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November 2023 by Josh Kozlin
I took my car here to get looked at due to engine problems. 2 and a half weeks later. Never looked at. I was told multiple times it would be looked at sooner. I couldn’t even get a diagnostic. Don’t take your car here to get serviced. Never again.
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November 2023 by Alex Shatkun
I had an outstanding experience at Wallace Mazda dealership, and it was all thanks to the incredible service provided by salesman Yoel. From the moment I walked into the dealership, I felt welcomed and well taken care of.Yoel's knowledge of Mazda vehicles was impressive, and he patiently answered all of my questions, helping me choose the perfect Mazda that suited my needs and preferences. He never pressured me into making a decision and gave me the space and time I needed to make the right choice.The dealership itself was clean, organized, and well-maintained, creating a pleasant atmosphere for car shopping. The entire team was professional, and they worked seamlessly to make the purchasing process smooth and efficient.Yoel went above and beyond to ensure that I received the best deal possible, and he explained all the financing options in a clear and transparent manner. He even took the time to walk me through the features of my new Mazda and made sure I felt confident and comfortable with my new vehicle before driving off the lot.I'm thrilled with my new Mazda and couldn't be happier with the service provided by Yoel and the dealership. If you're looking for a Mazda, I highly recommend visiting this dealership and requesting Yoel as your salesperson. You won't be disappointed. Thank you for the excellent experience!
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October 2023 by Ernest G.
Excellent service. I've been in 3 times over the last 1+ year, for different reasons, and each time the customer service by the service dept was great! Michael is the best!
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October 2023 by Janis Montalbano
Kelly Sheets was wonderful with my husband and I. Knowledge of the car was precisely what we needed. Always available with our questions, took time with us after the sale, even weeks after still answering questions ! Delightful to work with!
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October 2023 by steven goodman
I went to Mazda Stuart to test drive a car. I was actually surprised how everyone there was pleasant to talk with and didn’t pressure me. I traded in my car for a new cx5 premium plus with Yoel the salesperson. I’ve dealt with many dealerships in my life and probably can say in all honesty they were the easiest to deal with.
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September 2023 by Jen Eagle
Kelly just sold me the most beautiful car. It’s economical, has amazing technology, I’m blown away! Kelly met with me on two separate days, she helped me compare multiple models. Took me on multiple test drives, compared and explained multiple features of each vehicle. She worked with her manager to get me the best price possible. Because of Kelly’s dedication and amazing customer service I drove over 60 miles back to her dealership to buy my car from her. She took at least 45 mins going through every feature in the car. Downloading apps to my personal phone so I could maximize my Mazda experience. When I left Wallace Mazda- I not only was able to take my favorite car home but I left having made a new friend. I have bought many cars in my lifetime, I couldn’t tell you one other salesperson’s name. I will never forget Kelly or my experience at Wallace Mazda! She is the best!
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September 2023 by Maria Rispaud
I first dealt with Mazda in Stuart back in July 2021. My son needed a car and I stopped in one day after work and I left with a brand new 2021 Mazda 3, I kept in touch with Arley, who is an amazing professional sales person, because I knew that my dream car was a CX9 (which they no longer make). Finally there was an inventory of not the CX9 but the classy CX-90 and just a couple of days ago, I was able to drive home with my car. If you are looking to purchase a vehicle, be it a finance or a lease, Wallace Mazda in Stuart is definitely the way to go; ask for Arley. Mr. Wallace sure knows how to take care with his employees. They are there for many years. They are loyal, professional, hard-working, and they take care of the customers. Arley, thank you for all of your help and getting me into my brand new CX 90 I could not be any happier. My family says it fits my bigger than life personality. Thank you.
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September 2023 by Robert Cohen
I would to state that Michael Neal, saved the day!!!!Because of how he handled my situation, With understanding, concern, and politeness, I can highly recommend Mazda service. I would also highly recommend when you go to Mazda of West Palm Beach that you asked for Michael, Neal, and your service experience will be delightful and perfect.
