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October 2023 by Bradley S.
Reserved a van at this location. Was told soon arrival they didn't have it and wouldn't have one any time soon. They also stated since he found one 30 minuets away they didn't owe me the 50$ for fail to guarantee the reservation like they claim online. Customer service was awful and the location should be shut down
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April 2022 by Krysthian R.
Had a reservation in place for a vehicle. After waiting for 25 mins in line to receive assistance, we were told that the truck reserved was not actually available at this location and would have to go pick it up 30 mins away. Did not receive any sort of communication reflecting this issue and they did not seem to phase them at all for the inconvenience their poor customer service has put on.
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April 2022 by Monica A.
As an update to my prior review, after about 6-7 hours on the phone and every agent kept transferring me to what they often thought was the right department (but often wasn't)... at one point towards the tail end, I ended up on the phone with the store manager for maybe the third time at this point. He was kind enough to hear me out, frustration included... and went ahead to submit an adjustment removing the additional unjustified charges. This took an additional 2 weeks to process, but nonetheless the issue was FINALLY resolved. What a tremendous pain.. if and when I'm ever moving again, I'll think long and hard about this last experience. Apparently the only person who has the authorization to make adjustments in the whole organization would likely be the manager to the store that added the charges to begin with.
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January 2022 by Giovanna D.
Very affordable and easily accessible moving supplies (boxes, tape, etc.). This is the 2nd move where I've chosen to get supplies from this store and find it to be cheaper than other options. Can walk right in or order through uhaul.com and then choose a pickup day/time. Easy/peasy. I showed up 6 hrs earlier than my pickup time and Lucas and Grant were so accommodating, getting my order together quickly and even carrying all of the boxes right to my car and loaded them for me. I totally wasn't expecting this level of service but was grateful for it!!Felt horrible I had no cash because really wanted to tip them to say thanks but luckily I expect to make more trips to this store before my move for additional supplies, so more opportunities!I really like that I can just pickup what I need, as I need it, rather than having to be surrounded with wardrobe and other moving boxes I'm not yet using!Cannot speak to other services.
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January 2022 by Brandy E.
Jack checked me in and was very nice and helpful. Business was stocked well. Great communication. Quality products and propane fill station.
