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July 2023 by alana miner
PSA....DONT use this pharmacy for any type of service! I have never in my life had to leave a negative business review as I am about to. If I could give a NO STAR I would. This pharmacy has been NOTHING but trouble from the start. Rx was sent 6 weeks.... no call! I called left several messages with a tech NO call back. Finally get someone to help process my order that was sent early June for it to now be sent to another city 50 miles from my home and charged double after their billing dept called with a different copay. Sw the lead (Olivia) who says she's the mgr and there's no higher up (of course), who was unprofessional with a million excuses and no resolution and after trying to get one she hung up the call! This is no way to run a business and for any customer to be treated in this manner! I have made my physician aware of this chaotic experience with no medication! My choice rx you must do better.
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July 2023 by Aud Anne
I already had a bad experience with them but decided to try again. Confirmed my NEW address with the staff member on the phone several times and he even read it back to me. They STILL sent it to my old address. The only reason I know is because of the fed ex picture of my old door. Which of course I don’t have access to. I cannot understand the level of unprofessionalism. I’m in the medical field and I understand being short staffed, delays, etc. but this is just straight up negligence.
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July 2023 by Rael Lawrence
Literally the rudest girl I have ever spoken to. Passive aggressive, cut me off and hung up when I was perfectly nice.
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June 2023 by Jon Doe
Unable to get my prescription because they Will not answer phone calls, and there is no way to leave a message.
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June 2023 by Emily Scudiero
If I could give no stars I would. Took my money twice for a prescription I never received.
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May 2023 by Kristine Clark
They tell you they’re ordering your Rx and then they don’t even update you with the status. You’ll get conflicting info from the staff if you can even get someone to answer the phone. Horrible customer service. Email address on their flyer is not a valid email address and the fax number they have listed is different from the number on their outgoing phone message. Very unorganized and unprofessional. I’ve notified my Dr.‘s office of the issues I’ve had with this pharmacy.
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May 2023 by Mey Ling Downie
Just awful. They submitted a claim to my insurance without my authorization and they don't pick up the phone or return calls. I tried to get my prescription through another pharmacy but, nobody was able to help me because, My Choice Rx had submitted a claim already (without permission). Do not use them.It won't allowed me to put less than a star, otherwise, they would get nothing from me.
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May 2023 by Darya Molibog
Totally unprofessional and horrible customer service. Been a week and the only outreach I’ve had was calling them twice myself to check the status and they asked for my insurance both times because they hadn’t even begun processing my prescription and clearly didn’t make note of my information the first time. Called my doc to send my prescription elsewhere…
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March 2023 by David Maynard
The pharmacy is completely unprofessional. They lied to me for a week saying they ordered my refill and they in fact had not. Stay far away and stick the the big box pharmacies. I would give them zero stars if an option
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March 2023 by David M
The pharmacy is completely unprofessional. They lied to me for a week saying they ordered my refill and they in fact had not. Stay far away and stick the the big box pharmacies. I would give them zero stars if an option
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March 2023 by Dave
Will not cancel automatic refill. Call and no answer. Horrible service.
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October 2022 by Loro Mehl
This location no longer exists and the map is wrong
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March 2022 by Adam Girault
This is the absolute worst place to go for medication. Stick to the big box shops! This is the 3rd time I have walked in to get medication filled and there is no pharmacists staff. I’m reporting to the pharmacy board now as well.
