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February 2024 by Ariel
They are very sweet with my baby. Unfortunately I was very late due to traffic / train and I apologized as I walked in. the front desk lady was very nice and said it is ok but then someone else came out and she just treated me very poorly and went on to scold me about being late right there in front of everyone. Not the right way to treat anyone. Not the way to talk to another adult. Not the words to use when this is my first time being late.Now All they had to do was as give my dog some medicine and that was it less than a minute. Ironic. It took her longer to scold me.
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February 2024 by Ashley Kennell
I can’t say enough great things about this place. The facility is beautiful and the doctors are amazing. We’ve see Dr Young before (he’s awesome) and this morning we met with Dr Sarah Franz. She is kind, caring and put me at ease. I’m thankful that my dog is under her care. Thanks so much, Sarah!
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February 2024 by Christina Phillips
I cannot express how grateful I am for this place!! My mom called Jenna who said to bring my boy Cooper there asap as we were leaving the night time emergency vet and that I would be in good hands. GREAT HANDS we were in! Dr. Young and the entire staff went over and beyond to save my Coopers life and I am forever thankful!! I’ve found our new vet and will never look back. Jenna, Dr. Young, my 2 vet techs (I’m sorry I don’t recall their names), and every person who helped me and Cooper went OVER AND BEYOND!! Im so thankful and cannot recommend this vet enough!!!
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November 2023 by Deniz Sivar
i m so happy found this place! amazing staff and doctor!! MR Jacob was amazing with my dogs dental surgery! he really cares and loves what his doing , you can really tell the difference! i will highly highly recommend this place ! ask for Dr jacob vencil ! he is the greatest
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September 2023 by Gisela Elkins
Time flies..we have been taking our doggies to the Palencia Pet Clinic for 5 years now. Our two dogs are loved and well taken care off. We are thankful for the excellent and professional care they receive.Reception ladies are very loving and helpful. The technicians are so helpful and caring and support the well educated veterinarians.We love the spacious and clean new location they have moved too.We are very happy that our doggies are being loved there.
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September 2023 by Ashley Nelson
I was very pleased!8/29/23 The whole staff was compassionate and professional. I highly recommend bringing your furry friend to Palencia Pet Clinic. The puppy pack we received had all kinds of coupons and Information taylored to fit Ham Bones needs. He received everything he needed to have a great start at life. I'm so greatfull for this local clinic! I'd like to say thank you to everyone at Palencia Pet Clinic.
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September 2023 by Luisa Mantini
Switched practices when our vet came to work here. We followed Dr. Young because he is open to alternative therapies as well as standard practices. He is great with our dogs and always responsive to our questions. Facility is brand new and sparkling and staff is always happy to see us. Great place !
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August 2023 by Vinny Caravello
Staff is very friendly, but this place has seemed money hungry the last few times we have taken our dog here. We had a visit a few months back where they wanted to do blood work for our dog due to her weight loss. Just to be told at a later date over the phone that the blood work wasn’t needed because after they decided to review her previous vet records (after the fact) it was noticed that her weight was normal and within her weight ranges. So that was a few hundred dollars down the drain. We decided to give them the benefit of the doubt on our next visit. They took our girl back and all they did was take her weight and told us based off her blood work 3 months ago that she was ok and basically sent us on our way. No new course of action or medication was discussed to help our dog out. As the previous medication given was no longer working. 10 mins in and out visit and $60 more dollars down the drain.We took our dog to our original vet in Jacksonville for a 2nd opinion the same day. They weighed her, took her temp, felt her back to see if she was in pain (back pain is noted in all of her previous vet records that Palencia pet clinic had and was discussed about), and discussed in detail what seems to be wrong with her along with a new plan to move forward to assist her in feeling better. This vet also advised that she most likely to have a minor case of arthritis due to her age and advised us when to follow up to see if the medication provided is helping with her pain management and anxiety. If it is not, he is going to look further to plan a new direction.Overall, I feel like Palencia Pet Clinic does not take the steps needed to really look into all options of what could be going on with your pet. Moral of the story is we won’t be returning. If management has any questions they can call the number on file for Dani the Great Dane
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July 2023 by Janet Pollock
I was in a panic to find a new Vet when I learned mine had closed and not told anyone!! I called Palencia and immediately was given an appointment AND a free office visit for being a new patient. They were amazing!! Very friendly, professional, and so caring about my Golden and everything was done right in the room with us. Very happy and pleased to have found them!!!
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July 2023 by Cheryl Alderson
Our dog Lucy recently had to be seen by the Palencia Pet Clinic for a swollen lip. We were concerned that she had been bitten by a snake but thankfully she only had an allergic reaction to a plant she had come in contact with. The Vet made a prompt diagnosis and treated her appropriately. The Vet also contacted us to see how she was coming along and we were happy to report she is doing great. The Clinic is immaculate and the Veterinarians and support team are all very professional and kind. I'm grateful that we have such wonderful pet care in close proximity to our home.
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June 2023 by M.S. Smith
First time visiting Palencia Pet Clinic. I was extremely impressed. Dr. Logan was very thorough and never rushed us through the exam. We rescued our precious dog in October. She’s very fearful and the tech and Dr. were wonderful. Extremely clean clinic. I highly recommend.
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June 2023 by Marlene Zullig
My dog visited Palencia Pet Clinic for the first time. We were impressed with the spa-like atmosphere and cleanliness of the facility. The staff was friendly and welcoming, and my dog quickly warmed up to them. It was a great first visit.
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April 2023 by Angel O'Malley
I highly recommend this facility. It is bot only a beautiful facility but also very well run and reasonably priced for its services. My husband and I were visiting the area on vacation and our senior dachshund experienced some bad back pain which was expertly diagnosed and then given us a treat plan with a recommendation to follow up with our regular vet. It isn’t easy getting old for any of us, and we are learning how to navigate this with an older dog. Thank you all for your professionalism and compassion towards our situation.
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April 2023 by Keith G
These good people, from front desk to Dr. Are absolutely the best! The caring, the ease and comfort are provided by one and all from routine care to emergencies! Thank you all on behalf of Eva’s parents!
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February 2023 by Amelia Varnes
Dr Young is amazing! He was fear free and gentle with my cats, didn't bring them to a separate room for vaccines, suggested treatment options that were in the best interest of my cats, and educated as he went. Office was clean and everyone there was friendly. Very happy with our new vet.