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June 2023 by Google user
I had an amazing experience with On Time! I found myself in a bit of a pickle earlier this year.. On Time came to my rescue. They went into my home for me, packed up what needed packing, moved everything into a storage unit, and even drove my car into their storage facility to keep safe for me. I am so deeply thankful for their help during a tough time. To my surprise, upon pickup, not only were they very friendly and kind, but everything was pulled up front ready for my pickup. They had movers to load everything into my trailer, and everything was packed so beautifully!! Everything they moved had been wrapped in thick moving blankets with tape around them. As I’m unpacking I’m noticing a small sticker with my specific info on each item - ensuring I received all of my things. Very very impressed with their attention to detail. I would highly recommend On Time for moving and/or storage, as I had a great experience with both services. Thank you!!
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May 2023 by Jessica Amendola
I had an amazing experience with On Time!I found myself in a bit of a pickle earlier this year.. On Time came to my rescue. They went into my home for me, packed up what needed packing, moved everything into a storage unit, and even drove my car into their storage facility to keep safe for me.I am so deeply thankful for their help during a tough time.To my surprise, upon pickup, not only were they very friendly and kind, but everything was pulled up front ready for my pickup. They had movers to load everything into my trailer, and everything was packed so beautifully!!Everything they moved had been wrapped in thick moving blankets with tape around them. As I’m unpacking I’m noticing a small sticker with my specific info on each item - ensuring I received all of my things. Very very impressed with their attention to detail.I would highly recommend On Time for moving and/or storage, as I had a great experience with both services.Thank you!!
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April 2023 by David Krivit
Great job start to finish on three lots; Anastasia-NYC, Cali and Cape Cod. All arrived fine, good communication from quote through packing and thanks for giving us so many boxes, paper etc to get it all ready.
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January 2023 by Devin Rahn
WATCH OUT!Hired these guys to handle a move from the Northeast to Florida. Moving date changed a couple times, which wasn’t a big deal, and was something I was warned about in advance.When the truck arrived, the movers advised me that they were going to need to charge me for a transfer because they couldn’t get the rig all the way into the apartment complex (despite the fact I’ve seen dozens of similar sized vehicles move other folks in and out). This is after I signed a contract for a flat rate move, mind you. I was put on the phone with a member of their team to explain this scenario. This was never brought up in advance, despite my providing the destination to them and explaining it was an apartment complex.I was asked to pay the drivers in cash $500 to complete the move. Unbelievably sketchy. Be warned.
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January 2023 by Geri Prezkuta
The whole team were fantastic, Oscar, Rakim & Ricky, showed up early & took care of all of our furniture! Jennifer at the office was very easy to communicate with also, as we had to change the day a few times! Thank you all! Would definitely recommend…
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January 2023 by monica gorlick
My husband and I interviewed a couple of moving companies and chose On Time Moving & Storage because of their professionalism, knowledge, storage facility and their customer service is phenomenal! We mainly dealt with Jen & Leda to work out details of our move which was interstate from FL to NY & our furnishings needed to be stored for three months. The charges for storage and the move were reasonable. We had to have most of our furnishings packed and the person responsible for the staff packers was Heather and she is a take charge individual that was not only supervising the packing staff, but she packed as well and got everything organized and was very efficient. The individuals that picked up the over 400 boxes & cartons packed their truck with respect for our items and handled everything with great care, the same way the Packers handled our personal items. Our furnishings were delivered on the date & time scheduled without incident. The three young gentleman that delivered our items did not rush and were professional the entire time they spent at our new home. All the people we worked with from the home office to the staff were kind, professional, knowledgeable and very patient. I highly recommend On Time Moving & Storage in St. Augustine for your move whether it be local or long distance. I want to thank Leda & Jen for their knowledge and helping us decide what we needed to do to make the move flow without incident and with great ease and no worries.
