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February 2025 by lelene valentin
The bank tellers in the morning make you feel like you’re bothering them. They are not welcoming AT ALL. I have to do deposits every week and hate the experience. I dread having to go!!
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January 2025 by Anton Speight
Just open a new account with Juan F. He was fantastic! He was able to assist me with opening a new account even without an appointment schedule. Also taking care of others in the process 🙏🏽 hats off to him and the home team on this busy Friday! He was able to multitask with grace ... Customer service is a 10 out 10 at this location...
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December 2024 by v v
It seems like they don’t even try to help even if you’re asking them nicely ….. I felt like I was a bothered than being their customer . All I asked was to make sure the $100 bills are new due to I will be using out of the country. The guy teller said like it’s random and I’m not going to keep exchanging it seriously I have done it before . I understand but don’t made it feel like it’s not your job. If you don’t want to do your job then find another job… worst experience ever.
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September 2024 by Julio Beltran Iglesias
La atención es pésima...y su política de apesar de ser residente permanente en los EEUU por más de 10 años, tenga que tener un pasaporte cubano vigente para abrirme una cuenta eso es ridículo y discriminatorio ....The service is terrible...and their policy is that despite being a permanent resident in the US for more than 10 years, I have to have a valid Cuban passport to open an account. That is ridiculous and discriminatory.
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September 2024 by jeno lung
Rolling dumpster fire
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June 2024 by Heavy Duty
Angelis was the best!! Every time I go to this branch she is who I see. She’s always cheerful, great attitude and she assisted me in top speed I wasn’t inside the branch any longer than 8 minutes. I know that anyone else can attest to how helpful she is!!
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May 2024 by edwin villalobos
Excellent ?
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May 2024 by Anthony Ramirez
There’s an arrogant “gentleman” not looking to help just shuuush people away so he can go home behind a desk
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February 2024 by Elsa Molina
Good service and very attentive...
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January 2024 by Ryan Opert
Staff is friendly, prompt service.
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November 2023 by mileidy martinez
The best bank in the world
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October 2023 by Jersey Devil
Waited in line for 30 minutes then they told everyone "sorry, the system is down"
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September 2023 by Dear Journeys
Last week, I had a scheduled appointment to update my legal name to my married last name. Unfortunately, my appointment was rushed by Phyllis due to an older white woman's walk-in request. Despite providing accurate information about my employment and salary, she misrepresented them on my documents, citing the need to expedite the process for her next customer. I felt undervalued and experienced a lack of concern for my issue during this interaction. My issue was not resolved as my legal name was not updated on all my accounts.
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June 2023 by ORIELA SECO
looks like they don’t like latin customer, me and my husband get there at 12:30 pm banks close at 2 pm I know we don’t have an appointment but we agree to wait to see if when they finish with appointments has time to open an account to us ,they have to people opening account and as soon as we get there the male was give us excuses to make us leave from the first moment he doesn’t want to serve us .There is no option for negative stars because not even one they deserve
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June 2023 by Milagros Hernandez
They block the account, they ask us for documents, they ask us for the same documents several times! We have lost time, we have had stress, we have made arrangements and more arrangements, we have had to stop working to spend hours on this! We have stopped earning our living because of it! And after they assure us that the account is no longer blocked, many days later, we still cannot operate with the Cards! So much technology for such a bad job! Appalling! Unfortunately! If we had to give them a score from 1 to 10, I would give them MINUS 10! We do not recommend it to anyone!!
