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March 2024 by Jason Leggett
Jacob Lopez great customer-focus, five star service
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March 2024 by Michael White
Jim was great! Me and my soon to be fiancé found exactly what she was looking for with his help. He was able to answer all my questions and make our trip to Kay jewelers very pleasant! I would give him 10 stars if it was an option!
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February 2024 by Andres Moscoso
I had an issue ordering a ring online. Unfortunately, the ring did not match the description that was online. Customer service via text and on the phone was limited and not very helpful. I arrived at the store, and Jim helped me and he was phenomenal. He was able to help me sort everything out, put eyes on the piece of jewelry that I Bought, and it was exactly what I wanted. He was able to walk me through everything as well as sending the ring out and getting it sized. He definitely made the difference in my shopping experience with this ring.
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February 2024 by James Rodriguez
Jim was the salesman at the St Augustine outlet Kay Jewelers store. He helped locate a piece for my wife I had last seen at the store in November. He was patient with me as we scrolled through phone numbers and names on his computer. Finally the piece was located. It is a gift for my wife on our 50th anniversary. I commend him for his help. Thank you Jim.
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December 2023 by Indo Denise
Josh and Sarah been there from the start, making this process more manageable.
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October 2023 by Kellie Layer
Jim was incredibly helpful and patient while we browsed for the perfect style. Thank you!!!!
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October 2023 by Heather Richardson
The ladies went above and beyond to help me find the perfect ring!
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October 2023 by Jeff Hock
Kay's is already a great business and the ladies that work here are amazing. Louise helped me find the perfect ring for my upcoming anniversary. There were no hard sales and she helped get my ring shipped in and made sure it was exactly what I was looking for. Her manager was also very helpful and accomodating. Thanks for all you do and the great customer service! I will definitely be back.
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October 2023 by Raymond Wilson
Jacob from Kay helped me get my wife the perfect anniversary band to match her wedding set
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July 2023 by Shiquon Collier
Sarah was amazing and went above and beyond to ensure that I got the band to match with my ring. I was told by multiple stores that they no longer carried the piece in the company. However, I called and she searched and found it! No only did she find it but she called and had it shipped to her store were I picked it up. I am so grateful for all of her help!
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July 2023 by Rebecca DiMichele
This is my main store. I got my ring resized and they thinned out the band so much, a little uneven in places. One of the diamonds is a little recessed as well. But, the store itself is really nice. Sometimes the staff seems a little pretentious but they end up being helpful. I’ll be back for inspections and cleanings.
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May 2023 by Darena Bah
Jim helped so much with my watch. He is great. I am very thankful for his great help. So friendly and kind. Thanks again Jim!!!!
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December 2022 by koZZ521
Jim was an absolute pleasure to deal with. Thank you!
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April 2022 by Natasha Lamens -MDH-
I went in to get my batteries changed in my watches. Their customer service was great and they were very polite. Highly recommend!
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January 2022 by Edward Redman
Nice staff. Good selections