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December 2023 by Brent Sehnert
They have just lost a customer of 26 years as placing last order today. Raised min order to $150 so requires me to not only get another vehicle to fit everything, it makes me take up valuable storage space in my office as I can't just buy as I need. The employees are great to deal with but I hope this business decision not only costs them my business but many others as well and talking to other s in parking lot we are all making choices to move on. Even the office people hate this new policy.
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July 2023 by Alton Wizzard
They raised the prices for tape and stretch wrap and shrank the product. That’s not right apart from the products and the high prices customer service 8 of 10
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June 2022 by Betty Thomas
Moved from FL to PA 10 years ago I found boxes and HUGE BAGS OF Styrofoam peanuts to pack my lamps and chandelier in. I am in the process of moving back to S FL from PA it is so difficult to find packing materials here. What I wouldn't give to be able to access A&M.
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March 2022 by Simon Kakon
I have purchased for years from this company just to give business to a local firm while any other source was cheaper. Now for the first time that I have tried to return a defective product, they are giving me hell and bunch of lies and excuses. They asked me to record a video that shows why the product is defective. i told them that they should record a video in advance before they deliver anyone's order, isn't that fair to ask? It was ordered online on their website, they did not indicate out of stock or special order, It wasn't a special order, they charged my credit card and delivered a month later. This company make up rules and policies as they are pleased.NEVER AGAIN. This company does not have even one product that cost less than Amazon. My recommendation is to avoid this company at all cost. A company that is having hard times accepting returns is not a good one.
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March 2022 by skullhart
Credit card fraud initiated here. I just received my new card and only used it here to set up an account and just like that fraudulent purchases were coming into the account within a couple days. You need to secure the cardholder accounts better! Will be filing a PCI compliance complaint with VISA.
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February 2022 by Luis Sanz
Bad costumer service. Inadvertently changed their hours without letting customers know, drove 1 hour to pick up an order arrived a few minutes before 3:30 the gate was still open and when I called they refused to bring out my order and said they were closed and closed the gate while I was parked. The customer representative stated the boys want to leave. Needless to say will probably not use this company again.
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February 2022 by Maria Andrea Kann
Terrible customer service, website is a mess. Wastes customers time. Do not recommend, employees seem bothered and like they don't want to do their job.
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December 2021 by Jonathan Caesar
(EDITED)I have come to realize that the staffing concerns were a sign of the times rather than the efficiency of this specific establishment. The product they deliver is A-1 and gets the job done. A couple minutes of time spent will yield a good packaging haul - especially if buying in bulk.They also have a lot of sizes and variations to choose from, so kudos to their staff for being so well-rounded in sourcing those materials.(SEE ORIGINAL BELOW)They have become incredibly slow due to COVID19. The wait time on the phone needs considerable improvement.
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August 2021 by Ari Kalish (Evilk333)
Great customer experience...from phone to online order to curbside pickup A+
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July 2021 by Ashley Williams
The best customer service I have ever experienced. Joyce was very patient and nice (even with my unusual requests). I had scheduled a pick up and when I was unable to fit everything into the my SUV they made sure to have the packaging delivered the next day. Great service! They are now my go to when ever I have packaging needs.
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May 2021 by cesar valero
Quick, good customer service. Will buy again!
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March 2021 by Jonathan Cox
They have become incredibly slow due to COVID19. The wait time on the phone needs considerable improvement.
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February 2021 by Y Horvitz
Great place, lots of choices, Gary & David are great guys. Fantastic office staff.Covid friendly service
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January 2021 by Frank D.
Great product value, very wide assortment and very friendly and helpful front desk. But - and I have to warn you about this - their customer service policy (managed through their back office) is very inflexible even if case of an apparent production mistake: We missed the official return deadline of 30 days, because we were working through our stocks until we realized the product issue. Despite the apparent faulty product - a return was rejected - leaving us - a long-time customer very frustrated.
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January 2021 by Will Kline
Great company to deal with! We needed shipping boxes of various sizes and needed them quick—we even traveled from Palm Beach to purchase from them because of the experience we had. Joyce is a superstar at customer service and an amazing asset to the company!!! She was able to get our boxes ready super quick, the same day as we needed them. I couldn’t be happier with her enthusiasm for helping us. Curbside pickup due to COVID was easy and seamless.
