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September 2024 by Roger & Patrica Ness
I do not typically leave reviews like this however I feel it is warranted. I visited this location last Friday morning with my family, we went in the store in search of a gift. I’m going to preface this with the fact that I do not shop at MK for myself and am not familiar with their products. There were two associates along with one or two other customers.
First thing I noticed is we were not greeted when we came in. I wanted to give them the benefit as they were talking to each other when we came in.
We continued browsing and we were very impressed by the sale they were having. At one point all three of us walked right past both of the staff. Still no greeting, no how are you, no how can I help you. They carried on in their conversation talking about their personal business as they unboxed merchandise.
At this point I have decided that no matter how good the sale is I’m likely not buying anything solely because of the lack of customer service. We shopped the entire store in about 10 minutes and walked out without them uttering a single word to us.
We did however shop with two of their neighboring competitors at Coach and Kate Spade where we were greeted and treated with the utmost in customer service, we immediately were made aware of sales and the staff were available as they did their other tasks. We purchased the gifts we were looking for at Coach. I do hope MK made the sales day but they did not with our money.
I have worked in luxury retail and in a competitive retail market a company could loose sales over many uncontrollable things but should not loose a single opportunity due to poor service. I hope they do better in figuring out how to turn visitors into customers. Next time it could be someone who would or could spend way more than me who walks out.
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August 2024 by Eduardo mendoza
Good brands in footwear and clothing at incredible prices
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August 2024 by Danielle Cooper
Great service! I got help from Sarah and Erica today and I was able to make an order for a beautiful dress and my mother and I bought a couple of bags. Def shopping here again!
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July 2024 by Ann Coleman
I enjoyed shopping at this store and found many items on sale!
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April 2024 by Jimmy Wessel
We had a very small issue with a product we bought and didn't catch it until we were 2+ hours away and back home. I called and got Erica who quickly helped me through it and even handled the shipping to save us a trip. The store wasn't even open yet and she answered and resolved it quickly and professionally.
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April 2024 by Theresa Edwards
Great customer service!!!
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February 2024 by Rachel
Good selection, but there was one salesperson who followed my fiancé around constantly, acting as if we were there to steal. We were minding our own business just looking around. I’m going to guess it’s because I was dressed in a Walmart hoodie and jeans since we had an outdoor activity planned later that day. My fiancé was going to make a purchase, but I refuse to give business to a place that treats their customers this way.P.S. it’s Michael Kors, not Louis Vuitton, relax ?
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December 2023 by Adam Chapman
Good deals
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November 2023 by Far Dizi
Terrible customer serviceBad attitude and !When opened the package noticed a 12” cutBrought it to exchange, but no go .Not going back. Don’t patronize that business.Went next door to coach and bought a beautiful bag .
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November 2023 by michael wesselman
Super Service and prizes
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June 2023 by Farqua Carter
Very good customer service friendly staff and helpful with all my needs best hands down will definitely come back
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May 2023 by Sha'ron
Exchanged a birthday gift. Good customer service. Thank you!
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February 2023 by Joi Frame
went into the Michael Kors right off I-95 in St Augustine and had a great experience there, very good customer service, Erica and Caydence were a huge help with helping me pick out a Valentine’s Day gift as well! So thank you guys, keep it up!
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February 2023 by Merlita Jones
Not friendly atmosphere. Never even welcomed any customers. Five employee was on the phone the whole time. No one at the register and two people in the back laughing.
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November 2022 by Mama Morgan
Great service. Got some great prices on a few beautiful purses.
