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December 2023 by David Asher
Go anywhere but here. Worthless lowlife attendant left early and I couldn't get my reservation. Good thing Enterprise rent a car was open so I could cancel this reservation and go there.
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December 2023 by S.W
Helpful staff but the Avis system wouldn't read my Ontario driver's license.
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July 2023 by Sharon Barnwell
Car was dirty inside dog hair throughout the car. Didn't check the tires on the car drove three hundred miles and the tire had a bubble on the tire. Was put in danger.
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December 2022 by Jason Yost
Do not rent from this place. I placed a reservation 3 weeks in advance , paid in advance. Then when I show up the day of the guy at the counter tells he he has nothing for me and haven't had anything for weeks.He really acted like I was bothering him . They couldn't even call to tell me they wouldn't have the car I paid for.
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November 2022 by Jacob Pickett
Was charged 60 dollars for returning a one day rental an hour late. Wasn’t notified when I turned the key in. Should have kept it an extra day.Edit - just emailed Avis’s response with email and it came back undeliverable twice! What a nightmare this is.
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July 2022 by J
Great customer service very helpful helped me in a pinch. Don't waste your time at any other rental place under the same name nearby this is the one for you.
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May 2022 by Vanndaley Rang
Jeff was extremely helpful and made the process super quick! The mini suv i booked was not available unfortunately so i had a Camry no price change. Other than that, i highly recommend. Thank you so much.
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April 2022 by Beau Cox
Excellent Customer Service at this Location and Port Canaveral.\ \ Manager @ ST. AUGUSTINE store in Walmart was VERY HELFUL and VERY ACCOMMODATING !!!\ \ Online / Phone Customer Service is TERRIBLE !!
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February 2022 by James Donnelly
This location is a total nightmare. Not only do they overbook so that when you come to pick up your car it’s no longer available, they also will not help you find another location with an available car. Don’t bother trying to call ahead because no one will ever answer the phone. Ever. I’ve seen employees completely ignore customers and the phone at the same time while sitting behind a wall hiding. I’ve never experienced customer service at such a low level.
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December 2020 by Deborah Rice
Overall good experience. Reasonably price.
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May 2019 by Hava Shmuelov
I would call before I got there, because there are no vehicles in this company in any of their four locations in St. Augustine !!!! You can not call it car rental because there are no cars to rent !!! It's a joke!
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November 2018 by Southern Bell
Horrible experience. Do not rent with Budget or Avis. My reservation was mixed up on the car and to top it off the truck transmitting was faulty and the trailer hitch broke.
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October 2018 by Walt Collier
I think that this rental office is a awful customer service oriented. . specially the rep. named Damian. what a nasty S.O.B. never again will we ever use or recommend AVIS.
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July 2018 by DrDiane Watson
Tbis lication is the very best as is the mgr Rami
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November 2016 by Luisa Ballesteros
Dirty car. Bad service.