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January 2024 by Felipe Lima
The best dealership!! Excellent service all the way through, great customer experience! I recommend this dealership! I want to highlight the attention/service I received from Karl Sales mgr and Troy sales rep, excellent!! Thank you!!
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January 2024 by Ms. SWright
GREAT EXPERIENCE!!!! EVERYONE was soooo nice, friendly and knowledgeable. The manager, financial manager, my salesman (Juan), even one of the service guys, all of them was on point!!! ? I was looking around at different places. I end up purchasing my 2024 GMC Terrain here, these guys made me want to come back for my purchase. Thank you ALL!!!
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November 2023 by Rafael T.
Future service customers please be careful when selecting this dealership to work on your vehicle. After making an appointment with them to bring my vehicle I met with the service guy and proceeded to tell him what my transmission was doing for the past day or so when shifting the first and second gear. Dropped off the vehicle at 9:30am in the morning and after not getting a call at around 2:25 pm I decided to call and was told the mechanic hasn't had a chance to diagnose my vehicle. At around 3:50 pm a receive a call telling me that I need it a new transmission at a cost of $7.000.00. I was really surprised how it went from shudder to a toasted transmission in a matter of hours.The mechanic stated my oil was burnt, and gave me no other option than to buy a new transmission. I called the service guy back and told him I was getting my vehicle back and for him to tell me what my bill was, after paying $224.40 to find out the next day Ed Morse dealer did not perform the work 5heybsaid they did, I took my vehicle to a transmission shop, and to my surprise the oil was as clean as new( I have pictures to proof it) to me this is robbery plain and simple, this dealer targets innocent customers in thinking they have no other choice, this is criminal behavior in my book, if I can save anyone from getting taken advantage of I will by writing this review, I will also dispute my charges with my credit card because they did not performed the job they claimed they did. Please please please stay away from this dealer or you are going to regret it. I will report Ed Morse with whoever I have to in order to stop them from their criminal behavior. I hate to believe the service guy was on the plot to make me buy a new transmission knowing I did not need it, but for sure the mechanic guy is not doing his job and trying to bring revenue to the dealer. Shame on Ed Morse for behaving in a criminal matter with their customers.
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October 2023 by Nick G
Went here today to look at some new cars. Great customer service. That’s why I’m giving a two star instead of a one. This dealership wants minimum 10,000 over sticker. Some vehicles are 20,000 over sticker. Before there I went to Coral Springs GMC and I was able to get the same vehicle for sticker price. Beware of going to this place do your research at looking at other dealerships. Absolutely insanity that you can buy the same exact vehicle 10 minutes away and save $10,000- $20,000.
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October 2023 by Scott Chandler
Worst dealership, experience, ever! Completely, and totally unprofessional! Misleading and deceptive sales practices! Stay away from this auto group. Plenty of other options out there.
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October 2023 by Gregory D.
On Monday October 9th, 2023 I called the service department for an auto diagnosis and repair appointment. The young woman I spoke with stated that the service department opens up at 8am, I had asked if there will be an opening at 8am? She replied, "Yes". I said, "I'll make that appointment as I need to be the first one there". Today, Tuesday, 8:03am arrival, yet five auto's ahead of me going into being serviced. At 8:15am a service representative greeted me. I said I was hoping to be first for service today. The service agent replied, "We open at 7AM. I told him I called the service department yesterday and they said you open at 8am. He said there are already 15 autos in the garage ahead of you, and three more ahead waiting to be brought in. He said he didn't know if they would be able to check the car out today! I was ignorantly misinformed which created a great inconvenience to me having to cancel the appointment. The service agent said that GM is on strike, and any parts if needed may not be available.
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September 2023 by joe nieves
Had a great experience has a major issue with my Buick Encore and Ed Morse Buick solved it Mathew took great care of me and also Robert. Thanks again for the wonderful experience.
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August 2023 by Eugene Diaz
I was back and Forth about Getting a Buick or Cadillac. Ultimately, my sales person and team, were very transparent and made the process pretty seamlessly.I went with a Buick Enclave and I am very happy.
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July 2023 by Starchar N.
Adrian is a phenomenal team member! He was insightful and helpful during the white process! The entire team made the acquisition seamless!
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July 2023 by Damion J.
I have been a loyal GM customer for the past 15 years, and my positive experiences with their vehicles have led me to purchase a total of four GM cars during this time. However, my recent visit to Ed Morse GMC truly exceeded all expectations, thanks to the exceptional service provided by Robert Pierce.From the moment I stepped into the dealership, Robert's genuine enthusiasm and dedication to helping customers were evident. He greeted me warmly and took the time to understand my specific needs and preferences. What truly stood out to me was Robert's attentiveness to detail. He carefully listened to my requirements and recommended a few options that perfectly matched what I was looking for in my next GM vehicle. He went above and beyond by making a thoughtful introduction that led me to explore additional options, resulting in my recent purchase over the past weekend. I am incredibly grateful for his assistance and expertise in making the right choice.As a long-time GM customer, I can confidently say that Robert Pierce is a true asset to the Ed Morse GMC dealership. His dedication, honesty, and customer-oriented approach set him apart in the automotive industry. I cannot thank him enough for making my car-buying experience so smooth and enjoyable.Thank you, Robert, and the Ed Morse team, for continuing to provide top-notch service to loyal customers like me. I look forward to many more years of driving and enjoying my GM vehicles.
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May 2023 by Siledi Fern
This dealership is so clean spotless, the salesman that helped us Diondre Dawkins he is awesome, so professional, knowledgeable about his trucks great personality. He went beyond to make sure that we were content with our purchase. Everyone at this place was excellent from the salesman, manager and lets not forget finance department. We were the last ones to leave the dealership. I will recommend this dealership and Diondre at 100% you will be a satisfied customer.And when is time to change my vehicle this is where I'll be going.....The Fay's
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May 2023 by donna s.
Very happy with my new 2023 XT5. Looked far and wide for the exact specs I wanted. Made the trek to Sunrise from PG. Happy that I did. Feras helped me with the purchase and I left there with a beautiful car. Thank you.
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April 2023 by Mari
My experience with Juan Tabares was amazing, he was very attentive and always answering all questions and putting the customers needs at first. I came in looking for a car for my mother and he ended up getting a car for me, amazing service I 100% recommend him. There are good people out there and he is one of them. Thank you!
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April 2023 by Angie Davis-Graham
As always Aldo provided exemplary service. His customer service skills meets and exceed expectations.
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April 2023 by Terry M.
I had one of my best car buying experiences ever at Ed Morse Cadillac. Maybe because it was the last day of the month and the quarter, the salesman I dealt with, Ed, was friendly and eager to make a sale. He gave me what I wanted for my trade, which is more than I can say about a few other dealers I had been to. The car was certified, but I added an extended warranty which lasts eight years, for a very reasonable price. I love my XT5!
