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“I had signed up with a promotional rate. I got a notification that the promotional rate was over and I would be going to the full rate. I went into the St. Augustine store and Efrain Lopez (Assistant Store Manager) sent an email asking to keep the old rate. A few hours later he called to let me know that his request had been approved. This is what outstanding customer service looks like. Thanks Efrain.
I would highly recommend ExtraSpace Storage to my friends and family.”
9AM - 6PM
4524 US-1, St. Augustine
Truck Rentals
“Super late review but I need to write it. On September 5, 2025 I was scheduled to get a Budget Truck to move. However, that rental fell through. I had to scramble to find a new moving truck. I rented a U-Haul truck and American Storage was the pickup location. Upon looking the time I realized that I would not make it before they closed. I called and Gary answered and I explained my situation. He stated for me to just call when I arrived. Gary held true to his word and answered and help me get the truck. He made the process very quick and easy. He was extremely kind through the entire checkout process. The customer service I received was amazing. Thank you Gary for helping make my move stay on time.”
“This center has great customer service. The staff is friendly and knowledgeable. Jared, the manager is especially helpful and always available to assist when needed. I highly recommend this center to anyone looking for prompt, friendly, and efficient service.”
“The Devon manager was very prompt in leasing the truck to me when I arrived. She gave me a fairly new very nice 15 ft. It was the best for a journey with gusty winds and rain. The truck drove well and had good wiper blades and washer fluid. The milage was charged correctly on return. Thank you!”
“Awesome customer service at this location. Bailey was very patient with all my questions and helped me make the best decisions regarding our move. Definitely went over and above to make sure we got exactly what we needed. Very grateful. Thanks Bailey!”
“I must of called 4 times to change my pick up date and they always took care of me. A+ for customer service. It was very easy and customer friendly using the App.”
“Highly recommended. Rented 6x12 open trailer for last minute quick local move. Very helpful and convenient. Definitely will use again next time the need arises. Fair, polite, and considerate business.”
“Changing Mirrors Solar appreciates the awesome service provided by the professionals William, John, and Austin. I am expressed with their selection of protection arsenal in their store. I will be referring others and continue to do business again.”
“Checked out a trailer for a couple of days. No issues. Worker corrected a break light fuse and made sure the connections were all correct. Good place to rent from.”
“My experience was wonderful and a very easy process, this was a last min thing for me finding a cheaper uhaul, the owners was super nice and sufficient, prices are cheap compared to other uhaul places, I highly recommend renting their uhaul !!!”
“This was a " BETTER EXPERIENCE IN HOW I GOT TREATED & THEIR KNOWLEDGE " in how to TREAT A CUSTOMER.. Much BETTER Location then I used on St. Augustine Beachside Location last time. ? Thanks.”
“Polite and knowledgeable associate in the store, van was clean, overall good experience. However, hidden fees such as the ‘required’ $11 coverage on the van should be clearly explained either in store /before/ getting the vehicle OR online when making the reservation. I selected no coverage, immediately reimburse u-haul when making my reservation online. It wasn’t until I was in the middle of my short in town move that I saw the $11 charge on my paper. It wasn’t explained beforehand that it was required therefore time was wasted trying to figure that out. I’m sure others would prefer this to be clearly stated as well, nobody likes surprises on a bill or hidden fees/charges whether is be $11 or $100. Principle is the same. I will rent from this location again should we need services in St Augustine.”
“I picked up truck in SC and drove it to FL. The truck was in great shape, and drove well. I was unable to unload the truck for over a week. I called Penske and told them I was being delayed in moving into my Condo, and they kept on giving me an extension, and they didn’t charge a fortune. Thank you Penske.”
“Sir
Mr Kahok
You do not know me but I am a Budget rental customer who had the good fortune to meet your son Jimmy this morning
My rental vehicle failed me when it suddenly disconnected from car play and refused to recognise my iPhone. This left me without gps. Jimmy attempted to reset it but when he was unable to do so, he proposed a vehicle exchange.
This is the SIXTH vehicle I have had since taking the rental at Nashville Airport and I have been dogged with problems that I am trying to address with Customer Service. So far they have been a great disappointment to me.
But I am writing to you to congratulate you on raising a fine son in Jimmy who was respectful, helpful and polite with me from the start. He did everything he could to help me and understand my problem and disappointment without any drama.
He is a great credit to you sir and you should be very proud of him. He has helped restore my faith in human nature. I'm sure it was not an act on his part: Jimmy cane across a fine, balanced, mature person who is good at his job and respectful of others. These are rare qualities today.
Good luck with your business sir and please thank Jimmy again from me when he comes home tonight
Have a good day
Frazer Price”
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“We love the convenience of our self storage unit. Heidi did an excellent job on transferring us into a smaller unit close to our current unit for easy movability. Customer service was exceptional. Thank you, Heidi and Compass Self Storage.”