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May 2024 by Johan L
drive through atm won't accept bills at this location and kept giving an error
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May 2024 by John Tobon
Wonderful service!! They were able to help me out and all I can say I’m a happy customer at Chase! Gisele thank you !?
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April 2024 by Calvin
Supportive and super friendly staff. Jessica Ramirez helped me out with flexibility without an appointment. Great ambassadors for the bank.
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April 2024 by Kazi Iqbal
Whenever the line gets long a bored employee would walk around and ask you to get out of line and use their smart ATM instead only for it to not work and force you to get back in line all over again... It would probably be better use of company time if you opened another booth instead of walking around and asking people to use that junk machine.
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April 2024 by John Fossas
Was there today to get documents notarized. The manager and notary very helpful and friendly. Great experience.
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January 2024 by roman jackson
Gross environment everyone there is like mad pushy like I'm about rob the place or sum
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November 2023 by AC LLC
I have an appointment they got me waiting for 2 hrs don’t even assist me , completely ignore me , I need help to open a business account , don’t go to this location you will lose your time unless they change the employees
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November 2023 by Luis Alejandro Castillo
Bad costumer service , worst branch I have ever been!
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October 2023 by n n
Branch supervisor Kristine helms is disgustingly rude. My company does tons of deposits with chase - this branch is by far the worst chase I’ve ever been to. Their behavior is downright shameful. Pompous and overly aggressive attitudes. Refusal to help with basic deposits. Nasty comments. Most chases are helpful and the staff is kind and lovely. Avoid this branch at all costs.
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September 2023 by ORLANDO MEDINA
I would like to take a moment to give Kudos to Yisel Reyes. I walked in without an appointment and she did her very best to help me. She went above and beyond. OUTSTANDING CUSTOMER SERVICE. Nowadays you rarely receive great customer service anywhere so I really appreciate her going the extra mile. Thank you for the great service! I really appreciated it!
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September 2023 by Jorge Malo
Terrible customer service. I am 30 minutes waiting for someone to fax 4 pages for my credit card account. And it is not like every employee is busy. They just don't care about their customers. There are 3 more people with me also waiting.
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June 2023 by Mark Hewitt
Great customer service
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June 2023 by arleth garay
Excellent
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January 2023 by M F
Worst Chase branch I’ve ever entered. There’s seems to be no oversight at this branch. They are biased, they treat customers however they want to without any accountability. The entire staff needs to be replaced with competent professionals. I went to two other banks this morning to have my account updated due to a name change not having an appointment but was still accommodated with kindness and no issues. At this Chase branch There’s no one to greet you and direct you when you walk in. After I walked in and was standing there trying to figure out where to go for help, an Associate who was already attending to a customer, noticed me standing there looking for help, yelled out from her cubicle for me to join the teller line to be helped. After one customer that was ahead of me on the line walked away, I approached the teller and informed her that I was there to update my account. She took my information and indicated that there was one customer ahead of me but my wait time would be about 30 to 40 minutes since I didn’t have an appointment. I replied that would be okay, I would wait. While in the waiting area, three other couples came in and after I waited about 45 minutes, 2 Associates entered the waiting area. The male Associate called one of the couples that came in after me and told me that he will be quick with them and that I would be next. A female Associate immediately stepped up to me and asked if I had an appointment to which I replied no but told her when I checked in at the teller I was told I would be attended to if I waited about 30 minutes. She replied that I would not be attended to because I don’t have an appointment and that I needed to make an appointment and come back. Unacceptable and unprofessional. There was a disparity and diversity issue as far being acknowledged by these particular Associates. Just saying…that’s needs to change. That’s the closest branch but I will not go back there if it means being degraded and diminished because I fall or do not fall in a particular category.
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January 2023 by haresh jariwala
Automatic machine no body use and bank teller window line . Smart machine is useless and bank customer service negative
