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September 2024 by Sean Ryan
USAA assigned them for roadside assistance. After getting quoted 90-120 minutes they decided to cancel the service after 3 hours of waiting.
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July 2024 by Edna Pomales
My experience was great ! I was having a horrible day (obviously if a tow truck was needed) , anyways the driver ( wish I would have asked for his name), got my mother and I , and he was respectful and helpful!!! So whatever your name is , thank you!!!
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May 2024 by Jenna Bushner
Worst driving! Driver was all over the place and running people off the road! Speeding and no regard driving a company vehicle that had their name on it!! Pretty great for business if you ask me, even if you can't get ahold of anyone or leave a message because the voice-mail is full. Glad it's not my company! And def won't be calling if I need a tow truck!
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January 2024 by Serena Sy
Worst towing company ever. We had USAA assigned them to tow our car to the repair shop. They said will come in 90-120 minutes but We waited 3 and half hours they are still not show up and ended up cancelled the service. Terrible customer service!!!
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January 2024 by dwayne brown
SCAM warning, Worst towing company ever. Do no use this company. You will regret it. Worst service ever. Stole everything from my car.
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November 2023 by Krissy James
After my husbands truck was towed his wallet was in it. And within days all our cards had fraud on them. The cards were still in truck. So someone named Marquita King tried to cash app our card. They would not let us get our vehicle out until Monday. Was told it was 487 on Sat and come Monday it was 690 to get it out. Scam all the way. Someone working there is stealing peoples info. Police have been called but they do have a contract with them so…
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September 2023 by Noah Santos
Kept pushing back time, waited on side of the road for 3 hours for them to finally cancel after wasting my time
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September 2023 by Sasha Buitrago
Was just released from a hospital after emergency due to a car accident that had my car towed by this company. When I called to have access (as state sign) the lady that answered said I could open it my self. When I informed her in on a walker and just had emergency knee surgery, her response was ‘while what do you want me to do about that I can’t leave the office I’m the only one here’. The office was a 2 sec walk for someone not in a full leg brace . Also my bank card was not in my car when I collected my things and now have chargers up to $600 on my bank in st Augustine on dates I was under surgery in orange park. Worst place ever. Would have never used it if given an option, which I was not bc EMT had to place me on a helicopter to a trauma unit.
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June 2023 by Aaron Moore
Called needing roadside assistance after a complete tire failure. I was told there was no one working to help me. Then I was hung up on.
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April 2023 by Aischa S.
Literally wish i could give less than a one star. They towed my partner's car illegally while they were at work. Where was the car parked? In the designated spot for their workplace. When they called to have it brought back they said no one could help because apparently no one was in the office to help? They originally asked for $250 to release the car and eventually brought it down to $100 after numerous calls. One of the representatives even gave my partner's mom a hassle because they "didn't want the car on their lot anymore and just wanted to get rid of it". How about this, don't illegally tow someone's car then!
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March 2023 by don corbin
Bad experience with this company driver went through console and stole winning value of 100$ scratch off ticket and they can care less and said nothing they can do about it and another employee there said it’s not 1st time they’ve had problems with the same guy having things come up missing why in his possession
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January 2023 by Kristen Gagne
Rude and won't put tire on rim unless you buy it there. More concerned with making extra money than doing what's right
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October 2022 by Heather B.
My sister was killed in an accident and they towed her car. They put a lean on my car because my dad's arm was on both cars. My dad had died three weeks after and they still requires payment. Then didn't sign the party work correctly for the court house. Spent days traveling all over St. John's county because the owners don't know how to keep their web sight up to date said they closed at 6:30 but they were closed at 5:03. The guy stated they closed at 5. Miserable people with owners who are never hardly there.
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October 2022 by Junay Bradley
I just wanted to take moment to leave a positive comment about a driver with Complete Auto named Darnell. Each time that he was dispatched to tow my car he was always professional and efficient. It is always a pleasure dealing with individuals that take a sense of pride in their job. Thanks again, Darnell!
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September 2022 by Kevin Kesler
NOT 24 Hours
