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February 2024 by Victoria Brown
t clearly states on Google the store is closed on Tuesday and Wednesday. The store is not privately owned it is corporately owned. My husband and I have NEVER had a bad experience here with the current manager. Yes the outside is being renovated as well as the inside but Richard’s always sure to accommodate in any way he can.Last time we had a local move it fell on Wednesday and he was able to make it easy and stress free despite them being closed he answered his personal phone to answer our questions.This will remain my go to location in the palencia area.
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February 2024 by William Lucas
Absolutely the worst uhaul pickup I've ever experienced. This location confirmed my reservation with me 24 hours ago, a reservation that I created over a month in advance. Just to arrive without any notice that the location is randomly closed on a Wednesday. I have no access to any of the equipment I reserved and have to travel across town to a separate location to get my truck. This is beyond irresponsible. Save yourself the trouble. Do not rent from this location. Choose any other location.
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January 2024 by Bruce Flickinger
Stopped twice on a day you would expect the business to be open and find it is closed. Learn later online the business us not open on Tuesdays and Wednesdays. No signs at the business indicating when business is open or closed. Poor communication with the public intending to do business with the company. Very unprofessional. Say they are the Palencia U Haul but seem not well prepared to cater to Palencia residences like me. Will take my business mow to the U Haul store in Mandarin Jacksonville which us professio ally run and people care for their customers. Will let my neighbors in Palencia know about this poorly run local business and suggest they take their patronage elsewhere. And no one to a swear the phone and no voice message giving store hours.
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November 2023 by Kyle Mcweeny
Rich is great to work with. Equipment (car hauler) was in great condition. 5 stars, will return for future business.
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November 2023 by Daisy Nails & Lash
The guy working here by himself! He’s amazing guy!
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July 2023 by Krista Cook
Doug was extremely helpful! I could not find my ball hitch. He helped me resolve my dementia with a quick and knowledgeable solution. I was able to purchase what I needed from Ace.He made sure I was secure and road ready when I picked up the Uhaul. And gave me clear instructions about drop off. Highly recommend!!
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May 2023 by Marcus Christiansen
Another great U-Haul place
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May 2023 by Katie Powell
Always great service and friendly team!
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February 2023 by Charles Boicey
Exceptional service, friendly staff, my new to go for equpment rentals.
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January 2023 by KK Wray
Douglas was super friendly and helpful. After arriving to pick up our trailer we realized that we needed the next size up. Lucky for us he had one and was very kind to make the change. Would use this location again if needed!!
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October 2022 by Frank Nikki
I cannot say enough awesome things about Douglas. I’ve had the pleasure of working with him twice. On the first time, I needed to ensure my U-Haul was ready and I was having phone connection/wifi issues. Douglas went out of his way to ensure I was set up and ready to go. I had a great move. The second time I worked with him was literally when my phone stopped working and he helped me print directions and get where I needed to be; even went as far as to help me call my phone provider. Doug is an asset to UHaul and I appreciate everything.
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November 2018 by Laura Johnson
While planning a last minute, stressful move, we received amazing customer service from Michael at U-Haul that made things just a little less stressful. I originally booked a truck and tow transport online the night before at a different U-Haul location, but when I called to confirm in the morning before picking it up, learned the truck wasn't available. That store owner was also wonderful and called Michael, the St Johns County U-Haul Regional Manager, to arrange our rental at his location. Not 30 minutes later, we arrived and he had the truck and trailer completely ready to go. All we had to do was sign the paperwork and pull out of the driveway! Also, Michael was genuinely excited for us and congratulated me on my new job and out of state move. In addition to that excellent customer support, the U-Haul rental equipment is in great shape and treating us well on our drive. I highly recommend using them for short or long moves.
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February 2018 by Jay Handline
No longer there
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December 2014 by Shane K
After being told that my reserved vehicle was not in stock and that no reservations had been made in my name, I had to choose a larger vehicle. The price therefor went up. I verified that bringing it back the next day (within 24 hours) was fine. When we brought the truck back (about 23 hours later) they told me I had it for two days and had to pay the fee for an additional day! I called uhaul corporate and they made it right but this location was a very bad experience. I DO NOT recommend using them for moving as the stress from moving is compounded by their service.
