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May 2024 by Manuel Aldana
My visit to Bank of America to remove my wife from my account turned out into a hard task. My savings account was removed and so many changes took place that I didn’t know if I ever was going to have a normal account. Everybody was busy and but Stefania went by and I stopped her to see if she could help me to reinstall my Bill pay. She didn’t only did that she spent the time to get me going and get back with everything on my tablet. Estefania is the type of person I needed. She is proactive inclined to help the people working with her and customers like me who are not computer Save.
Thank you Bank of America.
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April 2024 by K B
2 times now my card has been denied at the register while grocery shopping.
"Sorry payment failed"
There is plenty of money in my account , but if I didn't have my phone on me to verify myself I cannot even buy food with BOA card.
2 times I have been embarrassed at the register while buying food at my local grocery store , the grocery store I always use every week.
So after the second time it happened I opened an account at Chase Bank.
Today when my Bank of America card denied my payment ( for no good reason at all) instead of being embarrassed, I pulled out my chase card and went on my way.
I intend on closing my BOA account , and left this review to maybe save someone from being publicly embarrassed, bc their Bank card blocks their payment while trying to buy food at a local grocery store.
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April 2024 by John Whiteman
She is terrible Estefania gomez I come in all the time for 5 years and deposit ripped checks sometimes and she wouldn't let me she said I don't own the business. So I went to Apollo Beach bank and they got it done with no issues.
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October 2023 by Amanda C
Staff are great but waiting period is long over all it’s a good
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October 2023 by Amanda Chen
Staff are great but waiting period is long over all it’s a good
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June 2023 by Dallas Bragg
The branch manager supposedly Alex was very rude and disrespectful about waiting to see someone to close account due to being a Saturday he was in a bad mood. If you don't want to work in a business like a bank plenty other jobs out there for you!! Stop being a rude guy just because you can you hold no power over anyone and are just looking for a power trip. Pretty sure your not the branch manager but that's what you told me.
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May 2023 by Polly Lupus Warrior
Service is fine, although it can get quite busy.I'm very upset that there is NO drive through, and for some of us in this elderly community, it's hard to go inside, especially when the building sits high (many stairs). Whoever made that executive decision was NOT thinking of their customers.
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March 2023 by Jamie Chase
Rosalyn gave incredible customer service today, absolutely going above and beyond to help me complete a 14 month VA process. Thank you Rosalyn.
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December 2022 by Grace S.
Usually BOA has good service no matter where I go. I am out of state and came here to make a quick deposit. Over 15 people in line, one person working the counter. There were plenty of other staff around but no one could work the counter. No one greeted anyone as they came in. I guess I would recommend a different branch or the Wells Fargo next door lol.I will never come back to this location.
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October 2022 by Kelisha Marchman
It was my first time at this location & the service was great! I usually deposit lots of singles & some tellers get annoyed but Alicia & Bethany helped me with no problem & lots of patience! I’ll be back to this location great service.
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August 2022 by Bart Wudarsky
Busiest time of day and one teller inside. Great management "not".
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July 2022 by erporsche
Went to bank for assistance regarding safety deposit box, waited early for branch to open, went in and was told I could not be helped due to lack of personnel to assist customers-Really, WOW, that's what you call customer service. When you try to call, no one answers phone, tried for days
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July 2022 by Craig B
They never have enough tellers. I think their business model is taken from Walmart.
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June 2022 by N G.
Went to bank for assistance regarding safety deposit box, waited early for branch to open, went in and was told I could not be helped due to lack of personnel to assist customers-Really, WOW, that's what you calol customer service. When you try to call, no one answers phone, tried for days
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March 2022 by John Lucchio
15 people in line… 1 teller… Every time I’m in here it’s the same thing… It’s infuriating the lack of care or any semblance of customer service… Nobody cares or lifts a finger to help.. Of my company did t bank here I’d never step food in a BOS again… Took my personal account elsewhere years ago for poor customer service… This place is a joke only it’s not funny
