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April 2024 by Roxanne Sipe
Just one word... Outstanding !!
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April 2024 by Tom Wagner
My room was beautiful with a great view and very comfortable. The hotel was beautiful and the staff friendly and helpful. Why the 3 stars then? There were signs of neglect that are unforgivable for a property like this at a price like this (or anywhere, really). The faucet in the wet bar fell apart when I tried to use it, the toilet paper holder was loose and the soap dish in the shower was just about to fall off too. These are simple maintenance items that were obviously neglected long before I arrived and show how little the management actually cares about this wonderful old building. Shame on you, Marriott!Walkability: Great features nearby
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April 2024 by Fern Johnnson
I recently booked a stay at The Vinoy for my family, and I cannot speak highly enough of our experience. From the moment we arrived, we were greeted with exceptional service that continued throughout our stay.Booking two premium Queen rooms was a breeze, and every aspect of our stay exceeded expectations. The valet service was prompt and efficient, and the check-in process was smooth and welcoming.One of the highlights of our stay was the poolside service, where we were pampered with attentive care and delicious refreshments. The ambiance was perfect for relaxation and enjoyment.However, what truly stood out was the hotel's flexibility and kindness during a challenging situation. Due to a family emergency, we needed to extend our stay at the last minute. Despite being fully booked, the staff went above and beyond to accommodate us, securing two additional rooms for the extra night.As someone who frequents St. Pete for Eckerd College board meetings, The Vinoy has become my go-to choice for accommodations. Their consistent excellence and dedication to guest satisfaction never disappoint.I must give a special shoutout to Jenee' and Chris for their exceptional service and attention to detail. Their professionalism and warmth truly enhanced our experience.In summary, The Vinoy sets the standard for luxury and hospitality in St. Pete. I wholeheartedly recommend it to anyone seeking a memorable and comfortable stay.Thank you to The Vinoy and its staff for an unforgettable experience. We look forward to returning soon.
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April 2024 by Craig Woodruff
Beautiful hotel, solid service, but really over priced for what you receive.Food & drinks: Bar doesn't open until 2 PM and gets overrun quickly on the weekendsNoteworthy details: Beautiful lobby and right on the water in downtown St Pete
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April 2024 by Matt Russell
Just checked in yesterday. Been staying here yearly for a large swim meet for the last several years. Rooms are expensive but nice, location is great. Lack of early options for breakfast is a minus. The big thing that really drove me nuts though is you used to be able to self park your car, so I could get in and out quickly and leave stuff in the car to get what I needed for the swim meet. No more, now mandatory valet. So they charge you $45 for valet and a mandatory resort fee, so tack on an additional almost $100 to whatever you see for the listed price. Probably won’t stay here anymore due to the lack of self parking.Just to add. We asked if there was a microwave for guest use to heat up some food for the kids. We were told they would bring one to the room. Never saw it. Next day we asked if there was at least one we could use. Nope. Not sure what is going on with this place.
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April 2024 by Henry Warren
Unfortunately, we’ve had a comically awful experience both staying at the Vinoy and trying to resolve events that ensued there with Marriott. Perhaps I should just start with bullet points of our experience and build from there://- My partner and I both got severe food poisoning from the hotel restaurant (Paul’s landing) on Friday 3/15, the first night of a weekend stay, 10+ hours overnight dealing with tell tale symptoms.- Zero customer service response upon reporting the food poisoning. Said they were sorry and were investigating, never got back to us.- $700+/night for a second-floor room with a window facing an exterior wall. They call these "mezzanine level king rooms" - do not allow them to put you in one of these.//This truly was the worst hotel experience we've ever had. Multiple days of rude service from desk attendants, being violently ill, and then the staff passing the buck around, buying time until we had checked out of the hotel and there was little recourse left.//We were particularly offended by the hotel manager, Bora, who, at our time of checkout, kept us waiting in the lobby for 20 minutes before coming down to tell us "we apologize, we're investigating, nobody else got sick, I've never dealt with this situation before" and sending us on our way. This is simply not how this sort of incident should be handled anywhere, let alone at a four star hotel! The fact that we were put in a wall-facing room for $700+ a night was really just the icing on the cake.//With all this said, I would like to shout out Janee, who was one of the only professional acting desk attendants we interacted with.//This incident has been escalated to Marriott international, who insist the investigation is still ongoing, and that an appropriate customer service response will follow. It has been weeks since I’ve last heard from them. I am beyond frustrated with how the Vinoy and Marriot handled (or didn't handle) this incident.Rooms: Small, very poorly priced. Never accept a "mezzanine-level" room - they face directly into a wallFood & drinks: Do not dine at Paul's landing - we got food poisoning there.
