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August 2024 by connie davern
Recent interactions with Elizabeth and team have been terrible. Staff that gives wrong answers and doesn’t do what is asked. Then Elizabeth herself giving attitude and not taking accountability for her staff’s errors. Now, Elizabeth has know about the issues for a week now and has admitted her staff dropped the ball when the request was made 3 weeks ago. She has now had a full week that she has been aware to correct it but doesn’t do it. And is completely unresponsive when attempts are made to contact via email and phone. I am at a loss for how to get a policy cancelled at this point.
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August 2024 by Melissa L
Kriss King is truly exceptional! She consistently responds promptly to calls and emails, making her an absolute pleasure to work with. I am extremely grateful for her dedication in looking out for me and for consistently exceeding expectations by generously investing her time to assist me with my insurance needs. I wholeheartedly recommend her services. Kriss not only saved me a significant amount of money, but also provided professional and top-notch assistance throughout the entire process.
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August 2024 by Sue Mori
Professional, knowledgeable, friendly and welcoming at Elizabeth Lawson's office. We trust our policies to this office! Highly recommend Elizabeth and her team.
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April 2024 by Kriss KING
Solid team of people here. Very willing to help in any way they can
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December 2023 by Mally Kartha
We have all our insurance policies through this agency. We have been with State Farm for six decades. In Midwest State Farm agents were always customer friendly and available when you needed them.Lived in Tampa 9 years and similar experience with State Farm agency there.We moved to Treasure Island about 8 years back and experience with an agency on Central Avenue. So we moved to this agency and the service was better.Unfortunately our recent interactions with this agency has been disappointing. It has been impossible to get things done.
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November 2023 by Brad White
Don’t.
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September 2023 by Rubens Moura
Best rates and great agents.Everything is going up and State Farm have the best rates
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May 2023 by Lana Fischer
So disappointed in the customer service in this office. I have been with them for over 10 years and have always raved about them until now.After my auto rate increased by 60%, I called and asked for them to please rerate my policy. I was told I would get a call back in a day or two, this never happened. I called back and requested this again and was told Elizabeth herself would call me back. Once again, no return call. When I called back a 3rd time, I was given a bunch of excuses as to why I never received a return call.I decided to go with a different company and emailed them, as I was advised to do by their receptionist, to please cancel my policy and asked for confirmation of receipt of my email. Well, still no response.I do not recommend using this agent for any of your insurance needs. Rates are way too high and customer service is terrible!
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May 2023 by Tom Rusche
I have been insured with this agent for over 30 years. I have always received excellent service. The staff and agent are knowledgeable , friendly and professional. Over the years I have had a lot of conversations with these folks and have always been treated very well. I would strongly recommend this agency .
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April 2023 by Peter N.
I support women owned businesses. But a lot of businesses that claim to be owned by women Are really owned by their husbands who just put it in their wives name so they can get the tax credits. Not Elizabeth Lawson! She owns and runs this State Farm franchise.Well my old state farm agent died,his office is closed, and they assigned me another one that was really far away which is kind of stupid because Elizabeth lost is right around the corner from my condo complex. So I went and asked to have my policy switch to her office, filled out some paperwork, and boom! Elizabeth Lawson and her associates are now my new agents. Very helpful, informed, communicative, and nice
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December 2022 by Arcmagee
Absolutely atrocious place, they will cause you problems you wont ever forget. You have been warned.
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September 2022 by Acid NMTN
Great people
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September 2021 by Douglas Pratt
I have been a client of Elizabeth Lawson's agency for over 30 years. I have had numerous policy changes and her and her office staff have been warm, welcoming and pleasant. They have worked diligently to provide me and my family with the best rates in the area. I would be a fool to go somewhere else. I highly recommend them and if you have an insurance question, ask and they will do everything in their power to accommodate your request.
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September 2021 by greta garbo
Worse insurance office, employees are rude and only available when it's convenient for them. No communication skills. Definitely would not recommend.
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July 2021 by Dan Soles
We have been with Elizabeth for years.all of our company vehicles are insured with her. Gary always helps me......extremely helpful, efficient and pleasant. I highly recommend..