-
July 2024 by Donishu Morgan-Hall
One of the women at the desk has a very bad disposition. Rude, unhelpful and appeared to be bothered that I came in. Instead of specifically saying that I need a new requisition, she states they’re unable to bill the client. Returned the next day with my practitioner on the phone, I was turned away again saying they can’t accept verbal billing requests. It was THEN I was told exactly what I needed on the req. I wish my doctors office never switched from Quest diagnostics. Labcorp is the absolute worst
-
July 2024 by Michael Smith
Rude. Worst ever!!! Go elsewhere!!!
-
July 2024 by Evan Cyhaniuk
Called before showing up to confirm in network and was told yes. Shortly thereafter received a bill for out of network. Almost $600 for a blood test that should have been maybe $60. Almost ten times the cost. Called to resolve and disconnected 3 times. Filed complaint in accordance with no surprises act.
-
June 2024 by Linda Greenwald
Checked in online 15 minutes early and immediately walked in. While waiting, received a text they were ready. Still waiting as name was not called. Woman at Front desk was rude. She said she called name and waited. Not true as I was sitting in waiting area. She had a bad attitude. She should not be working at front desk.
-
June 2024 by Meghan Hunter
The person working the front desk is beyond rude and belittling to the people who walk into the waiting room. Refusing to help an old many with a rolling walker sign in and made him go to the electric kiosk only to fail and then finally take his information because she was too busy on the phone talking about her personal life which I could hear from the waiting room. Completely rude to a man and making him feel bad for the information given to him by a union for a test he was getting and telling him he doesn’t know the correct information yet being able to find it with the order number. Also why is it ok to be talking to someone on AirPods while patients are checking in giving their personal information. I believe that would be a hippa violation. Unbelievable how rude and inconsiderate people can be. My heart breaks for those who are stressed out over a bad diagnosis or older patients who are being made feel bad or scared because they don’t know how to use technology when the office staff could simply assist them because isn’t that what they are getting paid for?
-
May 2024 by Bonnie Smith
Wow no wonder this facility only have 2.4 stars I would have left no stars if I would have been able to. The lady up front was the rudest lady I've ever dealt with in my life. She was a black woman with short black hair.
She pronounced my name wrong as she was calling me to the front to obtain my paperwork so I told her how my name is pronounced and I gave her my paper and she told me to have a seat. When she called me in she was very short and flip and seemed to get aggravated because I didn't know exactly where the room was that she was directing me to. After this she told me to do a urinalysis which I did not know was ordered for me. And after that I was to put the sample in a separate room in a basket. I went in there to leave the sample and in the room was another rep doing blood work on another patient. So I went into the room where she was and I told her that that wasn't a very private experience. I do not believe I should have left a urine sample at the front of a room where there's two people there and even less disturbing another patient who is getting her blood work done. So she told me if I didn't like it that I should just complain to the management. In turn I told her she was very rude and then she told me that I was the one who was rude. This is an extremely nasty arrogant person who does not belong in the medical field at all
We are mere numbers on her docket instead of human beings. So at this point I did not trust the facility I did not trust her so I got up and left and told her that I was not going to do anything at this facility. And because of this experience I will not use a LabCorp ever again. I came back in to get my paperwork and she yelled to the girl across the way to go ahead and "delete my order" so once again just to dig the knife more just to be rude and nasty like she is. I have no idea why a person like this is working in the medical field she does not belong in the medical field she's very rude and very nasty and obviously hates people.
-
April 2024 by Sandra Esteven
For me, very bad attention, since the two women who were at the reception had very bad form, they had zero patience with my grandson who is 5 years old, who was scared and crying, and they flatly refused to perform the exams on the child, which They are important for a study, and in the worst way they told us to leave, I felt discriminated against for not mastering English well.
-
April 2024 by Lisandra Rodriguez
It is not the first time that I come to this place and the people who work here have very bad form, but the truth is that with what they did to me today they were already overdone, today there were two dark-skinned women who should have a little empathy with children, my son's doctor is doing a checkup because his immune system is very weak, which we are working to help him, today the doctor had sent him these laboratories which had to be specifically today for him. check if the treatment is working, these women who apparently do not like their work because the truth is they are in a very bad mood, they did not do the tests on my son because he was crying, I was talking to my son to calm him down because he really needed perform those tests and they very badly told me that they were not going to do anything to make me leave, the worst thing is the way they treated me and I couldn't even defend myself because I don't speak English very well, I left this place very indignant and even crying with rage, I will never return to this place again, it is the worst laboratory I have ever attended in my life.
-
February 2024 by Heather Beasley Brown
The woman at the front desk barely qualifies for a Walmart greeter, she has no business working in a professional setting.
-
February 2024 by Julissa Rodriguez
If i can give a 0 star I would , yelled out my information for everyone in the office to hear , front desk was so rude and unorganized.while waiting there I noticed the front desk was also rude to everyone else in the facility , Not sure why they would hire someone rude in front desk for and by the looks of the reviews the hiring manager don’t care to fix the issue since I see a bunch of other reviews with the same problem which is the front desk person. Best advice is to not come here !
-
February 2024 by Amanda Fragomeni
Had to leave after waiting over an hour after my scheduled appointment time. Appointment was for school screening that would have taken 2 minutes front desk person was rude and unapologetic. Facility texted to come in building for technician to see you then i waited an hour in a Waiting room with not enough chairs for everyone sitting there waiting for hours. Front desk receptionist drinking and snacking at desk and not helping anyone and stated we had to wait while everyone got their lunch. If you can go literally anywhere else do it its worth the extra drive!
-
February 2024 by Charles
DO NOT TRUST THE KIOSK AT LABCORP TO SIGN IN!!! I arrived at Labcorp and signed in at the kiosk. Everything seemed to go perfectly. At the end of the sign in a big check mark appeared and the screen said my sign in was complete and that I would receive a text when they were ready for me. I waited patiently for 45 MINUTES. I went to the front desk and asked if they were going to text me. She replied yes or they would call me at the door. I sat down for 15 MORE MINUTES and asked the receptionist how much longer it would take. She checked and said my check in was incomplete and there was nothing she could do about it. It was “above her pay grade.” I sat down for another 15 MINUTES while she got things straightened out, then they finally took me and drew blood.
-
January 2024 by Margarita Cordoba
Very bad service, there are two girls who have no tact, neither in customer service nor with children, they really should not be here serving
-
January 2024 by m.s. gardner
I have always received excellent service at this Labcorp facility.
-
December 2023 by Warren Tausch (US)
This is a great location and I find the staff very friendly and efficient. They seem to have a very full schedule and deal with a ton of customers every day. I have been coming to this location for over 5 years and its been a good experience each time.
