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February 2024 by Sonny Rodgers
Arrived at the store and was never acknowledged of being there. Waited about 10 minutes then decided that it was best to leave. Only one worker assisting two families. Yet, AT&T believed that they provide the best customer service. Now’s it’s off to another store to see if someone can at least say welcome or I will be right with you.
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February 2024 by David c
Luckily, no other customers in the store and Jamie welcomed me and answered all my questions. Very helpful and professional!
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February 2024 by Stephen Walker
The store representative was very informative, helpful and friendly. A true pleasure to work with.
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January 2024 by Howard Jones
The best service we ever experienced in an AT&T store!! Jamie is super-friendly, knowledgeable, helpful - and we are not the only ones raving about the service. I got a new iPhone, she helped to set it up, put the screen saver on for me and recommended a case. I am very, very satisfied. Any time I have a question and I popped into the store, she had an answer. Thank you and please stay in this store!!!
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December 2023 by Oscar Martinez
Excellent customer service. Jamie was so kind and helpful. I recommend them.
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December 2023 by Cotey Friloux
Went in to upgrade a phone but never received any help. 20 minutes then I went to a better store
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December 2023 by Danie K
Jamie was awesome!! She got us the best phone deals. Can we get a dedicated service rep? Would always come to see her.
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November 2023 by Siobhan McDonough
Jamie was great with helping me set up at&t fiber and updating my wireless account! Thanks!
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November 2023 by Tracy Holland
Colton was the sales rep. He did a great job while working with multiple customers at one time to help us all!
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October 2023 by Stephen Paul Garsh
Store representative in St. Augustine, FL, hid in a DARK ATT STORE. NO LIGHTS ON, 10 MINUTES AFTER OPENING TIME.SHE BOOKED MY OFF LIKE SHE COULDN'T HAVE CARED LESS! JUST GAVE ME AN 800 NUMBER TO CALL SUPPORT...I COULD HAVE DONE THAT ON MY OWN!! IT THEN CAUSED ME TO WASTE 2 HOURS OF MY TIME, LOSING ALMOST $70.OO OF MY PAY, WHILE TRYING TO COMMUNICATE WITH PEOPLE PUTTING ME ON HOLD.THIS WHOLE INCIDENT LASTED FROM, 8:50 am to almost 11:30 am.ATT HAS THE WORST SERVICE I HAVE EVER ENCOUNTERED!!!!AND...STOP HIRING PEOPLE OFFSHORE WHO CAN'T SPEAK ENGLISH CLEARLY!!!HIRE ANERICAN WORKERS!!!
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October 2023 by Erin Kelly
Jamie was so helpful today! My in-laws needed to switch some stuff with their plan and Jamie went above and beyond helping take care of everything.
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September 2023 by Vinay Kotha
Customer service sucks, ideally wouldn't even want to give 1 rating but that is the bare minimum I have to give.Bought a phone and it is not working properly, called the customer care and they asked if any physical damage and I said NO. Cc said if they find I would be charged 1200, even though I have insurance from them. Then they advised to go to store and show it an agent at the store to make sure there is no damage.I come to the store and agent says send it as is and pay $1200 or file claim and pay $250 for no reason. Really ridiculous service and worst customer service ever, these guys socks compl.
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September 2023 by Carrie Bee
I just walked in on a Sunday 9/24 at 1:00pm, frustrated because my iPhone 14 Pro max was locked in voice over and I could not even get in with my passcode to shut it off. I had just spent 35 min on the phone w/Apple support with NO luck! Jessica performed a 10 gold-star miracle. It is unlocked, voice over is OFF [forever], and I don't have to be without a phone for 2+ days or keep my Genius Bar appt. THANK YOU so very much Jessica. You rock!!
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September 2023 by Rod Sepulveda
The professional and knowledgeable staff is always there to help! I came in with several questions and they all got answered and resolved.
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August 2023 by Richard Barfield
Steve Arurang, the store manager, did a great job. He was knowledgeable and very professional. I could tell he was very dedicated to customer service and ensuring I had a great experience with ATT
