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November 2023 by Krissy James
After my husbands truck was towed his wallet was in it. And within days all our cards had fraud on them. The cards were still in truck. So someone named Marquita King tried to cash app our card. They would not let us get our vehicle out until Monday. Was told it was 487 on Sat and come Monday it was 690 to get it out. Scam all the way. Someone working there is stealing peoples info. Police have been called but they do have a contract with them so…
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September 2023 by Sasha Buitrago
Was just released from a hospital after emergency due to a car accident that had my car towed by this company. When I called to have access (as state sign) the lady that answered said I could open it my self. When I informed her in on a walker and just had emergency knee surgery, her response was ‘while what do you want me to do about that I can’t leave the office I’m the only one here’. The office was a 2 sec walk for someone not in a full leg brace . Also my bank card was not in my car when I collected my things and now have chargers up to $600 on my bank in st Augustine on dates I was under surgery in orange park. Worst place ever. Would have never used it if given an option, which I was not bc EMT had to place me on a helicopter to a trauma unit.
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June 2023 by Aaron Moore
Called needing roadside assistance after a complete tire failure. I was told there was no one working to help me. Then I was hung up on.
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April 2023 by Aischa S.
Literally wish i could give less than a one star. They towed my partner's car illegally while they were at work. Where was the car parked? In the designated spot for their workplace. When they called to have it brought back they said no one could help because apparently no one was in the office to help? They originally asked for $250 to release the car and eventually brought it down to $100 after numerous calls. One of the representatives even gave my partner's mom a hassle because they "didn't want the car on their lot anymore and just wanted to get rid of it". How about this, don't illegally tow someone's car then!
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March 2023 by don corbin
Bad experience with this company driver went through console and stole winning value of 100$ scratch off ticket and they can care less and said nothing they can do about it and another employee there said it’s not 1st time they’ve had problems with the same guy having things come up missing why in his possession
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January 2023 by Kristen Gagne
Rude and won't put tire on rim unless you buy it there. More concerned with making extra money than doing what's right
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October 2022 by Heather B.
My sister was killed in an accident and they towed her car. They put a lean on my car because my dad's arm was on both cars. My dad had died three weeks after and they still requires payment. Then didn't sign the party work correctly for the court house. Spent days traveling all over St. John's county because the owners don't know how to keep their web sight up to date said they closed at 6:30 but they were closed at 5:03. The guy stated they closed at 5. Miserable people with owners who are never hardly there.
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October 2022 by Junay Bradley
I just wanted to take moment to leave a positive comment about a driver with Complete Auto named Darnell. Each time that he was dispatched to tow my car he was always professional and efficient. It is always a pleasure dealing with individuals that take a sense of pride in their job. Thanks again, Darnell!
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August 2022 by Julius F.
My car broked down yesterday and through my insurance, they sent Complete Towing. Darnell was the tow truck driver, he was professional and took car of my car. Truly Thankful for his service, yesterday August 25, 2022. Sincerly, Julius
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August 2022 by gio drum
Darnell is the best. Genuine dude and helped me out big time. 1,000% recommendService: Transmission repair
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January 2022 by Maria Medina Dit Destin
WORST experience ever. Not professional and the price that is given has extra charges. My car got tow by the 95 south Florida Highway Patrol after a small incident had to pick up my car and for it to be released to me there was fees out the azz. Stay away! Call your insurance first. Don't let the FHP tow your vehicle.... by all means stay away......
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December 2021 by Aimee Stolp
This is the worst towing company out there! Broke down on 95 and had roadside. Tow was assigned and it is 4.5 hours later the car is still not picked up. Do not use them if you have the choice! Tell your roadside company not to use them either. The owner basically said “oh well”. He added stops after we were told they were on the way. Driver was very accommodating but followed owner instructions.
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November 2021 by Brandis Kackos
This company illegally towed my vehicle from place of employment! This company steals people’s vehicles and then demands cash only for return of your vehicle and refuses to list on any paperwork or receipt the actual address of where your car was towed from! They are running a scam! What they are doing is illegal and I will be reporting them! Such a shame what this company is willing to do to make a buck!! I feel sorry for them that they are not good enough at what they do to make an honest living!!
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October 2021 by Kevin Wheeler
The towing service is unreliable. You get told 45 minutes every time you ask for an update and this after waiting 3 hours which was 1 hour longer than there original commitment of 2 hours. You can barely understand the person answering the phone and they obviously do not know what they are doing or have more business than they can manage;Service: General repairs & maintenance
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June 2021 by Lucy M.
This is a NO STARS review. Absolutely one of the WORST companies I have ever dealt with. Unfortunately, due to an auto accident, this towing company was called by FHP. They take advantage of people in a time of need/worry. Disgusting! Then when I called to ask questions the owner hung up on me! If you have a choice at all DO NOT use this company!
