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June 2024 by Kristan Frontz
I bought a bike here around Valentine's day and I have to say the woman who sold me the bike was very nice and helpful. Since then I have sent my neighbor and my husband there recommending this location and have heard back from both of them that all they received was rudeness from the staff. Everyone sitting around, yet it would take 3 days to fix the bike. It is a shame, because I did try to send business their way but the rudeness my neighbor and what my husband witnessed where an older gentleman was almost being yelled at because he confused the business with another one with the same name. I have been told now by 2 people that they will not return to this location because the people (unsure if owners or what) are just nasty. It saddens me not to recommend a local business, but I am embarrassed to keep sending people there and all they get is an attitude. Not everyone is a bike expert and some kindness and understanding goes a long way.
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May 2024 by Art Mullen
Seemed nice, but they were too busy for me. Dropped off bike three days ago for a gear cable, and they haven't even started it yet. Counter guy said, "Everyone here has been waiting a week already." Took my bike to a different shop.
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March 2024 by Frank L
Great bike repair shop. The owner was very attentive and honest with fair prices. I will continue to go back for all of my biking needs.
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March 2024 by John spades
Always a fantastic experience, love this place!
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June 2023 by Stacey R.
Stopped in to try and find a new saddle as mine is not working for me. The lady that helped me was amazing.. she asked all the questions she needed to help me pick one and she has a ton of knowledge. She even suggested that I just adjust mine which might help before I buy a new one. I would have clearly thrown money at the problem ... whatever needed but when she said her most popular saddle was a really reasonable price... I went for it and so far am very pleased . I will tell you I have been to my share of bike shops and they are often not pleasant... either not customer centered and only interested if you want a new 10g bike.. or are a triathlete ...The honest customer service and friendly atmosphere will definitely bring me back. Thank you for a great experience...
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May 2023 by Joseph Digiacomo
Absolute best bike shop around. Super helpful staff Great prices and quick service team ..
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March 2023 by Wayne Curley
Great Bike Shop. I am visiting Stuart from Cape Cod and I brought my used bike to the shop to fix a flat tire . Upon arrival Susanna and Steve were very friendly and courteous. Steven not only fixed the tireexpeditiously but he also checked out the bike and communicated tome other potential issues. He brought the bike up to speed quickly and inexpensively . Very happy with his/their work ! Highly recommend this shop ! Thank You !
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December 2022 by Edward Urban
Went to ask about a new rim, 45 minutes later i am out the door with new rim installed.Great place, many thanks for your fast service!
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November 2022 by Joan Bennett
I saved two bicycles from being discarded. One, a 1980’s Schwinn Cruiser 5. Despite both bikes being in rough shape I still felt they were worth saving.As I looked over Schwinn to make sure it was safe to ride, the chain kept slipping off the front chain ring. I know how to ride a bike but I know very little about repairing one. I called The Bike Shop to find out if they would being willing to work on a bike that was nearly 40 years old. Yes, was their reply, they would take a look and see what they could do.I explained the trouble I was having and how I would really like to repair rather than replace the original parts if possible. Steve (owner) knew right away what was causing the chain to slip—the derailleur spring was frozen. On the plus side at least it was still there and not broken or missing. Honoring my wishes to keep the bike as original as possible, Steve was going to try soaking the derailleur for a day or two to see if that would loosen up the spring. He also noticed the tires and brake pads were dry-rotted and suggested they be replaced.When Steve called to let me know the bike was ready, he told me he was able to salvage the original derailleur. This was great news.I picked up the bike the following day, the new tires look amazing and I won’t have any problems stopping with the new brake pads.This bike’s was fate was a trip to the dump, but thanks to Steve and Susanna, the old Schwinn has a lot more riding miles ahead of it.
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August 2022 by Charles Housner
I purchased my bike here in 2004, and I've been having it serviced here since then. I purchase most of my bike accessories here as their prices are competitive and their guiding expertise is valuable. The owners Susanna and Steve are top notch and a pleasure to work with. The shop has a large selection of bikes and accessories. I highly recommend this shop!
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November 2021 by Bruce Osborn
Always delightful, extremely helpful and incredible bike knowledge. Have bought bikes from them, gear, had bike rebuild from a Cal bought bike. And NO superior attitude. What you wish every bike shop Local, family owned.would be.
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September 2021 by George Edmunds
Terrible customer service, completely rude, high priced, rude.There are plenty of other places to go. Highly recommend not spending a dime there. Bought a bike , after that called up and the guy clearly has fallen off his bike a few to many times, why else would he be rude to a customer asking questions.When I bought the bike they were rude as well, I try to support local business that’s why I bought there. I will support another local business when it comes to anything bike related. Zero rating
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September 2021 by Steven Godell
i love it bike shop they are awesome to help me
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August 2021 by Robert Warner
great people, helpful. fair and knowledgeable
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August 2021 by Sheila Ruiz
I walked out of The Bike Shop today with the perfect cruiser! They really took their time to help me find the right bike for me! Highly recommend The Bike Shop! The staff is very friendly and knowledgeable.
