-
February 2024 by Norbert J2
Scam. A week after my trip they charged my credit card multiple times and refused to refund the multiple additional payments. I ended up paying over $1000 above the contract price. When I called, the admitted it was an error, but kept dropping the call. After several phone calls they stopped answering. Big scam, be careful!
-
January 2024 by Diana María Naranjo Delgado
The worst experience in the world. We planned a trip in which we rented 2 cars, two suburban cars, 2 months before the trip. One day before the trip I get a call from Enterprise saying there were no cars available, they would call me the next day. When I went to look for the cars there were no cars available, and as simple as that they said there are no cars and told me that was my problem. It doesn't make sense for a company as big as that to have that problem and make a reservation and then say they don't have a car. Very disappointed with the experience. Next time I prefer to rent from a small company, which I am sure will have better service.
-
January 2024 by Laura Langley
the absolute worst. Booked online and when I arrived they claimed to have no cars.... what sort of system is this???!
-
November 2023 by Sal Speziale
Brianna the branch rental manager did everything she could to not be helpful. First she refused to honor the online reservation. Then she upgraded my rental to a luxury Suv for more than double the price I was quoted without my approval. This was the classic bait and switch. It felt like she knew I needed a car and let me charge him for anything I could.Really terrible customer service made me feel like she was happy screwing me.
-
November 2023 by N. R.
I chose a Ford Mustang convertible instead of this they gave me a compact car Nissan 2021 for $55 per day and another deposit of 300 the car stank of dogs and cats the filters were never changed inside everything was dirty the seats were filled with drinks the tank was empty very tuned. Very disappointed.
-
October 2023 by Aa Aa
This place absolutely sucks! Incompetence at its finest! Do NOT rent a car from them! Anywhere else is better. I never leave reviews so for me to leave this..it’s bad! I got an old beat-up car that smelled like a tobacco factory. I got out of the car smelling like a heavy smoker. Briana the manager said I was to sensitive. I was the problem not her car. I was promised another car within an hour.. I waited 3 no call back, then I'm told they called me. Honestly this particular store is horrible. I would give it zero stars if I could!
-
October 2023 by YK A
An excellent company, special attention to an employee named Rain, an excellent specialist, knows his business, always explains in detail and shows the details and conditions of the rental, special thanks to Rain!
-
September 2023 by Chrissy
Over a yr ago I started doing all my business rentals at this location and I have never thought to go elsewhere again. I commend the staff for their patience and hard work. The location manager, Brianna, is very respectful, kind and truly deserves an award for how well I’ve seen her deescalating situations with customers. Best enterprise location in my opinion.
-
September 2023 by Kodiak Fields
Worst location - Rent your car elsewhere because these people don't care about service or have any concept of integrity.I called in advance to confirm which make/models of vehicles were available. The receptionist lied about the availability of luxury vehicles at the Sunny Isles location. Upon arrival I was told the make/models were never discussed nor available. The receptionist then got upset that I asked the manager to pull the recording from our call and actually yelled at me. Both the manager and receptionist became extremely rude, combative, and unprofessional. The manager then refused to rent me any vehicle, asked me to leave the location. This experience is absolutely crazy. I won't use Enterprise again.
-
September 2023 by Realityy Ocon
Different than the other locations, not helping, telling that the solution of other store is false, and they never accepted my card (that not what my bank statement and enterprise say)
-
September 2023 by Alexandre Lamblin
Worst agency in the USA ! They want to charge me 75 dollars for a Chevrolet spark they are not honest people
-
May 2023 by Maxim Perevoshchikov
Raeven is the best! Super professional and super helpful. Helped us 3 times!!!! She should be promoted!!
-
April 2023 by Lars Vinter
Awful and horrendous “service”. We booked a car, received a confirmation and spent 80 EUR with an Uber to get to the location. When we got there a completely useless agent told us that she didn’t have the car. In fact, she didn’t have any car. Wasted half the day, money and the opportunity to rent somewhere else. Why do they confirm a booking when they don’t have the car? Why didn’t they contact us (they had phone and email)? Why did the agent seem like she couldn’t care less that they f… up? Go somewhere else.
-
April 2023 by Rasmus Andersen
Booked a car and took an Uber 40 minutes from south beach to reach the office. When we arrived there was no car. They didn’t even bother texting or calling. Now we will need to take an Uber back. Avoid at all costs.
-
February 2023 by James Walford
Booked a convertible several weeks in advance. I arrive 30 minutes before my scheduled pickup. I was told that as convertibles are popular, they are all sold out, and would I like a minivan instead. Seriously!? Why offer a booking service if you don't bother reserving? Had to wait several hours to see if anything else would be available. No convertible. Waist of my time!
