-
November 2023 by Zachery Rogers
Eddie Davis in sales was great to work with and helped me with everything I needed. Sales Manager Wade was great as well coming by to introduce himself and offer little die-cast cars to the kids. Joe in finance made everything quick and seamless with the paperwork. Overall, I had a great experience and feel like a fair deal was made with the GTI I purchased. The vehicle is great and puts a smile on my face each time I see it and drive it.
-
November 2023 by Melanie Marshall
I had a great experience with this team! Found a vehicle I was interested in online and worked out a price with Branden via email and text before I came in for a test drive. Fell in love, and the team had me out of there and in my new car incredibly quickly. Everyone was super friendly from the moment I walked in to my time in financing with Joe. I would highly recommend VW St Aug if you’re looking for a new car. Thanks Branden & Joe!
-
November 2023 by Shaun Stafford
I would have to say I order a part for my car a week ago this past sat and and the location reach out to me on wed last week that my part arrive but it going to take a while before they can get new part in and I asked for a loaner car and ask the gentleman to call me back in regards to me leaving with a car I run a business and don’t want to be in a bad position with my car ! I do feel that they should just stay on top of things and contact customer in a timely fashion as a big box company you would think they would ! This is my engine we are talking about not wiper blades
-
November 2023 by Seline B
Good overall experience. Anthony was very helpful, respectful, and knowledgeable. Took very good care of us and made the car buying experience as smooth as it could be. Happy with my purchase! The grey leather interior of the car is what sold me on getting the 2023 Tiguan.
-
October 2023 by Tiffany Albertson
From Brandon to Joe the experience was not stressful at all. Keep in mind, you need to go in with a full understanding of the process and have everything you need ready. These guys were wonderful to work with! Brandon let us take our time, didn't pressure us! Joe was through, answered all our questions that we needed answered! Couldn't ask for a better experience. At the end of the day we drove home in a new, to us, car!
-
October 2023 by Amber Erickson
Absolutely amazing car buying and trade in experience! Jeremy in sales and David in finance were so easy to work with. Jeremy took the time to understand our needs and was so patient as we decided between two vehicles. David was so knowledgeable and helpful with the financing process. We had gone to Gunther VW in Daytona the day before and had a horrible experience. I'm so glad we came here and gave the St. Augustine team our business instead of the sleazy people in Daytona. Thank you for a wonderful experience, we'll be back for our next VW!
-
September 2023 by Edwin J.
I've been going car shopping and this is one of the worst experiences I've had. Saleswoman did not engage with me, only spoke with my friends and joked with them. It got to the point where my friends told her that I'm the one buying the car. She ran my credit when I asked for an estimate and did not listen to anything I was saying. Also, found the same car for a better price, lower mileage, no cracked windshield or cobwebs; even though they kept saying they had the best deal. Love VW but staying far away from this one.
-
September 2023 by Jen Pestano
Could not be happier with our experience at Volkswagen of St Augustine. They made the process of buying a car, which sometimes can be painful, very pleasant and as easy as can be. Anthony was our representative and did an amazing job!!! Even my little one enjoyed the experience with hot chocolate. This is my second Volkswagen from them & both times it was a great experience!
-
September 2023 by Hunter Ferguson
THEY WENT ABOVE AND BEYOND!Johnny and Katrina were my sales team. Katrina did an amazing job reaching out and coordinating with me about my appointment as well as fact checking the online information.Upon arrival she was with a different customer, so Johnny helped me out.Johnny was transparent, charismatic, straight forward, but most importantly he literally did everything he could to get the price I wanted. Spent a few hours there working on different solutions to meet somewhere in the middle. Sure enough we found a way to make it work. Wade was also a big help, and so was their banking specialist. Sure enough, I bought what I came in for.
-
September 2023 by Jamie Brower
I Recently purchased a vehicle from Volkswagen of Saint Augustine, my third purchase from this dealership, and the service and overall experience was nothing short of exemplary. The process of selecting and purchasing from start to finish was causal yet knowledge based as well as professional and straightforward. Their vehicle pricing is super approachable, and better than most other dealerships I’ve encountered. In addition excellent pricing of their vehicle selection, they were happy to work with me to get exactly what I wanted for my trade in. Also, I encountered no hidden fees or dealer added fees beyond the standard dealership fee. Overall I was quite pleased with the experience and will definitely go back when I’m in the market for another vehicle.
-
September 2023 by Clark Eason
My wife and I both bought vehicles (used and new) from sales manager Oliver. He was hands down the best experience we’ve had while at a car dealership and genuinely treated us like family. Would recommend to anyone!
-
September 2023 by Stephanie Ehlen
Cannot recommend this dealership enough! We purchased a new VW Atlas last week. It was a pleasant experience from the moment we drove on the lot. We were greeted immediately by our sales professional, Eddie Davis. He was patient and knowledgeable as we narrowed down the perfect vehicle for us. It was not a high pressure sales environment where you feel like you can’t escape, which I appreciate. But we had done our homework and came prepared to buy. Eddie stayed late to make sure every detail was taken care of. I am so in love with this vehicle! I find excuses to go to the store just so I can drive it. If you are in the market for a new vehicle and VW is on your list, definitely go see VW of St Augustine and ask for Eddie!
-
September 2023 by Faith H
Our salesmen Anthony was very quick and informative with the whole process! The finance manager, David and his dog Dig were very efficient and competent!! I got to pet the most friendly sweet dog while I signed my paperwork which was AWESOME. Overall a very awesome experience I recommend this dealership.
-
July 2023 by Paige Whittier
Honestly, waited four days to get my car. I had asked about the tires, guy said ya no problem will replace them. Got the car the tire sensor went off the next day. Ran it up to Firestone they said the tire was low but they could not place the tire back in my car because it was 5 years old and that I need to replace both tires in the back. The car salesman changed his tune when I called check in why the tire wasn’t replaced. He said I need to talk to service department. The guy was extremely rude, and said they would let a car out with old tires. Care salesman text me asked to stop in. The service worker showed me how to read the tires. The tire was a 2018. 5 years old. They said they will look into it. They called and said it needed a patch. Which is strange because at Firestone they just told me it needed air but should be replaced. Safety is not a concern for anyone who works at the building. I paid $40 for a patch to honestly never have to deal with them again. I will buy tires from places who put safety first.
-
July 2023 by Andy Dykstra
We just had an excellent experience at VW St. Augustine. Our salesman, Jonny, was super helpful and got us through the test drive and entire process efficiently and effectively. The finance and management team of Dave and Wade were also great, and made our experience excellent. I would definitely go back next time we are looking for a car. Thanks to everyone for a great buying experience!