store twice within this past week for curbside pick up I received the worst customer service ever. The first time a gentleman 20 years younger than me, complained about his back and couldn’t help me lift and load one package into my truck. This Saturday, picked up 12 bags of concrete and they send a woman out and when I asked her if there was anybody to help me load, she made some lame excuse that they were all busy. I’m 63 years old and I had to lift and load 12- 80 pound bags of concrete by myself, this is the worst customer service I’ve ever had. Turning all my business over to Home Depot they know how to take care of their customers. Goodbye Lowe’s you suck.
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June 2023 by Jennifer M.
Worst experience. They don't accept returns after 30 days anymore. Extremely rude "shift manager". Don't shop here! Go to home depot
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May 2023 by Mark W.
The employees were very rude. It was like pulling teeth trying to get them to get me the drop ceiling tiles from the top shelf. Their response was "it's gonna take a while" and "we're not gonna be carrying them much longer"..."I got a find somebody with a forklift"... Absolutely ridiculous. I had to ask the lady three times just to get her to call the person with the forklift. Literally her biggest complaint was that I would have to wait for somebody and she didn't wanna have to call them for me. What a freaking joke. By the way, the reason this lady was too busy to make a call for me so I can get some shit off the top shelf is because she was on her freaking phone sitting at a desk acting like she's working.
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March 2023 by Dawn E.
Was in the appliance section, found a $3000 refrigerator. Was ready to buy it. No associate could be found. Call the store. Woman answered and I explained where we were and needed assistance, she told me there was two people here. I told her we are here and there is no one here. She put me on hold. We left and will take business elsewhere. Never again.
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January 2023 by Aidle Rabinowitz
Worst customer service ever:(Spent 4 hrs on the phone trying to get thru and each time I just get hung up on… still trying to get thru. This is very frustrating….
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December 2022 by Z. R.
Holiday time, self check closed and 1 register open for the entire store while other employees are walking around and socializing.
