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December 2023 by Uri R.
This was my first time buying a car through a dealership and both Gabe Bowman (sales) & Sylvester (Financial Manager) made the process very simple and transparent. I shop around many dealers before closing with crown Volvo and one of the important things that made me go with them it was the excellent costumer treatment. The process of looking for the best OTD Price for the vehicle I was looking for I did it through text and email with lots of dealers and Gabe always responded my questions rapidly and also gave me what I was looking for and for how much I was looking to pay. Once we agree on a number and we went to the dealer to close the deal in financing Sylvester (financing manager) was very helpful and patient to answers all of our questions and showing us every part of the contract. I will definitely buy from them again.
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December 2023 by Jessica M.
This is regarding the service department, not sales. I purchased a used vehicle that needed a new window seal. I was requested to bring in my car the Wednesday before Thanksgiving (11/22). I attempted multiple times to contact my "service advisor" the following week. After multiple emails and phone calls, I was told they were awaiting a part which should arrive early the following week. We are at the end of the following week, and once again, I cannot get any updates on when my car will be ready. It has now been 15 days. Avoid this service department at all costs.
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August 2023 by Matt C.
Fix the phone system! You are a car dealer...answer the phones! My first few experiences here were always professional and the staff was responsive. Way too much work to speak to someone. Bought 2 cars here a few years ago. Taking business to tampa Volvo bc they answer the phones.
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April 2023 by Elizabeth Jamieson Cinquegrana
Today I had an “emergency” need to buy a part and have my Volvo serviced. Brian, a service advisor, went above and beyond to help me get in and out quickly and resolve my problem. Many thanks!
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October 2021 by Patty D.
Crown dealerships have excellent customer service, and Volvo it's no exception. From the salesperson helping you buy a car, to the manager, to the car service representative, you get friendly, knowledgeable and courteous attention. I don't mind hanging out while my car gets serviced :)
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June 2021 by Dayna B.
A tale of two dealerships:I purchased my Volvo with a tire repair package from the Volvo dealership in Tampa. I had a mishap and got a flat a couple days prior to leaving on a 13 hour road trip. I contacted the Tampa dealership and was advised that they could order my tire and get it in by Friday morning (made the call on Wednesday AM)but couldn't guarantee they could get the repair done by close of business. They suggested that I contact a car rental facility and rent a vehicle, so I could leave my vehicle there Thursday overnight, so they could squeeze try it in as soon as they could. So basically I was asked to spend money to work around their overbooked schedule, even though I purchased this tire package when I bought the car... so THEN I contacted Crown Volvo. Their customer service was far superior!!! They also said they could not get the tire until Friday but said flat tires are emergencies, so guaranteed it could be fixed by Friday afternoon. They jumped through a few hoops and actually worked with a sister dealership to get me in on Thursday.I have decided to switch my care to the Crown dealership
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February 2021 by Jaime J.
I contacted Crown Volvo because I had a bad experience @ the Tampa Dealership. I spoke to Joe who was willing to help. I advised Joe what I was looking for and what I would be willing to pay. Joe worked out a deal on a new 2021 S60 with exact payment I needed. No games , back and forth. We purchased the vehicle a couple days later. Thanks Joe & Leanne for making the process quick and less stressful. This is the way car buying should be.
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January 2021 by Dallas C.
Mary and Chris were fantastic. This is my second purchase from Volvo. I have never had a better experience with a dealership. I highly recommend them for your Volvo purchase.
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January 2021 by Mike S.
Excellent service. Went in to get an oil change and ended up leaving with a brand new car!Everything was explained thoroughly and there were no surprises. Would definitely recommend to friends for their car buying.