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September 2023 by Christi Fuller
I had a leak from my sunroof and stopped into the service dept. I had researched the issue and had discovered it was the sunroof drains were clogged. I couldn’t locate the drains so I stopped into Wallace to have them show me where they were located. Mike came out and I asked him to please show me where the drains were so I could clear them. He told me he couldn’t do that. I looked at him confused and said I just need to see where they are located. Mike told me I had to go through diagnostics with them and he wouldn’t show me their location - that they were a full service company. Not sure what that had to do with anything. I shook my head, said thanks a lot and left. I drove to CARTENDERS and they immediately took it in, blew out the drains which were clogged and didn’t charge me anything. AND they showed me how to access the drains. I will NEVER buy a car or get my car serviced at Wallace Mazda. It just seems like they are more into $ than service.
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August 2023 by Madison D
I went to Wallace Mazda last weekend and have gone to several dealerships since. I have not received such disrespectful profiling at any other establishment than Wallace Mazda. I am a recent college graduate with a good paying job, and i’m planning to buy myself a car for my birthday in January. While the salesman didn’t know my backstory, he could see that I am young and proceeded to judge me. I told the salesman that while I wasn’t planning to buy that day, I am in the market. When I requested to see the cx9/90 (before ever stating my budget) he said “Look, I don’t want to profile you, but if your budget is only around 30k then don’t even look at the cx9/90” I didn’t even ask to test drive it, he literally acted like I was too poor to even look at it with my eyeballs. He also told me I could only pick 1 car to test drive and treated me like an absolute waste of his time. We asked him if he could show us around Volvo and he told us to find someone else over there, where I was further profiled because of my age! The only reason I am leaving 2 stars instead of one is because of Adam, he made an unpleasant experience a little brighter by simply treating me with respect. I’ll be taking my business to somewhere that treats their customers with dignity, and I hope you’ll do the same.
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August 2023 by Alexander Perez
Very disappointed in my experience here. I came in with my Lexus looking to get into a CX-50 that was advertised on THEIR website for lease. When I showed up that vehicle and others marketed on their website for lease suddenly didn’t apply when I physically saw the vehicles on their lot. It seemed like a poor ploy to get people in and move them into a very unreasonable sale as they tried to do with me. They tried directing me into a different model I had no interest in and they tried to sell me a used service loaner vehicle with 8,000 miles,way over msrp(which did not contain a sticker price on the vehicle. Very disappointed wouldn’t recommend my worst enemy or return. The only thing that was pleasant about this dealership was the sales lady and she was lovely but that’s where it ended after they insulted me with their offers and wasted time. They also did not want to honor Mazda USA promotions and deals advertised when I had the link right infront of me and all my information. Finally I had my vehicle quoted at 3 different dealerships and all were within 2k of each other and they offered me 3k less than the average price of quotes I obtained. Please do better
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July 2023 by Alyssa Cornell
Joe was great went above and beyond to help us find a car that met the needs of our family. Super happy with the experience mazda provided.
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June 2023 by Bailey Godwin
Arley sold me my first ever brand new car! He went above and beyond through the process and even transferred my Gators plate. He was super knowledgeable about the car and helped me set up all of the stuff like CarPlay and the seat memory. He made the buying process far less painful because he was compassionate, understanding, and personable.
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June 2023 by Jean Garraway
I am a snowbird and I took my car for service before I headed back home to Canada in May 23. This location is awesome. Totally 100% reliable. This is why. When I take my car to Ajax Mazda and ask for my car to be serviced I really do not know what I am getting. I always ask for the air filter to be changed as I have an extremely sensitive sense of smell. As soon as Ajax is finished, I can still smell the dirty air coming through the vents. But in Jensen beach, the air is clean and fresh every time, which means they actually replace the air filter. Honesty is so important to me. I would never buy a new car in a place that does not live up to my expectation. Too bad they don't know it. I would 100% recommend this dealership, the service manager exudes kind, honest and a friendly disposition. Totally awesome! Thank you sir!
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June 2023 by Will Gaudreau
I have NEVER given a 5 star rating to a car dealership. But everyone at this Mazda store was pleasant, polite and true to their word. Now just how often do you see that these days? We bought the car we went to test drive, no bait and switch. And we're still reeling from the fact that we got a fair deal on both ends of this transaction. It is such a shame this doesn't happen more often.