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February 2024 by david goglia
Been working with Ward Medical for quite some time now and have seen that they provide quality products and put the patients first.
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February 2024 by Emili-Erin Puente
They had everything needed and the customer service was so kind and pleasant.
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February 2024 by Yvonne Bell
Grabbed wrong cord to cpap. Came down from SC. Googled store, stopped and wola got a new cord and new mask too! Very nice people that I can’t thank enough!!! Thanks so much!! Y Bell❤️
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January 2024 by Kelsey Ebarb-Rembold
I've used Ward a couple of times now for a wheelchair rental and it has been easy, affordable, and efficient. Definitely recommend and will continue to use in the future!
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January 2024 by James Oliver
Great place to do business friendly helpful just all around good experience place to go for home rental equipment if you have an injury or any other medical problem
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December 2023 by John
Wow, the timing of the current workers leaving a review after the ex worker left a review. Lol that's so toxic of an owner to inform other employees to jump to defend, Not even the buisness, but a manager lol.Not mature at all. Bad call.I came here to check the reviews because I planned to purchase an item monday. After seeing these reviews I'll just move forward. Bullet dodged.
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December 2023 by sean banks
Was visiting St. Augustine and needed a wheelchair rental. Staff was very friendly when I called and offered to put the chair on hold for me until I could get there. Quality equipment and pricing was fair.
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December 2023 by ethan porter
Hey Ray, I also used to work at Ward Medical for about 3 1/2 years as a delivery technician. I also helped out in the office when not on deliveries doing things like paperwork, answering the phone, helping customers in the store, etc. While the training is extensive there is just a lot of procedures for keeping customers and employees safe. The office manager is very helpful in resolving customer issues and does a lot more behind the scenes than one might think. Mr. Ward is and was an amazing boss and I never had an issue with getting time off while I was in school or had a family issue aslong as I asked them upfront. They always worked around my schedule and I always found ways to make it back up to them at a later time. I would say the business is really shining being that they win a lot of awards for “The best of St Augustine” because instead of the big medical suppliers they are a local family owned company with tons of amazing repeat customers. I Highly recommend them.
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December 2023 by Dawn Taylor
Earl and his staff are incredibly helpful. Walked me through every step with a smile. Highly recommend this company for all your medical equipment needs!!
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December 2023 by Ray RARA
I worked here for around a year. Nobody takes accountability and contradict eachother so much, makes the training so much more complicated. The office manager treats customers like they are dumb,every single day argues with at least onecustomer on phone, and has a weird complex. I'm not sure what she even does other than talk down to people. Be a customer, you'll see in time. Mr.ward is a decent boss. He helped me a lot when I had to miss work due to being a single dad with an autistic son. My only issue with him is he's a pushover when it comes to the manager and it effects all the workers and customers. Also, the missing days made me lose my job because the manager said I didn't ask for the day off the correct way. It was really a power trip issue which was just so weird eapecially since the owner told me if it was a day missed for my son then it was 100 percent ok. After being talked down too for not asking the correct way I said I'd like to put in my two weeks, the office manager yelled good while walking away. Really just unprofessional and her insecurities makes her a miserable person.I was a great worker and put in effort every single day to be better. They company knows that and so do the customers. The office manager needs training and professional help of this buisness will never shine the way it should and I feel bad for the next employee.The two women out front are amazing and are very kind. The customers were amazing and I loved them.
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November 2023 by Mark Holland
Watch the "fine print" with Ward Medical, wanted to deal with a local company and found out that not only is their fulfilment of supplies shipped every 6 months (vs 3 months) for masks and tubing in Jacksonville, they also wanted to surcharge me an extra $100 for the machine that was covered by my insurance. Called my health insurance provider and they said I should have NO additional out of pocket expense. Ordered from the company in Jacksonville and indeed there was NO ADDITIONAL CHARGE FOR AUTOSET (autosensing) CPAP MACHINES. I have reported them to our insurance company.
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November 2023 by Diana Quintanilla
I had a problem with my beach style wheelchair; it wouldn’t open.I found Ward Medical Supplies and took my chair there to see if they could fix it for me.They took a look and said they would try right there and then to fix it…a few minutes later he informed what was the issue and he then proceeded to repair my chair. I was surprised at how efficient and kind they were. Kudos to you all for being so caring and super nice. You SAVED MY DAY!Thank you allDiana
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September 2023 by Tye Pounder
I went randomly to Ward Medical Services shopping for a CPAP. The doctor sent Ward the prescription for the CPAP and all required records from my sleep related information and studies. I also made sure that Ward had everything they needed.I completed my initial sleep exam with the sleep doctor approximately 9 months ago. After that, I completed 3 sleep studies. The most recent (in hospital) sleep study was completed 10 days ago. The folks at Ward repeatedly told me that they could not process my CPAP order because "my insurance" needed the initial exam to be completed within the last 6 months. I called my insurance company and spoke with 2 supervisors. They were very clear that what Ward said is absolutely not true. In addition, my insurance company denies any record of contact from Ward Medical. I also discovered that Ward Medical did not follow protocol with the entire process. I have no idea why they would be either so misinformed or possibly up to something else. I would not recommend Ward at all.
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July 2023 by morgan vannoy
Ward Medical Services was super helpful when I called looking for tools I needed for a school assignment. The person on the phone answered quickly and I was able to go purchase the items I needed without having to travel out of St. Augustine.
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June 2023 by Lou W
Bought a rolling walker today at Ward which was recommended to me. Staff was very knowledgeable & enumerated the pros and cons of each model. I would definitely recommend Wards to anyone looking for quality help with ability assistance aids - thank you ward medical services and Courtney T for your help!
