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December 2023 by Victoria H.
SUCH a wonderful experience AND fantastic staff here! Michael is phenomenal at what he does and so pleasant and easy to work with. We came in looking at a specific Cherokee and then eye balled a Ram as well. We ended up snagging both in the same weekend. Domiko in finance will set you up for complete success! He's knowledgable about every step of the way and will work with you to make sure you are HAPPY. No pressure and just REAL people. I wish I could give more stars!!! Thank you to the entire staff :-) - Victoria H.
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November 2023 by roger dion
My salesperson, Jay was extremely professional and friendly during the sales process. I didn’t feel pressured at all during my buying experience. It was a truly enjoyable and stress free purchase. The deal we negotiated was one of the BEST ones ever. All aspects of this purchase were PERFECT. Thanx to all .
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November 2023 by Scott Reierstad
My daughter Emily and I just purchased a CPO 2023 Jeep Wrangler from Wallace and we are very happy and excited! Sam did an excellent job of paying attention to our needs and presenting us with the right fit. He was gracious and accommodating - he helped me to get the new car home as I didn’t have anyone available to help yesterday. I don’t enjoy the process of buying a vehicle but they made it painless. I’m grateful for their help and I recommend this group for your next car!
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November 2023 by Caroline Ashby Reese
I had a very positive experience securing a new car last week—so much so that I feel compelled to leave a review. I started working with Steve Frances back in August when we built and ordered a 2024 Jeep Wrangler Sahara. The UAW went on strike shortly after I ordered the vehicle and it became evident that I wouldn't get the Wrangler in a timely manner. I visited the store three times in three months. Each time Steve gave me his undivided attention. He was knowledgeable, kind, and patient—answered each one of my many questions! I came in pretty set on what I wanted but Steve, being an exceptional listener, helped me land on what I actually wanted. I am really enjoying my new 2024 Jeep Wrangler High Altitude 4xe. Thank you, Steve, for your guidance, time, and expertise. Thank you Eddie, Tony, Aida, Houston, and team for your help and support!
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November 2023 by Andrew T.
They offered me way below my trade in value and tried to convince me that it was worth less. They tried to get me to sign paperwork to sell my truck before I saw any numbers and I said no. They gave me a finance quote and I asked for the paperwork or to take a picture of it while I thought it over and they said no. The numbers didn't seem right So I left. They texted me a couple days later and I told them if they gave me a trade in quote that was in blue book value I might come back so they offered me more. Went back and after they showed me the new quote for the loan it was the same. 10k over what it should have been. They added 4k in extras which it was a basic model Sahara nothing added to it. If you check out a car there look at all the random shit they added on paper. I have no sales tax in my state of residence and they were adding taxes. Even the people waiting on their car to get service looked miserable. They said it had the premium sound system. We looked it was the basic speakers. Place is a joke
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October 2023 by Caroline R.
I had a very positive experience securing a new car last week--so much so that I feel compelled to leave a review. I started working with Steve Frances back in August when we built and ordered a 2024 Jeep Wrangler Sahara. The UAW went on strike shortly after I ordered the vehicle and it became evident that I wouldn't get the Wrangler in a timely manner. I visited the store three times in three months. Each time Steve gave me his undivided attention. He was knowledgeable, kind, and patient--answered each one of my many questions! I came in pretty set on what I wanted but Steve, being an exceptional listener, helped me land on what I actually wanted. I am really enjoying my new 2024 Jeep Wrangler High Altitude 4xe. Thank you, Steve, for your guidance, time, and expertise. Thank you Eddie, Tony, Aida, Houston, and team for your help and support!
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October 2023 by Marissa Cowles
Let’s start off with the good. Dominic Capretta was an amazing sales person. Very knowledgeable, he didn’t force anything, gave us time to talk, walk away and think about it. He was extremely respectful, diligent, and thoughtful. I also love the vehicle and purchase price. My issue is with the finance manager Aida. No time was spent explaining the finances of the deal. She treated us like an assembly line, here is the next paper, just sign. She did not take time to thoroughly communicate on warranty, interest rates, or any details that went into the final price. She was just rushing to leave. Overall happy with what we got but the customer service from Aida and Tony made us feel like transactions and not people.
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October 2023 by Allyson Vilayvong
I visited 4 other dealerships before going to Wallace. At those dealerships, either we couldn’t agree on price or I was talked down to because I was a woman. When I arrived at Wallace and spoke with Doug, he was friendly and very knowledgeable. He even told me things that none of the dealers/salesmen had told me. Doug made a normally stressful experience pleasant. I would buy from Wallace again tomorrow and highly recommend them. Honest, knowledgeable, excellent customer service and just a great atmosphere. They were amazing! We love our new van. I recommend them wholeheartedly!!!!
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October 2023 by Mitch J.
Many thank to service boss Brian and advisor Kevin McGlynn. Prompt service, delivered more than promised, couldn't be happier. Price for repair was fair and completed well in advance of promised time. Insider tip, Brian likes WaWa Cuban coffee, black... Kevin likes Colombian with hazelnut cream and sugar. ;)
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September 2023 by Jim K.
The customer service in the Service Department is awful. I will never do business with Wallace Chrysler again.
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September 2023 by Joseph Digiacomo
Incredible service team .. Brian service manager and Patrick service advisor are a dynamic team. They keep all my vehicles in top running condition
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September 2023 by jessica gallo
Great group of people to work with. Especially that Bruce Losurdo, Houston was a gem and Domenic was a genius.Just added another Truck to my collectionThat makes 3; Ram, Dodge and Chrysler products at the house. Go Mopar!
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September 2023 by Pat P
I had a fantastic experience purchasing a 2024 Jeep Wrangler Rubicon from this dealership! From placing the order online to the smooth delivery process, every individual involved was attentive and helpful. Thank you all!
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August 2023 by margaret chauncey
It feels so great to be driving in my fifth Jeep. The driver's seat provides superior support for my back, and I am riding higher. There is nothing like owning a new vehicle with a new car smell. Thanks for the pirate duck. Excellent service by the entire team. Chris selected the perfect Jeep, and I can afford the monthly payments.My photos include a selfie of me and my 2023 Jeep Wrangler and my brother, Rick. Rick introduced me to Jeep Life, forever grateful.
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August 2023 by Seth Oliver
Highly recommend Wallace Dominic,Wes and Huston took good care of me got me in and out in 2hours and got me out of a truck I was upside down on and got me in a beautiful grand Cherokee with all the opinions for the same price that I was paying a month with a warranty can’t beat it! Go see Dominic or Wes they are both great sales men! Thanks again
