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September 2024 by A G
Michael Tatto personable, patient and great! Minimal pressure! Being a woman browsing by myself, I was a bit nervous, but their customer service sets them apart from other dealers which is why I chose them! Negotiated and worked out the best deal with Mifflin! Thank yall so much!
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September 2024 by Solrac Zehcnas
They were there when we needed them. our car broke and the repair price was way to high, but they made it posible to take the old one in and gave us a brand new car with affordable payments. Marcial Tirado (AKA Denzel Washington) was super nice an patient... He's the man you want to talk to.
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September 2024 by Tiffany Zamor
I recently had the pleasure of visiting Wallace Nissan in Stuart, Florida, and I must say that the experience was nothing short of exceptional. From the moment we walked in, Mifflin and Carlos made us feel incredibly welcomed. Their friendly and approachable demeanor immediately put us at ease, setting the tone for a positive and enjoyable car-buying experience. What stood out most was their extensive knowledge, patience, and expertise. Both Mifflin and Carlos were extremely helpful, taking the time to walk us through every detail and ensuring that we were well-informed and comfortable with our options. They showed remarkable patience with us throughout the entire process, never rushing us as we carefully considered and selected the perfect car for my daughter. Their dedication to our satisfaction was evident, and we truly appreciated their calm and understanding approach. Even when we faced challenges with the loan process and requirements, Mifflin and Carlos never gave up on us. They went above and beyond to make sure we could drive away in a vehicle that my daughter absolutely loves. Their perseverance and commitment were truly impressive, and it's clear that customer satisfaction is their top priority. Because of this amazing experience, we will definitely be back in the future to purchase vehicles at Wallace Nissan. It’s not often that you find a dealership where the staff genuinely cares about your needs, takes the time to ensure you're happy with your purchase, and handles the entire process with such patience. I highly recommend visiting Wallace Nissan in Stuart if you're looking for exceptional service and a team that truly goes above and beyond.
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August 2024 by Judy Bentel
My husband and I just bought a Nissan Rogue SL from Stuart Nissan and had a wonderful experience. Our salesman, Christian Conklin went above and beyond in explaining all the new technology the car had and worked with us very patiently to arrive at our purchase price. The manager was also very thoughtful and considerate in making this deal happen! I would use Christian again and Wallace Nissan!
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August 2024 by K Byler
Phil was amazing! I had an oil leak and he got my car in right away to help me out! They are amazing!
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August 2024 by Bari Kaplan
We came home with a beautiful car thanks to Barry in sales and Joe in finance. Barry listened to our needs and located the perfect car for us. Both Barry and Joe were kind and accessible. We thank them both for their patience in helping us to buy the right car.
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August 2024 by Amf
I had a very positive experience at Wallace Nissan purchasing a new vehicle. My salesman, VIP Manager, Michael Tatto was professional, kind, personable and made every effort to help me find the right vehicle for my needs. I would not hesitate to recommend him to others.
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July 2024 by Richard Berdugo
The service performed on my vehicle met my expectations, however, the service advisor clearly stated, " I have forwarded to Nissan the 2 defects (cracked/chipped driver door trim and the abnormal wear of the steering wheel leather). He also stated he would follow up with me. A week later, no follow up call. I called today and left a detailed message for Paul with my phone number. No call back.
I am disappointed to say the least.
FYI, took it to another dealership and they replace all 3 parts. AT NO COST. what a difference a good dealership will do to retain a customer.
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July 2024 by Gianluca Glazer
Update: Received call from service manager Michael who told me exactly the service items I was there for. So obviously the guy I dealt with two days before on the 29th lied and was trying to scam me into buying a more expensive $799 package, while playing dumb on what I really needed for my car. Glad I trusted my instincts and left that day. Hope it was worth losing my future business.
Original Review:
After getting my Rogue serviced for three years it’s sad to see this place turn to a clown show. I took my vehicle to get the oil change and tires rotated on Saturday, June 22nd. During that visit, the person I dealt with found two things that needed to be done in addition to usual items needing to be done at that mileage. Since I was in a hurry, I just did the oil change and tire rotation and set an appointment for the following Saturday, June 29th at 8:00AM for those services. At the time of the first appointment, their systems were down so the person wrote down what needed to be done as opposed to entering it into the system.
The next week the guy I dealt with was not there and instead this rude guy with a clean shaven head and face was there at the counter. He asked me what I was there for. I’m not a car guy so I can’t remember what those two items that needed to be addressed were. This guy is instead of knowing what I needed was trying to sell me on some $600-800 packages. I told him I was tired of playing a guessing game and being upsold and just wanted him to look up what the person last week wrote down. The guy instead cops an attitude and tells me “It’s well known that our systems are down.” Well, it may shock you but I don’t wonder what Stuart Nissan is up to on my free time or that this system would take so long to get back up and running. He then in a condescending manner says they took the notes from last week to another location to be scanned and email, but because their systems are down, he can’t access the scan. He says this like I’m dumb for not knowing this. I told him to call me when they do figure it out. I’ll never hear back from them and that is fine by me. I’ll excuse their incompetence but not their rudeness and will be taking my business elsewhere.
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July 2024 by Lora Devine
What a great experience with recall on my car. Drove in at 7:30( with appt) and left at 8:15. NEVER had a dealership do this. Absolutely will use them again!!
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June 2024 by Bob Maughan
My service advisor was great..
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June 2024 by Mister Jay
Bought 3 cars at the Wallace Group in ad many years. Would not buy from anyone else.
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June 2024 by Steve
The team at Wallace Nissan consistently exceeds expectations. During the process of buying out my Nissan lease, they demonstrated remarkable ease and professionalism. Joe in Finance deserves special commendation for swiftly and transparently handling all the paperwork. Across the four vehicles I've purchased from them, their service has consistently set the standard for excellence, making it an easy choice to return time and time again.
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June 2024 by Frank Escandell
EXCELLENT SERVICE AND PROFESSIONALISM
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June 2024 by Lisa Ford
Pretty good. Not impressed with the car I was sold.
