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November 2023 by Joe B.
We ordered a Lazy Boy Loveseat on May 16, 2023 and finally received it on October 23, 2023!! They never bothered to call us and every time we called they would give us the same story that apparently the factory was having trouble locating the same color leather to build the chair! They did provide two old loaners for us to use in the meantime! To say the least this experience was not worth the price of the loveseat! In all our years we have never had a company that did not try to get our repeat business and we will never shop there again or recommend them to anyone!
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October 2023 by Joshua Birdsall
I will NEVER step foot in this store again. The sales lady Angela Henry was very pushy and unprofessional. Originally came into the business looking for a repair on a chair to a dining room set that we purchased off of Facebook, and the lady said she had bought the set from Whites. We were met at the door by Angela which stated that they had never sold, nor do they sell that furniture style / set and advised to contact some outside department. This was stated before she said that she had just moved to Florida 3 years prior, so how do you know in the history of the company that they never sold that particular set? We then started looking around as we are in the market for a Livingroom set, and two bedroom sets. We described the particular style of furniture we are interested in and was met with "well those colors are not Florida colors, they might work elsewhere outside of Florida, but here in Florida its all about the beach colors, whites and greys". I am sorry, my taste in furniture for my home and how I want it, does not warrant you stating what YOUR preference is. My home, my money, give me what I want, end of story. We found a nice LazyBoy couch and stated that we wanted it wrapped in real leather (only material the dogs wont touch, or destroy). Angela stated that its "expensive" and that for us we can afford to get it with the fabric. It was at that point that we stated to her that the cost was not an issue (mind you, all in cash btw) and that was what we wanted, end of story. She reluctantly got us leather samples to go through, we chose the one we wanted, all while she was giving HER opinion that we did not ask for. In the end she gave me a print out of the exact style, series, model number, ect and estimated the couch to cost $12k with leather. We will be going elsewhere to get our furniture and be requesting to get that set from the competitor. It is sad that this business lost out on possibly making $20-30k in furniture sales as we were looking to supply our entire house as we just moved here from California, and that we are very picky on the style, materials, and look of the furniture. We want stuff that is french style, old world. We even tried showing her a photo of our house and what we are looking for and she still didnt get it, or just disregarded us to give HER opinion which did not work on us as we are set in what we want. The other 1-2 star on here, all have very similar experinces.
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August 2023 by Sponge Bob
We visited White's Furniture on a weekday in August 2023. We were basically allowed to look at furniture without being followed or constantly interrupted. We were asked at one point, if we had any questions. And to be totally fair, we were mulling over a set and did have a question. As such, the salesperson (Cindy), was very good to deal with.We did see a couple of items that we liked and are considering for purchase. But as of yet, we have not made a purchase. So I cannot comment on the purchase or delivery process. Only the pre-purchase experience. But there is a lot to be said for that.We found prices to be on the high side. Some pieces more than others. But the furniture did seem of decent quality. Prices in general seem high in the area. The question is what you get for the high prices. The pieces we are considering in White's, are over priced in my opinion. But they seem to be of better quality than some pieces that we have seen elsewhere. So there's the dilemma.I am not recommending or warning against White's. I'm only informing folks of our shopping experience without making a purchase. And for the most part, that was positive. Do with this review what you will. Buying furniture can be a long and tiring experience. Finding the right furniture can be worse. So being able to at least, shop in piece says a lot. That's where White's excelled for us.
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August 2023 by B cunningham
Bought mattress there, returned for defect, they replaced with one, still sinks in the middle at only little over a year. Would not buy from them ever again poor quality .
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August 2023 by Donna Marie Marhevka
After searching many furniture stores White's Furniture had just what I wanted and the delivery went well too. Martin was great too.
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June 2023 by Jean K.
