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September 2023 by Michael Lee
My wife and I are on vacation, and used this as an occasion to replace my worn work shoes. Will greeted us and was very attentive: Julie was extremely knowledgeable about the distinctions between various New Balance shoes. She observed my gait, how my existing shoes had worn, and made recommendations accordingly. An added bonus: my wife found shoes on clearance that were much more comfortable than what she was wearing, and bought them, too!
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September 2023 by Sandra Bergeron
Purchased a pair of shoes. Missed the former perks that if you bought a pair you could get a second pair for half price. Blame it on the economy.
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July 2023 by Leslie Gray
Omg! Mitch and April are absolutely amazing! What sweethearts! Stop by on my way into Daytona Beach and they treated me as if they have known me for years. Very courteous, knowledgeable m, professional and down to earth loved cracking jokes!!! I highly recommend this New Balance Store even if you’re not on the market for shoes and clothing please stop by and let them put a smile on your face and a laugh in your belly. Thank you Mitch and April!
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May 2023 by Deborah Johnson
Had to make a return staff was polite and helpful Love the 880's
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May 2023 by Al Whiterose
The kid shoes went bad after two weeks. We gave another chance for exchange same product hoping the new pair are better after paying $40 more They rubber came off after 3 weeks. They refused to accept return accused kid to play bad. They don’t stand their product. Requested written refusal to use consumer insurance. They refused. Asked manager contact and email cashier said it is personal info they don’t give. Manage in charge cant give written rejection. Unhappy with experience. My child loves lace free option. Hope other companies use this style so I dont need new balance
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April 2023 by Work S.
Poor product bad attitude The kid shoes went bad after two weeks. We gave another chance for exchange same product hoping the new pair are better after paying $40 more They rubber came off after 3 weeks. They refused to accept return accused kid to play bad. They don't stand their product. Requested written refusal to use consumer insurance. They refused. Asked manager contact and email cashier said it is personal info they don't give. Manage in charge cant give written rejection. Unhappy with experience. My child loves lace free option. Hope other companies use this style so I dont need new balance
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March 2023 by Kenneth Cottone
Great value and good selection
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January 2023 by Nichola Williams
They have a variety of shoes. The store had an additional 40% off today. The employees are friendly and ready to assist. I was looking for the 990 or 1540 series. I was told that I would have to order online. I was given the opportunity to order through the store and have the shoes sent to my home.
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November 2022 by Tanner J.
I was in the New Balance St Augustine location on 11/25 for my annual black Friday shopping. I asked this associate named April for help with finding a running shoe. She told me to go look. I laughed to myself because I never experienced such a nasty individual. I proceeded to look around and try on some shoes. I saw April walk by with another employee and they were talking badly about a customer that just left their store. I interrupted them with a question about the shoes I was trying on. Before I could finish my sentence, April looks at me and says can't you see I'm talking right now. I put my shoes back on and went to another shoe store. I will not be coming back to this location ever again. She should not work in customer service at all. What A Miserable Woman. You would think someone in their late 40s or early fifties would know how to treat someone.
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November 2022 by David Looney
Since New Balance came along, my feet have felt SO much better and this store offers so many styles and sizes, It is easy to get what I want/need without any problems.
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November 2022 by Jose G.
40% off the entire store including CLEARANCE! SALE is good til November 23, 2022 at the Saint Augustine Factory Store! Great opportunity to grab some early holiday gifts at low prices! Pleased to have joined the email list to receive special information on all ongoing and upcoming sales. New Balance has become my most favorite and comfortable sneaker. Staff and management are super friendly, knowledgeable of all the merchandise and professional. I Love being a Sneakerhead and visiting this store!
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October 2022 by mike skinner
Manager Steve gave professional service and assistance in providing me with a hard to find shoe. Many styles and sizes available.
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October 2022 by Rob Morrison
Attentive, courteous and helpful staff. Store was very busy and everyone seemed to be getting the help they needed.
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October 2022 by Kerry Barbee
Adail was super helpful and knowledgeable. The staff was friendly. Overall great experience.
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October 2022 by funny bunny pro22
Not a very good selection after driving 45 min to them
