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July 2024 by Nidia Celina
Poor quality tires, terrible place, they do not guarantee what they offer, I bought 3 tires that guaranteed me a mileage of 50,000 of useful visa of the tires and at 28,000 two of them bulged and one wore out, I came for the guarantee and they told me that No, it was only for 16,000 miles and that was not what they offered me when I bought them, please do not buy from that place, pure scam
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July 2024 by Eric Swineford
Would never come back here, and old guy at the desk does not know what’s he’s doing him and barb were yelling back and forth and each other over how to order something for someone else the environment between the 2 yelling at each other was enough for me to tell them to get my car out of the garage. Claimed they could not fix my tire but after sitting there I don’t think I’d trust them to even touch my car. Learn better management style, Barb yelling at the older guy at the desk was not helping and I would assume that’s why he can’t learn. I would not be able to learn with someone yelling at me the way she spoke to him.
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July 2024 by Juliya Kurlyanchik
Good service, fast and without complaines
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May 2024 by Charles Housner
5/9/24 The management at this store has changed since I was there last. The new team is great! Barbi Valdes is the new store manager and Matt Montenes is the new service manager, I recently had my oil changed and tires serviced. Good customer service and good work; I recommend them!
6/12/23 Friendly helpful service...Larry Keilbasa, store manager rates a "10"
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May 2024 by Dave Dyer
Honest and readily available.
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April 2024 by Rob Scully
Excellent service and very friendly
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January 2024 by kim telano
Great service!! Friendly and honest. Hard to find trustworthy service. Glad I found them!
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January 2024 by InsureMe Johnny
they will waste your time these guys don’t care.
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November 2023 by Ismael D
I always bring my fleet vehicles here for minor repairs and tire replacements. No complaints so far with the labor done, Larry and Elliot will take care of your issues within a reasonable time. The only reason for the 4 stars it’s because this shop is always understaffed, went today to check a flat tire and there was only one technician at 3pm. Not sure why they are always with no personnel since their customer services is excellent.
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November 2023 by Rob Beckhusen
Larry and Elliot are great.
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September 2023 by Ulises S.
I have had the opportunity of working with Larry who manages the store, and his local crew at this Goodyear, on a couple of occasions now. They did a great job for me with my last tire replacement appointment. They got me in and out of the shop efficiently and with a great deal on my tires too! My car keeps me on the road helping others as a small business owner. Good people like Larry help me be there for my clients, by making sure that my vehicle is reliable and operating well. He is very honest in his approach and that is worth a fortune in gold in today's society.
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September 2023 by Lon C
Good place for tires but if you need a oil change call ahead make a appointment
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September 2023 by Kimberly M.
Interactions with 2 staff members are what leads me to provide this review so that others can avoid similar treatment. First, I logged on to the Goodyear website to make an appointment with a local service provider to replace/fix a single tire and was assigned this location. I arrived on time for my scheduled appointment, walked in and was not met with greetings, I was met with "We are super busy do you have an appointment?" I indicated that I had an appointment and they said I wasn't in their system. I said that I made the appointment online using the Goodyear website. Reply: "We don't have anything to do with corporates website, you need to phone us directly for an appointment." Strange, nothing on corporates website indicated this and they did assign an appointment to this location, with text-based confirmation. If this is the case, it's between this location and corporate to clear up, not me as a customer. Then the two men at the front desk alternated and said they would look at the tire and give an assessment but no guarantee they could fit me in or fix it and why didn't I make an appointment? I was willing to wait or come back but I didn't understand what else they needed. I tried to keep an open mind but when one of them looked at me and said: "Didn't you look where you were driving, how do you get a bolt stuck in your tire anyway?" And laughed in my face, that was the line. Finally one of them said why didn't you call the warranty number, we don't do any warranty work direct only through the warranty line, pieces of the puzzle were clearer. I asked if they had the number and was met with "call the company you originally purchased the tires with and let them give it to you. We don't have that." I reiterated how I found them through the Goodyear website for repair/ replacement of a Goodyear tire, and that Goodyear was in their business name and they reiterated that they couldn't help me and why did I come here without calling the warranty line. I found out later that they could have looked it up, and when the warranty number customer service agent mentioned this, and that they could arrange the replacement for the tire through this location, they understood why I declined. Another local area tire company was able to order the tire that I needed, I phoned their number and was given exceptional service over the phone. They explained the process, next steps to getting my tire replaced, they would call when it was ready and they provided a number if I had any additional questions. Granted, I didn't know that I needed to call the Goodyear warranty number first to open a claim before showing up for the original appointment, but there's a nice way of telling me this and one that involves laughing at my expense more than once, and then saying "just messin with ya". Not interested in being messed with, thank you. Goodyear may be in their name but they must not be cozy with corporate because they don't know their warranty number, don't honor their booking system and are not prepared to relay policy information nicely. Hard pass.
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August 2023 by Joe Quaresima
Great place for service!
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July 2023 by Jclifford 4.
Needed my tires changed. Ordered new tires and got them changed on time and within 24 hours. Super easy and direct