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April 2024 by Arturo Alcantara
Hotel staff stole my stuff. After a restless night my Wife and I checked out early (9am) only to call them 2 hours before our expected check out (11am) to notify them that we accidentally left clothes hanging in the closet and wanted to turn around to pick up our items.The front desk provided zero customer service and was unwilling to assist on the issue. Alexander(at the front desk) forwarded my call to voice-mail every time I called.Ultimately, Security notified me that housekeeping would return anything (if they found the clothes we left in their small closet) they would call back. It wouldn't have been a burden for me to turn around and pick up clothingThe thinly insullated windows overlooking the marina. Provide plenty of road noise and let all of the heat in forcing you to keep the curtains closed.Hearing our neighbors cough and the drunken crowds through the thin walls made our night restless despite the comfortable bedding.Tl:dr: We ultimately left early because of the paultry accommodations and thin walls, accidentally left stuff in the closet hotel staff kept it.I wouldn't recommend this stayNearby activities: The area is great but find another Marriott
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April 2024 by Steven Krawczyk
Great downtown location, beautiful property. The major downside is the service... Needless to say you can tell this is a Marriott property.1. Bar staff didn't know where the oysters were from2. Bar staff had no oyster forks, they gave me a small spoon3. Was overlooked for a long time at Paul's Landing4. Room service had me come down to pick up my food5. Food wasn't ready within the estimate given by room service6. I was asked when I wanted housekeeping. I said noon. They came at 9:30a and 1:30p...I understand that this is a cheap property for the area compared to Don Cesar or the Edition, but the service was really quite degrading. Only worth it for the location and building, avoid the dining and bars at all costs.A message to Marriott: please sell this property to a company that can do justice to the beautiful building. The way it's currently run is disgraceful.
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March 2024 by Jose De Jesus
Nothing more beautiful than this great historical hotel. Do not think that because is historical one that you one find top notch and gorgeous views. Located right by the pier and walk to many places.
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March 2024 by C Ady
Beautiful hotel and get service!
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March 2024 by Julia Btc
Always
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March 2024 by Aaron Parthemer
We arrived at hotel on Friday evening after a 5 hour drive from Fort Lauderdale. The valet parked the truck, the bell hop took the luggage and it started out as expected. Then we got to the front desk and it took a horrible left turn. We were told that the hotel sold our room and unfortunately there was no room available for the night and given a voucher to stay in a hotel down the street. From arrival to the time we checked into the other hotel it took 2 hours. And the all day music festival was right outside this hotel so to get there we would have to find parking. The hotel they sent us to was terrible, we missed the Friday of the festival and the morning on Saturday. When we returned, they told us they would make it up, so I expected us to be upgraded to a much better room. We had to wait over an hour for the room to be ready, spent $150 on eggs and some bread (it was buffet only but I was on diet and could not eat anything but eggs) and then we finally get the call, only to discover that they put us in the same room we booked. But it gets worse. We prepaid the entire stay and paid double the normal rate for the convenience. Nothing was comped, no upgrades given, and they never gave us any type of credit. Meaning we paid double the rack rate of this hotel to stay at a significantly cheaper hotel and only got one night with no upgrade. They truly ruined our weekend and experience in St Pete. The first night when the news was delivered the desk person called for a manager who never showed and then the second day the desk person did the same thing and they never showed. We got treated like second class citizens, yet paid for a first class experience. Disappointed is a huge understatement.
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March 2024 by Crowbird
It’s all in the color, “Vinoy”! Iconic as it gets in St. Pete. Beautiful grounds in a perfect location.
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March 2024 by Ryan Miller
We are platinum members for many years and we have never been to a Marriot hotel with personel and management that are soo unaccomodating!! Hopefully Marriot comes here and cleans house or we will become members of another hotel chain. $800 a night and they can't provide parking. Manager Ricardo knows absolutely nothing about customer service and he is the onsite manager! He suggested I park in a public parking lot about 15 minute walk away from hotel! Are you kidding me! And you are a manager....what a joke.
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March 2024 by Ron Porzio
Staying at the VINOY was everything I thought it would be. The building and rooms are stunning and the location is convenient to everything. The staff were accommodating and pleasant. Special shout out to Janae at front desk (hope I spelled name correctly) Sean at the pool and Daniel at the Veranda bar. Strictly top notch across the board Can’t wait until next time