We used to be a valued customer for Whites furniture. However, after witnessing how rude and arrogant the salesman was to my elderly mom, I do not recommend this store at all! He insulted my mom and thought he was amusing! You can take this as a criticism or perhaps, Whites could train their sales team to be courteous to their customers! Customers are what keep your business going. Incredibly discouraging experience, especially since we have bought furniture here before. I certainly don't recommend this store or the arrogant salesman we had to deal with.
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June 2023 by James Quay Parks
I asked for a person who repairs recliners on Next Door. A neighbor recommended White’s Furniture. I called them (very nice receptionist) and the person who handles this is not available. She gave me phone number & I called a left message. Today, this lady called and required I present a receipt proving my purchase. Are you kidding me. I just want my recliner repaired. She asked 50 questions. I feel like I was being interrogated.?♂️ Ain’t America Great?
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April 2023 by Susan Ruiter
I WOILD GIVE A ZERO IF I COULD. Bought a couch they ordered and delivered a love seat. Ordered a couch which we refused to accept it. The pattern was not square, fabric in the back was torn, seams crooked ect ect. The owner Mr. White is a cranky old man who screamed at us. If Lazy boy passed the inspection th a t was good enough for him. He said nothing was wrong so he refused to refund part of our down payment. We are not done with him yet. He is one of the worst business man we have ever encountered. WARNING. STAY AWAY.
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March 2023 by Haydee M.
What a great experience buying our new dining set. Angie was attentive, she accidentally charged us twice for delivery fee but we got a call later in the day from whites about it and they fixed very honest people there! We can’t be happier with our purchase. Thank you whites ❤️
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February 2023 by Beth Woodford
I have always bought Lazyboy and in the past the I have been pleased with them. I have a chair that was not cheap and have had it only one and a half year. It actually is in worse shape than the one I have that is 15 years old. I take very good care of my furniture, but this new chair is sad. When I called White's Furniture they were uncaring and rude. Mr White does not stand by their product and to have it repaired you might as well buy a new one!!!!!! Do yourself a favor and don't purchase from here.
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January 2023 by C.Norman Gilliam
Great price on what wr wanted. Bill did a great job of showing us things and making calls checking availability.
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January 2023 by John Whitney
I purchased a Best recliner from Whites a few months ago. I was very pleased with the sales process and delivery. My wife has an older Best recliner so when it broke, I recommended she call Whites. The repair man came out December 12th and determined what was wrong and said the part would be ordered and it shouldn’t be more than 2-3 weeks. My wife called at least twice last week and was told that Noel, the person who orders parts was out because of an illness in the family and she was the only person who could order parts. Tuesday January 2d,my wife finally talked to Noel and she said she hadn’t ordered the part because she was out but would order it. Today I called and spoke to Mr. White. He said Noel was the only person who could order parts, but she had ordered it last week and it had shipped. According to the people in the store, she was out all last week and the previous 2 weeks as well so how could she have ordered the part? You can make your own determination.In any case do you really want to buy expensive furniture from a company that is so dependent on one person as the only one who can order the parts to fix your new chair, sofa or dining room set? I know I certainly won’t.
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November 2022 by Bob Corey
Bought 2 white Lazyboy chairs and a white large couch, all leather. I bought the extended warranty, one chair got old looking before one year, I called many times, send everything they asked for more then once, a tech came to my house and agreed it was faulty leather and would be replaced or repaired. 5 months later with so much aggravation they now decided not to repair or replace. They lied so many times to me. I WILL NEVER BUY FROM WHITES OR BUY EXTENDED WARRANTY!!
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November 2022 by david nardone
Terrible customer service, I purchased a recliner there at the beginning of the year, I purchased the extended warranty thru Montage. The chair broke in March. The warranty company accepted the claim and said that White's would replace the broken piece. It has been 9 months and many lies. White's has said that they cannot get the part, They said they delivered it to me, and now they are saying that they are waiting for the part again. Lots of lies, lots of no contact. Cannot trust this store
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September 2022 by James McDonald
Don’t pay money for protection plan with Montage when they won’t take care of defects and whites doesn’t stand behind their manufacture of products
