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March 2024 by Ken V.
This review is for Pet Grooming Department. Staff at this Jensen Beach store was pleasant. Place appeared unkept. Not sure its ever been sanitized and sweeping doesn't appear to happen very often. I was disappointed that you pay for extra services that you don't receive. Essentially they determine what service they'll provide and you won't be offered a refund for the services not provided, which appears to be all the extra stuff. Definitely overpaid for service. If you choose to go here, just pay for the basic pet services (ie. bath, haircut nail clips) and you'll be fine. Don't fall for the extra upgraded packages. My pet was supposed to have all kinds of extras like fragrance spritz but did not come out smelling like anything except wet fur smell (even though my pet was dry). Honestly not sure if they used shampoo but I have no way of telling since there was no fragrance. Needless to say i was disappointed and will likely end up going somewhere else for future grooming services.
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February 2024 by Spearfishingdoll
I have been a petsmart grooming customer for over 10 years but as of my last 2 visits I will never return. The new lead in grooming Kelly is horrible, lazy , rude and disrespectful . She would rather shave all dogs down instead of brushing. That would explain why both dogs there were getting shaved to their skin when I showed up. I brush my dog everyday so I know that other than 2 knots below his belly (that I said could be cut off) his beautiful long hair could be brushed as it had been for 10 years. Her associate agreed when she did the initial check with a comb. A few min later I got a call from Kelly, not the associate that did the screening , saying she was going to shave him. Though I agreed to pay an unnecessary extra fee for matting she said no she would shave him so I turned around and picked him up. I made another appt with another grooming company and they had absolutely NO ISSUES with my dogs hair and he still has long beautiful hair! She needs to be fired!!!!!!
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February 2024 by lorraine zagorski
Very close to home, super nice people
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January 2024 by Elizabeth Parrillo
Rea did a wonderful job with sally thank you
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January 2024 by Marsha Downie
Staff is kind to both you and your pet. Efficient, knowledgeable and professional.
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January 2024 by Sergio D'Auria
Typical Petsmart.
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January 2024 by David Mendel
When you have a grooming reservation, they don't honor a reservation, so your dog is there for 3 hours.
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January 2024 by Лариса Юрьевна
Friendly local store
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December 2023 by Donald Reed
wouldn't frequent any other establishment for my aquarium needs
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December 2023 by Becky Arnold
Well stocked and the staff is very friendly.
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November 2023 by CJ N
My elderly Corgi is cared for and receives top notch grooming. The staff in the grooming center has earned my trust and secured us as a client
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November 2023 by jake montgomery
Nice store in and out. I just went for a cat tree, and they only had 3. I didn't like any of them, so I didn't make a purchase.
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November 2023 by Hannah
The store owner clearly does not care about customers or staff. Their store is dirty and disgusting and the employees are never smiling and look stressed to the max. I'll drive to Stuart from now on and go to PetCo.
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October 2023 by Nicole Figueroa
Great experience with the grooming dept. today! Samson felt extra special. Thank you Kelly & Seaira
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September 2023 by Tate riegelman
I am not coming here to complain on the overall store but I’m more here to complain about one of the employees. I felt very uncomfortable and judged. The event occurred this Sunday and I could not be more appalled. I went into the store to pick up my dogs food and asked for help to find it. The lady seemed annoyed having to help me and made me feel like an inconvenience. I asked an employee and she said her name was Shannon. I will definitely not be asking for her help and I would rather make the few extra minutes to PetCo if this is how I will be treated.