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August 2024 by Rebecca Malowany
Gary is fantastic. So helpful and attentive. Quick turnaround, fantastic customer service and the installers were so professional too. They are my only go to for flooring in St. Pete.
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July 2024 by Julie Downey
Looking for carpet and laminate for my condo floors. Found lovely Shaw laminate at $3.50 per foot & Mohawk nylon carpet at $4.99 per foot installed! Ask for Gary as he is so helpful and knowledgeable. This store has been around for many years.
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March 2024 by Wes Snapp
Having discovered my flooring installers used spare pieces for my door transitions, I went to Bob’s to purchase three new transitions.
Price was book MSRP.
Received a call that pieces were in which is when everything went south.
Went in on a Saturday to pick up only to learn they do not allow pick up of items on the weekend or after 3pm on a work week. VERY INCONVENIENT and totally absurd.
Wouldn’t give me the order without an ID even though it was a very specific order. When I questioned this, the rude and condescending guy says “we have a lot of thieves who steal items.” Good to know I’m a thief and a suspect. “Rules are rules like driving 15 through a school zone.” What a stupid thing to say.
Needless to say the custom order had my name all over it and was right by the door so anybody could have handed it to me on Saturday.
“Company Rules” are ridiculous and you’ve lost a 3x repeat customer who will not use you for the house again.
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March 2024 by Cameron Bell
I want to start this by saying that Steve is one of the most helpful, friendly and honest employees I have ever worked with. We called the store to try and find a tile that was installed over 2 years ago in a new build home (the builder was not able to provide more for us) after some workers cracked 2 of the tiles. The tile that was installed was a commercial tile not available for purchase but Steve was able to find the perfect match that was sold by them by the same company. I was extremely panicked when trying to find a match and he continued to be helpful and delivered results. Despite only needing a few tiles we put in an order for extras due to the over and above attitude that Steve provided. Will be ordering from here for any future flooring needs.
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March 2024 by Chris shattuck
Great selection..seemingly endless!
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December 2023 by Rangelo Richards
Bob's Carpet & Flooring is a great store from the floor up! Great customer service from one of their best salesman, Gary. If you are looking for a hands off professional install and do not want to use one of the nearby DIY retailers choose Bob's Carpet & Flooring. However if you are familiar with the nearby buy-it-by-the-box and DIY type of flooring retailers whereas you can take back any unopened and unused supplies this is not that type of service. Once you bought it, it's yours. So be careful to get an accurate measurement and cut back as much as possible on residuals (overage) for which you have no future use. Otherwise buy your own materials so you can take back any unopened and unused residuals. Bob's Carpet & Flooring technician, Sean was great! He kept a schedule, treated my home with respect, and worked quickly.
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November 2023 by Jeannine Keane
We are over the moon happy, we chose Bob's carpet mart, because of Daisy the sales rep. She was knowledgeable and personable, unlike there competitors.The install that Jorge and Roberson was obvious they went above n beyond, incredible job, I feel they all deserve a raise, top performers. Thank you again.
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November 2023 by A Alicea
Perfect carpet sample found in stock. Very professional installers with prompt service and flexible install time-frame. Installers even helped move the furniture. Thank you Daisy for all the assistance.
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October 2023 by Smith
Debra was amazing when I contacted Bob's Carpets on 22nd Ave in St. Pete. I was looking for a remnant, neutral color. She went on to send pictures of several selections. She really went above and beyond to assist me!Purchased the carpet next day. The staff which assisted me, also tremendously friendly.Excellent experience 5 STAR
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September 2023 by Andrew
I went in with a tight deadline for a carpeting installation request and my expectations were exceeded. Gary was able to meet me for measurements the same day and the carpeting was installed a few days later. Gary provided excellent customer service and the finished product looks amazing!
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September 2023 by Judy Ottaway
Great selection and prices and the Sales staff is very accommodating. Have done business with them a few times all good experiences.
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December 2022 by Nan Neimo
I had an excellent experience at Bobs on 22nd Ave. N. Daisy was so helpful and knowledgeable. She helped me narrow down options and provided excellent pricing on LVP. I highly recommend this store.
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October 2022 by Pat M.
Super helpful and nice. Good prices and a. Excellent selection. Very fast also. I ordered a beautiful cream and grey chevron pattern carpet.
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August 2022 by Sydney Williams
Wasn't greeted when I came in and then was ignored as I tried to make eye contact to get someone's attention. They ended up striking a conversion with the other customer in the store who was not waiting for help. I left.
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July 2022 by Ariel Velitschkowski
I haven't experienced such horrible customer service in a while. If I could give a negative star I would. Both salesmen ignored me when I came into the store. They were with other customers, but not even an acknowledgment, or "someone will be with you soon." Both of them continually turned away as I tried to just make sure they were aware of my presence.Finally I was able to get Gary. I tried to inquire into the vinyl flooring. He treated me as if I wasn't worth his time. Was reluctant to answer any of my questions and when he did, gave the most basic of information. He continually tried to weasel out of providing me any hard data, in fact often saying "well it would just depend on a lot of things" or "I don't know."When I asked further questions into the durability and features of the different types he just said "hmm, I'm not sure" and then continued to look at the back of the floor samples without saying much of anything.He acted as if I wasn't worth his time and was purposely trying to aggravate me into walking away. In the end, when I was finally able to get a quote - he flung it across his desk at me. I would rather pay more to have my floors installed than give this person, or the company that employs them, my business.It became readily apparent why Gary hasn't made employee of the month since 1984, per the plaque behind his desk.
