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March 2024 by Wayne O'brien
Friendly staff great atmosphere
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March 2024 by Janette Badia
Excellent therapists! Friendly staff and cozy environment.
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January 2024 by JS Hunter
Had a facial with Maritza recently. She is a very sweet lady with a barely there touch.
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November 2023 by Tina Barnes
Usually great experience. This location can be hard to book. I scheduled online, and they didn't see my appointment. Make sure you call to verify your spot. They told me it happens often.
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November 2023 by Angela Sullivan
Relaxed setting, Rashid at the front desk was very informative & completed my information for the masseuse to better understand my needs. The massage was wonderful & just the right amount of pressure along with an added service of foot scrub was heavenly.
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October 2023 by Kim Ury
I booked online for a 1030 appointment. I got there at 10:20 checked in. They told me to wait and I would be seen shortly. I waited till 11 and I went back up front and asked when am I going to go back. The person I booked with did not know I booked online and did not know I had been there waiting. I waited another 10 minutes to see if they could take me. Her 11 o’clock appointment was late so she took me at 11:15 and said that she could do an hour for me. Once I got undressed and laid down, she came back in and said sorry my other appointment is here I can only do 30 minutes. Well she didn’t even do 30 minute only did 15 minutes and that was it. They seemed more concerned about the other customer than me. I am a customer as well! I will never go back to this massage envy again!
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October 2023 by Tami Kaiser
I have been a member since February 2023. The problem is with the front desk adding bogus amounts and then not being able to explain what I am being charged for. Then the real problem starts when the manager Richard, steps in.My story…Stuart Massage Envy1503 NW Federal HwyStuart FL 34994I just hung up the phone after speaking to a manager (he said this was his title) named Richard. I am so upset by the way he spoke to me, talked over me, and when I said I did not understand what he was explaining, he was even ruder that he had to explain further.I scheduled a chemical peel for the first time (since joining in February of this year, I have enjoyed a monthly facial) for today. My facialist has talked to me about trying the chemical peel. I scheduled the peel online on my account.The app told me the chemical peel would cost $120. My account had a credit of $70 from the October 1st monthly payment. When I got into the room with Miritza, I asked her if there would be time for an add-on décolletage for $15. She told me the peel was only 35 minutes long and since they reserve the full hour in case of problems, there was time.When I finished the peel and went to the front desk, the lady at the front desk (I had never seen her before) was telling me that I owed almost $200. She could not explain what that number entailed. The other lady sitting behind the desk offered to look into it so I moved over to her. She worked with the computer and came up with $105 (which included my added $30 tip).But by my calculation, it should have been $120 for the peel minus my account credit of $70 is $50. Then add the $15 add-on, new total $65. Add the tip of $30 and my grand total would be $95.The young lady at the counter said she would talk to her manager and have one of them call me to go over the price and then charge my credit card.I felt funny leaving without tipping Miritza so I put a $20 bill in an envelope for her (all the cash I had). As I had planned on tipping her $30, I wrote on the envelope, “this is only part of your tip, but this is all the cash I have on me until the billing is resolved” - not verbatim, but close enough.So when Richard called me and explained, I did not understand what he was saying about why I owed more. When I said this he got ruder and ruder. When I said he was being quite aggressive with me, he got louder and ruder and talked over me.He said he was going to charge my card for $105 which is incorrect - not only for the $10 in question, but also, because I had left a $20 tip and no longer wanted to put a $30 tip on my charge.Richard did angrily say he would put a $10 credit on my account, but I said I did not want a credit if I did not deserve it and would he just explain the charges so I could understand.He then hung up on me.I am so disappointed and now feel that for the remainder of my one year (3 more months), I will need to go to another location just so I don’t run into him at the Stuart location.I am writing because if this was my franchise, I would want to know about such an employee.It is funny, or ironic, that on the day I was in the Stuart location signing up for my membership, a woman was at the front desk arguing with a man at the front desk about the fact that she was 10 mins late and he told her she missed her appointment and was being charged for the missed appointment. It was an ugly display and I remember thinking, geeze, I hope I don’t have any problems when I’m locking in for 12 mths and you just never know. I’m thinking, that was probably Richard!!
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September 2023 by Cristina Bozzo
I have a handful of concerns with my experience tonight. I was told twice (I wanted to double check the price accuracy) when I booked the appointment that our couple’s massage would be $75 each for a total of $150 because neither of us have been in their system as members before. Someone gifted me a massage under their account years ago and I was assured since so much time had passed and since I was never a member that I still qualified for the $75 price, again with no mention of needing to sign up for a membership. I wasn’t told anything about having to sign up for a membership to get the $75 per person price until I questioned why we were being charged $240 upon checkout. I used gift cards that were for my boyfriend’s Father’s Day gift to cover $100 of the bill and we came out of pocket an additional $140 that was completely unexpected. This was supposed to be for his late Father’s Day celebration and for my birthday, which is tomorrow. My masseuse didn’t ask me how I was feeling during the entire session. I should have voiced that it was far too soft from start to finish so I take responsibility for that as she is not a mind reader, however, my boyfriend’s masseuse asked him twice how the pressure was and how he was holding up. Key body points on my end were overlooked entirely as this was supposed to be a full body massage. Both masseuse’s departure from the room was abrupt. We arrived early but were still seen late and still ended early. I didn’t leave relaxed or feeling better. Quite the opposite. I was flustered, stressed, and overwhelmed when I got in the car because this was supposed to be a shared celebration to decompress at a twice-voiced discounted price, and only one of us felt satisfied and both of us spent money we weren’t prepared for.
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July 2023 by Aubrey Bowen
Disappointed. Booked a 30 minute massage and wasn’t taken back until 5 minutes after my scheduled time. Then left the room and checked out 5 minutes before the end of the 30 minute scheduled time. Paid 60 dollars for basically a 15 minute massage. The massage that I did get was good but it is not worth the money at all.
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May 2023 by Melanie McConnell
I like massage envy. Everyone does their massages different. You just have to find the person that you like. But as far as I can tell it's a nice clean place and it always smells good. I look at everything so if it looks very clean to me some of the people you may like some of them you may not that's in anything.
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May 2023 by cheryl burke
I’ve been a loyal member for more then a decade. I schedule and pay for several massages each month. I am a healthcare provider Who was running behind on a telehealth call. When I arrived late for my 90 minute appointment they told me they canceled my appointment and sent the massage therapist home, all without my consent. They told me that is their policy and that they were going to charge me for the 90 minute massage that I never got that they canceled. Terrible policy that they NEVER informed me of. This happened at the massage Envy in Stuart.
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April 2023 by Pete Marshall
Terrific staff - very clean and comfortable place.
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December 2022 by Nikki Ash
I do not recommend! This place is a mess. Nobody knows what’s going on and 1 out 2 masseuses I had were not good. Do not waste your time or money going here.
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December 2022 by Luis DeJesus
Thomas is awesome, very professional, takes good care of me, and gives great massages.
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October 2022 by Ashley Heyna
Tried calling 5 times to schedule an appointment, no answer. Finally got an answer and was put on hold for 15 minutes finally hung up.