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January 2024 by Michael Valenti
The gentleman who helped me and was the estimator for my car was David Thach. I highly recommend you ask for him when coming here. The amount of patience he had with someone like me who knows nothing about cars was incredible. I can’t thank him and his team enough for the great work they did on my Mercedes. I was hit on my front end and car was so depressing to look at with all the damage but thanks to Crown my car looks like new. Great job guys. Best collision center in the city by far with custom care all the way down to actual repairs.
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January 2024 by Kimberly Follin
I would like to give David Thatch who was my estimator at Crown Collision center a raving review. Even though my car was in the shop a while, it was reassuring to have David as my contact person at Crown, he kept me up to date with the total process during the repairs to my Kia Soul. David helped to ease some of the stress involved with auto body repairs from a misfortunate accident. I was so worried the damage to my car was beyond repair and I was fearful it may be totaled out, but the repairs are so good that it looks like it never happened. It all comes down to David Thatch doing a superb job by getting me back into my car as soon as possible ~ thank you !
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January 2024 by Kimberly Nicholls
David Thach at Crown Collision was amazingly helpful and efficient with the repair of my Genesis. Highly recommend the quality of work and speed/ease in setting me up with a rental vehicle. Thank you, Crown Collision! You're luck to have David on Staff.
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January 2024 by Julie Mastry
David was incredibly efficient, he contacted me on a regular basis to provide updates on the repairs of my car! Thank you for excellent service - I recommend Crown Collision Center to anyone who needs any Mercedes accident repairs.
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January 2024 by Doug Breyette
I want to thank David Thach and all the staff at Crown Collision for the AWESOME job they did getting my 2023 GMC ACADIA repaired at a very timely period. My insurance company was dragging their feet paying my claim but David Thach my estimator at Crown was very active in communicating with them and got my vehicle back on the road. Thank you David.
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December 2023 by HD _Design (UnvoicedPandorA)
Christina Perez was amazing. I brought my car in due to an accident. She handled communicating with the at fault insurance contact, updated me every step of the way on my cars status, and let me know of any delays. When I retrieved my car, I noticed a couple things that needed to be fixed, and she was able to work with my schedule and get me seen and taken car of. Not only has she been a wonderful relief of stress, I think the staff at Crown Collision has also been that team that works together and keeps customers calm in a stressful time. They worked great with the rental car company, updated me along the way, and truly made me a satisfied customer.My car looks and smells brand new. Thank you so much again.
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December 2023 by Gerri Pringle
So where can I start? So I had the bestEstimator by the name of CHRISTINA. She was very helpful and knowledgeable throughout the whole time. It’s not only about the job, she really cares about her customers as well. CHRISTINA IS A VERY HARD WORKER thank you for everything. I also have to mention the two receptionist were also very helpful and nice..? GO CROWN COLLISION GOOOOO!!!!!! BTW MY CAR IS LOOKING FABULOUS ?
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November 2023 by Allison Williams
Jim Degen made this experience tolerable. It's never fun to have to have your car fixed, but Jim communicated with me every step of the way. When I forgot to secure a rental car, he took it upon himself to do it for me.Service: Body & Trim
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November 2023 by Matthew Andrias
I had a pretty deep scratch to the left rocker molding of my vehicle. I met with Steve Lukas on 11/9 and was able to schedule my vehicle for paint repair today, 11/13. Jose Alvarez took over as my contact and had my vehicle done by the end of the day. Both of them were super helpful and my car was returned to me without any signs of a scratch or paint repair.Service: Painting
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November 2023 by Jael Doughty
My car was hit, and I had to take it in to be repaired. I went to a few places for an estimate, but I chose crown collision, and I am so happy that I did. Everyone in the office was so pleasant. My estimator, Jim Degen, was such a pleasure to work with. Although the insurance company was not cooperative, Jim did not give up. He insured that all repairs were done according to the manufacturers guidelines and that the repairs were covered under my claim. I am very happy with the overall experience and will definitely be using them again if needed.Services: Auto engine diagnostic
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October 2023 by Karen Arnold
I was very pleased and had a great interaction with Christina. She was very communicative from start to finish.My car was finished early and looked fantastic.Thank you!Service: Painting
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October 2023 by Daniel Feliciano
David Thach and the entire Crown Collision Center team provided us a top notch experience. They are prompt, professional, and friendly and I would highly recommend David and this team to any of my family and friends. Thanks again David for the outstanding service!
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October 2023 by Annie Clapper
I had an amazing experience at this auto shop yesterday. First of all the secretary, I'm sorry I forgot your name was so compassionate towards me about my unusual problem with my license plate. She had me bring it right over and it was a Thur @ 5 pm., they closed at 6pm. How precious was that!The problem was somebody used wood screws to attach a license plate on my new car and trying to get the license plate off caused damage to the screw housing and hole in the car. It was going to cost $150-200 to fix it because he would have to take the interior panel off. I was so bummed!! I had just bought the car! Auto body specialist, DAVID THACH, came out and fixed it without an appointment to hurricane strength! He used the right screw for a plate & an adjacent screw house & a special double sided tape to cover the hole so moisture wouldn't get into the car. I was so happy!!! That plate will last no problem until it expires!But the other thing he did out of the kindness of his heart was show me how to use the auto remote to start the car.I did not come in on an appointment but I felt like the most important client and it was all at no charge.You guys made my day!! It is amazing heartwarming to know that there are super sweet & caring people in this world. Thank you so much David for fixing my new license plate!! I appreciated you so much!! You guys rock :) God bless you all !
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October 2023 by Tracy G
Crown had my car after an accident in December of 2022. Getting ahold of my representative, Jose was very difficult and it took a lot longer to get my insurance the info that they needed and for my car to be fixed. Since then there have been a couple issues and I have involved the manager, Tony. I have currently been waiting approximately 5 months for wheel cap covers. I was told by Jose on July 7th that they were ordered and I would by notified when they arrive. I have since called multiple times and have not received a single call back.
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September 2023 by Wissal Ghanmi
This place is an insurance fraud, took 3 months to fix minor issues and worst customer service that almost never follows up unless you keep calling. They charged the insurance $9000 and the car value is $5700?. The worst part is that they gave us a car that so dangers to drive could of killed me and my unborn child and my wife. And half of the work wasn't done. Now we have to take the car to another shop so we can fix what they failed to fix. Also so we can get right paper work from the new shop to prove that this is an insurance fraud. Mind you this was a stolen/Hyundai car everything should have been checked, but they were blinded by the insurance money that they were willing to put someone else life in danger. Shame!!