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January 2024 by Lori Widmann
My ring is beautiful! The quality is outstanding and the design unique. I would recommend anyone wanting a unique piece of jewelry to your collection to go here. The customer service was excellent.
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January 2024 by FrancoKristin Gomez
Anthony walked us through their amazing selection and history of the store. We chose our piece after some time and his patience made our choice even more enjoyable.Thank you again!
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January 2024 by Ashley Waters
Went inside the store browsing and searching for a few new pieces. We only had a short window to shop, being on vacation and having dinner reservations, they got us in and out very quickly. Definitely Came out happy with our purchase. We are looking forward to purchasing more pieces in the future.
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January 2024 by Kat Felix
I’d like to say that I have been following Frank Reubel’s designs for years—all over in high end women’s magazines, Pinterest and other sites that advertise fine jewelry design. I’m very particular about jewelry and I appreciate the artistry of designing jewelry versus cookie cutter pieces that stem from franchise jewelry stores. Now—I do not come from wealth but that doesn’t mean I can’t have an eye for quality and passion in individual pieces. On the weekend of our 7th anniversary, my husband and I walked into one of Frank’s stores off of King St, St Augustine but merely to allow me to appreciate the pieces in the glass windows as like a fine art show. A nice ending to a special night. What I didn’t expect was to have a story to tell and a picture that lasts forever. As we were looking the gentleman across the case offered to show me a piece. It was a design I had been searching out for over a few years but never committed to any one piece. We began to chat and have conversation about the piece and then it came to my awareness that the person showing us the piece was none other than the designer himself, Frank. I was mesmerized. I felt so honored to be speaking to the very man himself and we couldn’t walk away from that counter without owning that piece. Now this story isn’t about just the purchase but it was about the encounter with the famous artist himself. I think he’s famous. He was flattered but I was honored because he was so genuine-him and his son were so generous, down to earth-real and raw just like the beautiful pieces. The son was a fine gentleman with great integrity, passion and pride to work alongside his dad. His dad, famous designer sold us a most memorable piece on our 7th wedding anniversary and it will never be forgotten. The Reubel men have honor, class, talent but most of all so genuine we had conversations for a good 45 minutes as if we were old friends. We shared pieces of stories about why we love jewelry so much and it will be forever ingrained in the special piece I know own. Frank signed my jewelry box that night and evens allowed me to take a photo with him and his son. SPECIAL! We WILL go back to Frank Reubel’s store…because I hope to meet the man himself again one day…..
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December 2023 by Bonnie Daiello
We had a beautiful experience! The young woman who helped us was very knowledgeable and delightful. I am very sorry that I’m blanking on her name but I would not hesitate to seek her on another purchase in the future! She was excellent and I LOVE my ring!
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December 2023 by Lynn Feltner
Kate has been exceptional to work with! She followed through on her promises and I’m so grateful for her knowledge and expertise. If you’re looking for something special, just let her know and she will make it happen! She’s a true asset to Frank Reubel!
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December 2023 by Jackson Barlocker
Frank Reubel’s selection of engagement rings is phenomenal. We visited ~20 jewelry stores prior and couldn’t narrow down something we wanted. From the outside window, the intricate artful designs led us in. Once inside we met Davin.Davin was the entire package. The absolute person you want walking you through the ring process. His knowledge, kindness, patience, humor, and responsiveness made a large decision so easy. We bought the ring after leaving town and he was responsive the entire way as we communicated via text our questions. We never felt pressure or an urgency during the process.Thank you Frank Ruebel’s Fine Jewelry for helping us find an engagement ring!!! The experience was 10/10. The location right outside St. Augustine’s square is beautiful. All of it!
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December 2023 by Rebecca Miller
Best Jewelry stores around! Discovered them over a decade ago. Huge fan of their unique designs. Some of my favorite pieces of Jewelry. Expert staff always go above and beyond to serve and exceed customer expectations. I need a frequent buyer card!
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December 2023 by Danny Knee
A great experience and Kate was awesome. First time buyer at your fine store. Everyone was experienced and helpful. We will make this our go to jewelry store in the future.
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October 2023 by Kelly Shepard-Creasy
Davin took such great care of us. He's so personable and knowledgeable. Thanks, Davin! We'll be back.
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October 2023 by Cosette Anderson
They have a great selection of rings. But their staff needs to be trained properly.My boyfriend is in the market for an engagement ring. When asking about price ranges, the woman behind the counter was extremely rude and dismissive to him. I’d expect employees selling high end jewelry would be better trained. The guy helping behind the counter was great, but my boyfriend did not want to support the store after the woman was so rude.
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October 2023 by Jen Mariea
Katie is amazing! I called about a ring I saw on the website, they didn’t have it in their St Augustine store but she went above and beyond to find the setting and the stone from different stores. There was a little mishap and the ring was in a different spot when I went to pick it up. (No one’s fault) and the staff was so helpful and made sure I walked out one very happy customer. Frank’s work is top notch and my go to for one of kind, locally made pieces. Thank you Katie and staff for a wonderful experience.
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September 2023 by randall saliga
Davin is the best! We'd shopped at 6 stores before finding our best deal here. Great service & even worked out a 5 year maint. plan. for us. Well be back in the future.
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July 2023 by Dayna Horton
I had a wonderful experience here. Davin Stapleton was so helpful and welcoming. He was very patient with my friend and I and showed us all the jewelry we were interested in. He definitely had the best interest of the customer for price range and style in mind. “If you’re not having fun in a jewelry store, you’re in the wrong store.”
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July 2023 by Steve S.
We stopped at Diamonds On The Plaza in March while visiting some friends in St. Augustine. The wide assortment of handmade jewelry was breathtaking. I was really struck by the artistry and originality. We purchased a beautiful ring. A few months later we were saddened to see that the stone had fallen out. Not to worry...Diamonds to the rescue! I reached out to the store and they responded right away. Barely an hour later I had a pre-paid return label to send the ring back for repair at no charge. A few weeks after that we received the repaired ring back. It was a beautiful as when we first saw it! Needless to say my wife is very happy! Thank you to everyone at Diamonds On The Plaza for keeping five star customer service alive and well!
