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November 2023 by Kasey E.
After having our USED vehicle for almost an entire month we received a call from the company stating that we did not provide our proof of income which was not true we provided it to the finance dept while we were sitting at their desk and we have email evidence of so. They wanted us to come back in and rework the deal stating that our payment would go up if we did so because it had been a month to which we told them to refund our $500 down payment and come get the vehicle since they failed to submit all of the necessary info to the bank in a timely manner. They agreed to refund our down payment in full and pick up the car from our home since we live about an hour and a half away. The car was then picked up by our salesman (Rocque who had no fault in this matter, he was a really great salesman) After they had the car back in their possession we called several times to no avail and left several voicemails regarding the refund. No one would return our calls until a MONTH later when the GM Rich finally reached back out to me being extremely rude and is now refusing to refund our $500 deposit on our vehicle stating that the condition in which the car came back to them was bad (I live on a dirt road the car was only dirty no damage) and that there were miles on the car (I also live over an HOUR away & technically never owned the car due to their lack of work in the finance dept) he refused to have someone above him contact me and stated that he used to be a cop (obviously not a good one) moral of the story they failed to submit the necessary information to the bank in a timely manner and made errors in their finance dept which caused this entire issue. I have contacted a civil attorney on this case as well as the department of motor vehicles, the attorney generals office, and Better Business Bureau. The saddest part about this situation is the dealership itself gets a bad wrap due to bad employees, those said employees being Rich and Marc the so-called managers. I HIGHLY recommend the salesmen but the Sales Mangers and the General Manager do not care at all about their customers nor their jobs apparently. Please head this warning if you are contemplating using this dealership.
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September 2023 by Christina Mavis
I had the pleasure of working with Donald at Kia, and I couldn’t be happier with the experience. Donald provided top-notch customer service, demonstrating extensive knowledge about Kia vehicles. He patiently addressed all my questions and ensured I made an informed decision. Donald’s transparency and honesty were truly refreshing. He made the buying process efficient and hassle-free. Even after the sale, he continued to provide exceptional support. My overall experience was outstanding, and I highly recommend Donald and Kia to anyone in the market for a new car. Thank you, Donald, for making this a memorable and enjoyable car-buying experience!
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September 2023 by Dallas Butler
Had a great experience from start to finish at Wallace. I was looking for a new car, they took their time with me, showed me a couple, test drove and all. Marques and Rich they were great really knew their stuff, explain the car to me inside and out. They were very informative and told me to call anytime if I had a question or need anything. Would highly recommend coming here.
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September 2023 by Megan Everly
Don went right to work finding what I wanted and needed for my life. It was quick and simple, he was polite and professional. I’ll never buy my car from anywhere other than Wallace. They make you feel like you’re part of the family!
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September 2023 by Courtney Fernandez
Brian, David and Captain Mo were all very professional, straightforward and easy to work with! I had a quick and super easy experience with them! They got the car I wanted in 1 day, while other dealers had left me on the hook for weeks. I HIGHLY recommend them! Icing on the cake: they will do all paperwork online and deliver the car to your home, free of charge!!!! Outstanding service!!!!
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August 2023 by Sharon S.