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November 2022 by Brenna Obrien
I am writing to you to express my appreciation for the Excellent Customer Service which I received from On Time Moving Company. I have used them twice, and they were incredible both times. The stand is always warm, accommodating and helpful to me.From my experience, Leda is an exceptional employee who deserves to be acknowledged for her hard work, compassion, leadership and dedication to her job. She is caring, attentive and goes above and behind to make sure we are satisfied with our experience. I truly believe Leda is an asset to On Time Moving Company.In addition, On Time Moving Company was committed since Day 1 to making sure I was taken care of. The employees were very insightful, kind, non judgmental, trustworthy, very hard working and had some of the best attitudes of anyone I have ever seen.Due to my positive experiences, I will be passing the word along to my family and friends to start banking using On Time Moving and Company if they need to move in or out of state.Needless to say, I am pleased to have had the pleasure of discovering that On Time Moving and Company has not lost their sight in Customer Care unlike so many other places. Not just in terms of doing excellent work, but with great people skills, attitudes, kindness and helpfulness.Again, I would particularly like to thank Leda and the entire team. Please keep up the good work, the positive attitude, and the superior customer service.Sincerely,Brenna OBrien
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November 2022 by Brenna O
I am writing to you to express my appreciation for the Excellent Customer Service which I received from On Time Moving Company. I have used them twice, and they were incredible both times. The stand is always warm, accommodating and helpful to me. From my experience, Leda is an exceptional employee who deserves to be acknowledged for her hard work, compassion, leadership and dedication to her job. She is caring, attentive and goes above and behind to make sure we are satisfied with our experience. I truly believe Leda is an asset to On Time Moving Company. In addition, On Time Moving Company was committed since Day 1 to making sure I was taken care of. The employees were very insightful, kind, non judgmental, trustworthy, very hard working and had some of the best attitudes of anyone I have ever seen. Due to my positive experiences, I will be passing the word along to my family and friends to start banking using On Time Moving and Company if they need to move in or out of state. Needless to say, I am pleased to have had the pleasure of discovering that On Time Moving and Company has not lost their sight in Customer Care unlike so many other places. Not just in terms of doing excellent work, but with great people skills, attitudes, kindness and helpfulness. Again, I would particularly like to thank Leda and the entire team. Please keep up the good work, the positive attitude, and the superior customer service. Sincerely, Brenna ******
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November 2022 by Brenna O
I am writing to you to express my appreciation for the Excellent Customer Service which I received from On Time Moving Company. I have used them twice, and they were incredible both times. The stand is always warm, accommodating and helpful to me.From my experience, Leda is an exceptional employee who deserves to be acknowledged for her hard work, compassion, leadership and dedication to her job. She is caring, attentive and goes above and behind to make sure we are satisfied with our experience. I truly believe Leda is an asset to On Time Moving Company.In addition, On Time Moving Company was committed since Day 1 to making sure I was taken care of. The employees were very insightful, kind, non judgmental, trustworthy, very hard working and had some of the best attitudes of anyone I have ever seen.Due to my positive experiences, I will be passing the word along to my family and friends to start banking using On Time Moving and Company if they need to move in or out of state.Needless to say, I am pleased to have had the pleasure of discovering that On Time Moving and Company has not lost their sight in Customer Care unlike so many other places. Not just in terms of doing excellent work, but with great people skills, attitudes, kindness and helpfulness.Again, I would particularly like to thank Leda and the entire team. Please keep up the good work, the positive attitude, and the superior customer service.Sincerely,Brenna ******
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February 2022 by Candice D
This company is very professional! ***** organized my move and the guys that helped him were wonderful. They were respectful of my things and very pleasant. They showed up on time to move me and to meet at storage. I highly recommend this business!
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February 2022 by Candice D
This company is very professional! ***** organized my move and the guys that helped him were wonderful. They were respectful of my things and very pleasant. They showed up on time to move me and to meet at storage. I highly recommend this business!
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February 2022 by Tim Navar
I just wanted to say thanks to Leda and all the people at On Time Moving. It was me first long distance move and i was worried to death. I had closing issues on my new house and they took care of me. After 2 last minute cancelations and Moving dates they were always so nice. They were perfect the whole way. I will never use any move but them. THANKS
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February 2022 by Tina Raby
Hired this company to move my mom and dad from Florida to Missouri. My husband and I are prior military so we know how the moving process is suppose to be, THIS WAS NOT IT!! The workers were very unprofessional. They walked around with their shirts off and using a lot of profanity. All of my mothers prescription pain medication was stolen. As well as her wedding rings and other various jewelry. We filed a police report but I am sure we will never recover any of the items. On the receiving end we noticed that my dad's antique wooden post hole diggers are not here. As we have been opening boxes we are finding that items from all different rooms were placed in one box. So we are having a very hard time finding specific items such as, remotes, cables, wires and accessories to electronic equipment. Several boxes had only one or two items in them and lots of paper, which appears to have been packed that way to claim more boxes than necessary were used. The company took $2000 off the quote for stolen medication and jewelry which obviously doesn't cover the cost of stolen items.Don't use this company if you value your valuables.
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February 2022 by Kyara H
Great company! Ricky and Timothy were my movers and they were amazing. They were on time, efficient, organized, and focused. Leda coordinated the entire process and I'm so thankful for the way she made everything go smoothly. Definitely recommend this company so far!
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January 2022 by Joanne G
Excellent Service and Experience!This was my first time using a moving company and I could not have chosen a better company to assist me with my move from ** to PA. **** was a pleasure to work with and was super helpful, kind and sweet! ***** was in charge of the move itself and he and his helpers did a fantastic job! Thank you all so much!!! I couldn't have made it "home" without you and your expertise in handling my belongings with the utmost care and the expedited time to retrieve my belongings within just a few days!! Great job, guys!!
