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September 2023 by Richard Berger
Never returns messages or emails. We had new windows and doors installed in April, and was told by the installer that we may be eligible for an insurance discount. 2 emails and a phone message resulted in no follow up. Later received a letter of non-renewal on our policy, so reached out again. Actually reached a human named "James", and he was going to start work on it and I promised a follow-up with a current Wind Mitigation Study. I did my part and contacted the James White Agency to move forward. Twice. No response. Got frustrated and contacted another broker and had it done in 20 minutes, and at a 50% rate from before. Sent in the new declaration from the new policy. Yep, crickets...
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September 2023 by Jean-Paul Piccion
James White is unprofessional and a clown. Don’t waste your time, he is super misleading. Only reason we went with them for auto is because our homeowners insurance went out of business so he said we could get into Citizens but we HAD to bundle auto with Allstate. We made the switch, the rate was fair, now we have a 30% increase and when I called citizens they said there was no conditions to our homeowners insurance that we had to bundle our auto with Allstate. He straight up lied about that. And don’t you dare call to complain because he just got pissed and told me he didn’t have time for this today and to go ahead and shop around and hung up. Don’t you dare say I yelled at you, I never raised my voice. You sir are the one that yelled at me.
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April 2023 by Fred McCallum
Excellent service and knowledge of all types of insurance products. This really saved us money on the cost of our policies!
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March 2023 by Captain Shawn Bittar
This agent James white is a crook and a misleading agent ! Does not deserve to be an insurance agent and does not deserve to have an office , I will report him to bbb definately !!
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March 2023 by Shawn Bittar
This agent James white is a crook and a misleading agent ! Does not deserve to be an insurance agent and does not deserve to have an office , I will report him to bbb definately !!
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February 2023 by Rick Marcano
Excellect rates, willing to accommodate according to my personal needs
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August 2022 by Becky Zupancic
They are great! Whenever I have questions or need help with one of my accounts. They are always prompt on taking care of me.
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August 2022 by Alley Samples
It is still summer..n there making way for winter clothes..kinda dissapointed..I couldnt get what I was looking for..summer fun clothes
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August 2022 by Josh Rock
Does not answer calls and is impossible to get ahold of.
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October 2021 by Sam Dauler
After being an Allstate customer for years and going 39 years without an accident or a ticket… My insurance rate was doubled after a recent fender bender. No injuries only minor damage. It was a low speed accident but it was my fault. I tried to speak with my local agent and said there’s nothing I can do it’s all corporate dictated. I called corporate Allstate and had no luck there either. So much for accident forgiveness they advertise on TV… You must pay on a premium platform to be awarded that privilege. Never mentioned it when I was signing up years ago. I shopped around increased my coverage levels and found an A+ provider for only $15 more than I was paying prior to my accident. I’ll be terminating my service within the week.
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September 2021 by Rachel
I have been a client for about eight years. Whenever I needed to add to my policy or change it, I was promptly helped in a friendly manner.
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May 2021 by Daran Moore
I haven't needed them yet so we'll see if that day comes. Been years and so far my agent has always answered any questions I've had. Professional help and a decent rate
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January 2021 by Dave Crowley
Will do minimal amount required- will coast on your renewals.
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October 2020 by Lynn Cowhig
Friendly explained choices
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December 2019 by Shelia Smith
They are always there for you. To inform you of all update and any new changes.I had been with all state for many many years I have never been disappointed.Shelia Smith
