Car Rental in Sunrise, FL

“Terrible service, I rented a car on April 8 (rental agreement 3YZS4C). The team there made a mistake and gave me the wrong vehicle, same color and brand but different model and license plates (they gave my car to another customer, last name Crespo), when I tried to return it in Miami on April 13 (office located at 2100 NW 107th Ave, Ste 113). They told me about the mistake that had been made and refused to take the car back, and instead of escalating the problem, simply told me to go to the Airport and try to return it there and the company would take care of any UBER expenses related to this issue. I had to go to the airport and be there for almost 4 hours for the location manager (Madeleine, good service) to finally receive the car, I missed an important appointment I had in Miami that day and my whole schedule was ruined (I was visiting from Canada). The manager told me that it was not company policy to pay for transportation (UBER), but that she would refund me a portion of the contract to compensate for the issues their error caused me, so that day I only paid for the remaining balance (invoice 67876). To my surprise, after I returned to Canada, my credit card was charged for the amount that I had been refunded at the airport. Since then I have been calling Enterprise every other day, and keep hearing that the charge will be reversed and a regional manager will reach out to me. That has never happened, and they keep saying that only the branch can solve this issue. It has been 3 weeks and they do not have an ETA or any updates on this.

Update to my review.....after speaking with the location manager, they finally reversed the extra charge and explained to me why the problem took so long to solve. I feel satisfied with the late but rational explanation, and solution provided to me.”

“I recently had the pleasure of working with Joseph Delgado at the Enterprise Rent-A-Car located at 14501 W Sunrise Blvd, and I can't say enough good things about the exceptional service I received.

My car was in service at Rick Case Kia, conveniently located across the street, and I needed a rental while it was being worked on. I came into Enterprise on one of their busiest days, yet Joseph handled everything with remarkable patience and professionalism. He took the time to answer all of my questions thoroughly and provided several options for rental cars, ensuring I was comfortable and satisfied with my choice.

When it came time to return the vehicle, I once again experienced Joseph's excellent customer service. Despite likely being busy, he promptly answered my phone call and provided clear, detailed instructions on how to proceed with the return. His attentiveness and willingness to assist made the entire process seamless and stress-free.

Joseph Delgado's dedication to customer satisfaction and his ability to handle a busy environment with such poise is truly commendable. I highly recommend Enterprise Rent-A-Car at this location, and I extend my heartfelt thanks to Joseph for his outstanding service.”

“Rose provided fantastic service with our car rental return when we arrived really close to closing time. I also left my airpods in the car and she was a great help in finding it and hanging on to it until I could pick it up. Thanks again.”

“Will definitely use this location's services on my future trips.Outstanding service at pick up offered by Pedro. Way better than what I am usually used with at airport locations, where I rent frequently from when travelling for work.Even though this location does not offer Avis Prefered services, I do not see how would that made it any better. Smooth pick up and even smoother drop off service with a great car selection.”