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January 2024 by Tariq TJ Choudry
Waste Management is a bad company. They absolutely do not care about customers and absolutely do NOT return phone calls. They also quick to add extra charges in the name of “excess” garbage when there is absolutely NO extra garbage. More importantly they do not TRUST the customers who made this a BIG company!! Stay away from WM and find other suitable solutions.
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January 2024 by Jennifer Ashley
These people have always worked really hard, every week, picking up our trash and recycling. I have lived in my house for 12 years and have never had a problem. I see so many complaints on here, and zero gratitude. So THANK YOU, for always doing a wonderful job! I appreciate y'all.
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December 2023 by Bobby R
WM automatically increases its rates to commercial customers every Jan 1. The fair and reasonable increase would be close to inflation. However they jack the rates up by 25%.
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December 2023 by Karen Bromirski
I called having a matter with dumpster top being broken and within 7 days it was fixed.
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December 2023 by Gloria Menchero
Great service. Easy to contact by phone or online. Great customer service.Services: Dumpster rental
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October 2023 by Seamus Hyland
Needed a second pickup. No problem!
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October 2023 by Tamara Small
Had a great experience with a gentleman on the phone. My recycling wasn’t picked up so he found another truck who could pick it up within 40 minutes from my call.
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October 2023 by Sandbridge Veterinary Center
Waste management reached out to me to help me with my needs for trash pick up. Their representative was super informative quick to respond and willing to help me out when I needed my first delivery short notice. Would definitely recommend.Service: Trash removal & disposal
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October 2023 by Eileen, Steve & Rosie
waited on hold for 1 hour. no answer.
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August 2023 by Bob Fulton
Reliable and timely service.Services: Yard debris removal
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July 2023 by Marc Albanese
For the past three weeks I have tried, with the the help of St Johns County, to have a recycle bin replaced after WM damaged it with their truck. Each week they continue to damage the bin further. The bin is now spilling recycles into the street during the emptying process. WM owns the bin. So sad that the company cares so little as to not even reach out to me to arrange when the bin can be replaced.Took tax money, but does not provide service. FIRE WMService: Trash removal & disposal
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July 2023 by Michelle Smith
We were forced to cancel the recycling for continuously missing pick-ups. Because of that we have had to have a schedule for 2x a week and they are starting to skip Mondays and our trash is in the parking lot before they come to dump it, the customer service on the phone is not helpful at all. Weak promises of pick-ups that never occur. We have to pay more money because they cannot offer their services of recycling and actually picking up the recycling. We would not need 2x a week trash if we could recycle again.
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July 2023 by Stephanie Woods
I PAY MY DISPOSAL EVERY YEAR ON TIME ,SO I EXPECT THE SAME TO PICK UP MY TRASH ,MY PICK UP DAY IS ON TUESDAY ,WHY IS MY TRASH STILL OUT FRONT ON FRIDAY @ 6:40 A.M HERE IT IS FRIDAY ,ME AND MY HUSBAND ARE DISABLED , I'VE CALLED THEM EVERYDAY SINCE TUESDAY 5/30/2023 and Today 's DAT 06/02/2023. HELP
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January 2023 by christopher dent
Wow, it has taken me over an hour of my life so far to report a missed collection. I did not think it could get any worse than advanced disposal, but here we are with WM. I left a voicemail about it two days after the missed pickup, no one called back. I tried to report it online, it asks for a customer ID - this is a county provided service, I don't have a customer ID. Now I've been on hold for an hour. Hopefully they will pick up. This company is a ridiculous waste of taxpayer money.
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January 2023 by serenapatterson patterson
Yes my trash service hasn't been picked up in 2 weeks, I don't know what's going on over there, ever since Advanced sold to WM I've been having issues. I've complained 3 times now and keep getting the run around, can't get anyone on the phone to speak with, today makes my 3rd time contacting WM. I saw the trash truck yesterday and thought I should say something, but 2nd guessed it as a bad idea because people are so rude. Animals keep getting into the garbage and I'm sick and tired of picking it up off the ground the last 2 weeks. Complained on Monday of this week and was told it would be picked up on that day or Tuesday, never was so contacted again, ticket #120541 and was told it was picked up on Monday which it never was.... still sitting there since last Wednesday the 11th.. this is ridiculous!! Today I complained again 4th time!!! And was told it would be picked by 6:30 pm.... Well guess what NOPE! still there NOW I have to wait till Monday morning to complain a 5th time!!
