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July 2024 by Niki Marshall
I purchased my vehicle new from Infiniti. I recently traveled and a rock cracked my windshield. I filed a claim thru my insurance and selected Infiniti Service for the repair (Infiniti Service was listed as an option, I did not type it in.). Insurance approved the claim and sent Infiniti paperwork regarding the same. I called Infiniti and left a message with service specifically explaining the crack in the windshield. No one returned my call. Finally, I scheduled the service online by specifically SELECTING Glass/Windshield as the issue and notating the crack. A week later, at 6AM, I received an email from Infiniti Service that my appointment was changed from 10AM to 940AM...okay, no big deal. However, note, the contents of the email contained the cracked windshield being the subject of my service appointment. I rearranged my work day to drop off the car. My husband did the same to meet me there to give me a ride back to work. Then, we were told by Infiniti "You need to take it up with Geico, we don't fix windshields."
Wow. It would have been great if someone had either: 1.)returned my phone call from two weeks ago, 2.) contacted me when I made the appointment online 3.) even contacted me at 6AM to cancel rather than reset my appointment time 20 minutes.
Infiniti Service is COMPLETELY LACKING BASIC LEVELS OF CUSTOMER SERVICE.
Side note - the service department calls my office constantly regarding scheduling maintenance service and requesting to appraise my vehicle. To the point where I and my office has asked them to PLEASE STOP, to no avail. Don't give these people your phone number.
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July 2024 by ahadelson
Waste of time
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June 2024 by Carol Schroeder
Service was great as usual. Came in due to a warning code, was checked in immediately and diagnosed no problem. Was able to get oil change and tire rotation and balanced. Jorge was very helpful
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June 2024 by bette hegarty
The motor mount & 2 head gasgets replaced under extended warranty purchased at time of sale of car. Loaner car provided as needed. Whitney handled the job precisely & professionally. Pleased with results
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May 2024 by Jaime Franqui
Friendly and fair service
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May 2024 by CHRIS BARONOFF
Pedro was awesome. I would buy from him again.
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May 2024 by Y J
Received Butler service. My car looks like new.
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May 2024 by Jhonny Toussaint
They were awesome
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May 2024 by Wenona Palombi
I always enjoy my visit to service my Infiniti. The advisors are very nice, knowledgeable and my car is done quickly
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April 2024 by Dan Goldberg
Easy car buying process
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April 2024 by Husain Ebrahimi
Whitney provided me with the best customer service. She very knowledgeable about the Infiniti product. It’s hard to find good people in the service department of any dealership. She makes you feel like family, she listens, and she’s honest. I even service my second vehicle which is a Maserati with her. Go see Whitney!
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April 2024 by Trinere Jones
Overall the Dealership has gone down in customer service, I wouldn't give them my business again.
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April 2024 by Rochelle Albert
Great service at a great price. Whitney is an excellent service advisor, she goes above & beyond to assist her clients!
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March 2024 by Beth Reichard
Everyone is very accommodating and respectful and always a great place to do business :)
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February 2024 by Jorge Santana Sr.
Excellent experience and professional and courteous treatment! Thank you Austin and Josh!
