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December 2023 by Yuri Berkovich
Dangerous employee working there. First it was told over the phone that if I arrive at 6:01 the place will be closed (reservation was for 6pm). When I arrived at 5:59 and said "thanks for waiting”, the guy said he is not giving me the car because "I have an attitude". When I told him he is the one that’s rude, he proceeded to be aggressive and threatening. I was actually scared to be there alone with this person (other employee left at 6pm sharp and didn’t care that there was a client waiting). I asked for the supervisor, and of course the employee says he is the supervisor. And he couldn’t care less about my reservation - he wouldn’t give me the car because he “says so”. I suspect they didn’t have any cars left - that’s the only reasonable explanation for this odd behavior. Clearly this place thinks it can get away with anything, no matter how much it hurts the Avis brand. Shameful that Avis has this location. STAY AWAY. Rent at the airport. I hope this place gets shut down.
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December 2023 by Chris Dall
We rented an intermediate SUV. We prepaid to reserve it and I’m president’s circle with Avis. Despite this, they didn’t have an intermediate SUV and instead gave us the choice of a small car or a 7-seater massive SUV. The SUV is covered in scratches and dents - but it was take that or walk home. When I called Avis customer service, they said they can’t help unless I want to drive 45 minutes to the airport to exchange it.
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March 2023 by Greg Bakalin
hey Avis, you charged my card for the toll road, but when I rent the car I used my own transporter. you do not have any customer service e-mail to send the statement. with who should I contact?
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October 2022 by Javier Sanchez
Rented a car and returned with no issues. Easy and fast. If there is no-one on the desk there is a phone number to call and they will show up fast. Will definitely rent here agin.
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October 2022 by Robert Ayrapetyan
I made a reservation a month ago. Came on time and was told my car is not available. I said I could take any other car but he said they have no cars at all! I could see other customers with kids in the queue were obtaining keys, so the receptionist just lied. I told him I also have a family (2 kids) waiting for that car, he promised to call in 2 hours, but this never happened. Our vacation was destroyed! Thank you Avis for going above and beyond for your customers!
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August 2022 by Abigail Greenbaum
I showed up at 5:45 for 6pm reservation because I knew the place closed at 6. There was no employee to be found and the hotel staff (who have nothing to do with Avis) told me that the employee had left early. I was extremely upset and frustrated by this service and experience with Avis. Beware of this location.
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March 2022 by Melissa S.
Great location at the Doubletree, Sunny Isles. Shantell, the Avis agent is awesome. She works the best she can to deliver cars to the guests. For the negative reviews, it's not her fault if a car isn't avail, call Avis corporation. Looking forward to renting from this location next time I'm in Sunny Isles.
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November 2021 by Charles Y.
Made a reservation, but there was no cars available at pickup. With Avis's customer service system, there is no way to contact the location directly to verify if any cars were available ahead of time
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July 2021 by M Gordon
Only one girl but busting her hump taking care of everything!
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June 2021 by A F
The worse customer service ever! Made a reservation all was confirmed. Calling me 1hr before pick to let me know there is no cars available. So why making yourself available online if there is no cars! Be very careful with them
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June 2021 by Bandy ENT. 87
It's a NO GO for me
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May 2021 by Roman Kravchenko
This place knows how to take the reservation, they just don’t know how to hold it. Booked on Avis.com, showed up and waited in line for 40 mins just to have the attendant tell me they have no cars. Not sure if they know the premise of car rentals...
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April 2021 by Patrick Danciu
Very low service Car dirty and unsafe. My car in dirty inside and outside with paper inside ! Mirrors are dirty and one tire is 10 psi less than the 3 others. Trying to call no answer !
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December 2020 by Brazil Raine
Good customer service. The woman who handled my rental was very personable.
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October 2020 by gustavo mena
Terrible service. Always short staff, long Waiting line to exchange a vehicle at this location. Very unprofessional to have one staff doing it all.
