Walgreens is a pharmacy known for its knowledgeable and friendly staff, who often go above and beyond to assist customers. Many reviews highlight the exceptional service provided by team members like Kelly, Queisha, and Lisa, who are praised for their helpfulness, thoroughness, and ability to make complex information easy to understand. Customers appreciate the easy-to-use app, which provides notifications for prescription pickups. However, some reviews express concerns about declining customer service over the past couple of years, including issues with communication regarding prescription readiness and the need for more staff. Additionally, there are calls for store remodeling and better placement of the pharmacy for customer convenience. Despite these challenges, many customers have had positive experiences, particularly with staff members who help reduce medication costs and assist with vaccinations, making Walgreens a go-to destination for pharmacy needs.
Thank you so much to the wonderful ladies who helped me yesterday. I had been putting off getting my Shingles vaccination but I was brave and got the first of 2 shots. Yes it hurt but I'm sure getting Shingles would be worse. The pharmacist on duty along with the ladies hustling to fill prescriptions all deserve a big raise.... read full comment
March 2023
I have been a Walgreens customer for the past 10 years. The app is very easy to use. I like how I get notifications when a prescription has been picked up.
July 2022
Terrible customer service. They answer the phone and don't say anything just automatically put you on hold..asked to have prescription shipped and they never do it