I had written a review previously and took it down so my car could get service without retaliation. I dropped my car off at Wallace Kia on Father's Day weekend. My car was shimmying and shaking and going into limp mode with the engine light on. My service advisor Jake called me the next day to tell me I had some cracked spark plugs and they were going to replace all four under warranty. I don't understand how a one-year-old car can crack spark plugs. I was not given an explanation and sent on my way. My car would shake at red lights and stall inside parking lots. I took it back to Wallace Kia for them to tell me I have a serious fuel issue and that they would have to keep my car for a couple days and they supplied me with a rental car. I was called back at the end of the day to say that my car is fine and just keep driving it. You could smell gas inside the car so I stopped at my local oil change place and they told me that I had gas inside my oil do not drive it and have it towed. I had it towed back to Wallace for the third time where they again told me just drive it and the gas will burn off. I took it to another Kia dealership service center and they told me that I have clogged fuel injectors they were filled with carbon and that if Wallace would have changed them while they were doing the warranty work for the spark plugs I would not have to pay to have my fuel injectors cleaned. Which ended up costing me around $600 to have the fuel injectors cleaned and to pay for a rental car because I had to go a couple cities over to get adequate service. After having the fuel injectors cleaned and the spark plugs changed I was still having engine issues. I talked to the service manager at Wallace Kia and he informed me that the mechanic that worked on my card did not feel like working there at all so my car was definitely overlooked and my service advisor had already given his notice to go somewhere else so I definitely was not a top priority. I had enough of living and Kia service centers that I finally just traded my Kia in for a Toyota. I would never buy another Kia product again they have so many engine recalls and I feel that the dealers just don't want to invest time and energy in fighting to have a customer's engine replaced. Anyone interested in buying a Kia product needs to research Kia engine fires or in my case Kia Soul engine fires. I don't know how Kia can keep making vehicles and even the 2023s are recalled and they are telling customers to park outside.
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August 2023 by Ariana Guess
I absolutely love the Kia Soul I got. Rafael was beyond amazing. He was friendly, attentive to what I need and what I was looking for. Highly recommend getting a car here
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August 2023 by Katrina Christopher
Rohan and Donald made my experience at Kia Wallace a breeze! They helped me find exactly what I wanted and were very knowledgeable! I am so excited to be driving around my new Telluride! I highly recommend going to Rohan and Donald when you are ready to purchase a new beautiful car!
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August 2023 by Bodashia Grimm
Rafael was a great help to my daughter and I. He kept in mind it was my daughter's first time financing a car and was very patient will all of our questions. He was never pushy and showed cars that made sense for the budget we were looking for. He was friendly and knowledgeable in the financing part as well, so if it didn't make sense for the sale and the budget you described, he'll tell you. Thanks again for all of your patience Rafael! My daughter is very happy with her first Kia purchase!
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August 2023 by Bridget H.
We bought a car from Wallace Kia Stuart and Donald was the salesman. He was an excellent salesman. He could answer any questions I had concerning the car. He was patient and kind. Go get yourself a Kia from Donald. You won't regret it.
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July 2023 by P Louis
Let me start off by saying the customer service here is top tier! everyone is VERY nice and friendly and you feel almost like family the way you're taken care of. I'm new to the buying a new car thing and Josh took his time and patience and not only helped me with showing me what I wanted he took the time and initiative to ask me what I wanted in this new vehicle and much more. Josh is very educated in knowledgeable about the vehicles on the lot as well as passionate about getting you what you need I would definitely recommend family/ friends to Kia Wallace of Stuart FL great dealership to purchase or even simply just to stop to window shop.
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July 2023 by CJ BURGOS
Donald Buffington was a great salesman. He went above and beyond to make sure I got the exact vehicle I wanted. I am super happy with my purchase and couldn’t be more grateful. Truly a great experience and it all starts with the salesman. Great service, thank you again!
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July 2023 by Kelly C.
Very poor sales tactics. I'm disappointed in how this dealership is ran. They tell you one thing and it changes the next day. I would not recommendPictured is my new Kia I bought from Kia Vero beach
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July 2023 by Jeff C.
I called this car dealer and received a person named Jerome Williams. Who lied to me from the very start? I said I'll never buy a car there. I hung up on the guy and now it calls me everyday. The guy refuses to give up. Do not go to Wallace, Kia. Unless you want to be lied to by their sales people. Hes harassing me now, and I'm ready to call the police if this doesn't stop. stay away from Wallace Kia, maybe they'll fire this idiot if he has enough complaints.
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June 2023 by Michael
Wallace Kia is the best. I brought my mom to Wallace to buy a new car and we were so pleased with the buying experience I have to say the best buying experience I have ever had. My mom loves her car, I love the deal. It was like shopping at your favorite local family store, friendly and courteous. I feel like they are serving the community by helping people get a great car. Thumbs up to all the employees at Wallace Kia.