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November 2023 by Teri Studer
They took time to answer all my questions to help me make a decision on size and location of storage unit. Staff seemed genuinely concerned with me having a good experience at their facility.
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September 2023 by Amber Rautenstrauch
The customer service representative was very knowledgeable helpful And very Professional. MyExperience with smart stop self storage was a lot better than public storage. They just threw my key on the floor and left it in my unit and didn't inform me of anything. Rules regulations, nothing. Smart stop storage customer representative handed me My key went over all the information I needed and make sure I understood it. Then walked me to my unit to show me where it was then walked me out. Very professional, very friendly. I definitely recommend using smart stop storage.
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September 2023 by Patty Barnes
I have to give a shout out to Aaron and James for their excellent service in renting me a storage unit at SmartStop Self Storage. These two employees were very thorough and knowledgeable about what kind of units were available to rent. They showed me the entire facility, and where the restrooms were, and how to get to my particular space via where the elevator was located, etc. I would also see them cleaning out units and were friendly to the renters they encountered throughout the facility. These two gentlemen know how to explain and execute the rental storage process with ease … plus they were personable and professional. If I needed to rent again, I would pick this place again.
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September 2023 by Lotus Flower
James was awesome to work with. No stress at all. I recommend them if you like a cool, nice, and clean storage unit.
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September 2023 by Ken Barbie
Stay far away from this place! Every 3 months they raise the rates by 30 to $50. They're supposed to send you a 30 day notice of the rate increase so you have an option of getting your stuff the heck out of there. But every 3 months when they raise the rates they refuse to mail it and they refuse to bring your rate back down because of not living up to their own damn contract. This company and the people that work for them don't care about you or your stuff! The only thing they care about is how much money they can squeeze out of you. Find a better, much more professional and much more reputable storage facility.
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August 2023 by K Weber
Such a great place and extremely well run! The management team James and Aaron are top notch and very nice. The location is convenient and clean. You can't ask for much more! Happy customer here.?
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August 2023 by Latonya Bell
James and his other co-worker ( I forgot his name) are the best. They were always kind and patient with me regardless if I'm a little late. They are ? when it comes to customer service. I would definitely use Smart Stop Self Storage because of them. Thank you
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August 2023 by Vanessa Smith
Compared to other storage units, I hate that I had to deal with people instead of signing up online and uploading my documents. I got calls from employees about signing up after I had signed up, signed a contract, and paid online. It was completely unnecessary. I couldn’t just sign up online, upload my documents, and be left alone. My grandma died today. I had to endure a 10 hour work day. I just wanted solitude today. Instead, I had to deal with snotty teenagers and calls. The unit does seems nice. It is the cheapest I could find in pinellas county. The area seems good. I just don’t like the completely unnecessary human element. Sometimes, I want to not deal with people and be left to my business. If I wanted human interaction, I would sign up in store.
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August 2023 by Corri Johnston
James and Aaron have the best customer service. I have used many different storage facilities but nothing compares to this one with these fellas. I'll never use another facility besides this one again. The faculty itself is very maintained. Clean and safe place
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August 2023 by Greg G.
Always a pleasure to deal with the management team here. Facility is always clean and tidy
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July 2023 by Terri Hill
The two gentlemen that work there are extremely courteous! They were very patient and accommodating! Their facility was always clean and safe. If you're looking for storage, this is the place to use! I will use them again if I need storage again! Job well done!
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June 2023 by Lissa Driver
He was very nice an friendly helped me throughout the entire process. Answered the questions I had happily. I loved everything about my service I received
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June 2023 by Shannon Nash
Wow...Exceptional service! I can't thank James and Aaron enough for being so patient and informative. SmartStop has thought of everything...I highly recommend their secure, no hassle service!
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May 2023 by Kimberly Jones
James was patient and very knowledgeable. He made the process user friendly. Aaron was very helpful and got the process started. James smoothly completed.
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April 2023 by Amanda Flournoy
Aaron was very professional and helpful to me at this stressful time of moving. I truly appreciate all his help!Today, 3/31/23 is my move out date and days before I called and spoke with James, who was also very helpful and pleasant. as I needed to know exactly what I needed to do to vacate, he assured me all the details and asked that I remove my lock and leave the storage door up. Thanks again for your services?