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February 2024 by Allie Keelin
They were awesome ? No complaints at all!
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October 2023 by Bruce Garbe
I went to this U Haul facility to refill my propane tank at 10 AM on a Tuesday. There was a sign in door glass stating it was closed and to go to U Haul facility on Cortez Blvd Brooksville Florida. This is the second timeI have been here after 9 AM and they were closed. Stop wasting my time.
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June 2023 by David Seiwert
I was visiting in Spring Hill Florida and needed a van to pick up a piece of furniture. I looked up uHaul to see that they had several locations near me. I called the one closest to me and when someone answer, I asked if they were at a call center. She said yes. To note all the persons that I spoke at the call center were very good and helpful. The first call took my information and sent the app to me. She arranged that I pick up the vehicle at a Uhaul location near me. The app did not work everytime that I used it. So I am ruling out user error. The information that I added did not keep. I went to the location to pick up the vehicle at the appropriate time. No one was at the location. I called the customer service number and was told that your system information did not have that this was a vacant location and not set up for picking up a vehicle by the customer. I was informed that someone would be there in fifteen minutes. I was given a new link by the customer service person to set up my vehicle rental with my personal information. This link did work. During the time I waited, I was able to input my information. A person did arrive about 25 minutes later. A little late. I did expect this. He apologized. He then had to take all my personal information again since the app did not work. So one hour and fifteen minutes after my supposed time to pick up the vehicle I was given the keys to the van. I was able to get what I needed. When I went to return the van, I was told to use the app to check the vehicle out. The app did not work. I needed to make a call to customer service who helped me check out. This person was very good as well.Will I use uHaul in the future, probably not. If you are going to rent vehicles without humans, Your app, your system needs major work.
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June 2023 by Angelic - Lady Powerhouse Solutions
Safe, clean, easily accessible.
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June 2023 by Kerry Walker
My name is Captain Kerry Walker and my brother, Captain Wyndell Walker, and I have had the absolute worst experience trying to get into our unit. Total nightmare!
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June 2023 by Nick Fraioli
Gate is always broken, got locked inside the property for hours on 2 different occasions, nobody ever answers the phone
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June 2023 by Robert Gluck
Great store friendly and helpfull staff manager on staff
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December 2022 by Jacques Chabot
The open hours for Thanksgiving said open until 3 PM but that was a lie. They were closed, someone posted a review that they were able to fill some propane tank at this place also. This was the reason I stopped in, but I did not see were the tank is to fill any 20 pound propane tanks. I saw one small U-haul there, this is not a full service U-Haul place.
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December 2021 by Ryan
I'm stuck without transportation because the code given to me to.pick up the key was wrong. So now.im out a $30 Uber and now I have to pay $30 back and I can't move the stuff I needed to within the deadline
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June 2021 by William Foster
could not pickup my 24 /7 van rental. I admit I am annoyed so this might not be fair.
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April 2021 by Gregory Kendall
David is the worse
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February 2021 by Ole Pinky
Good people. The lady up front was super sweet and was a huge help getting me out in a hurry. I'll use them again when I need another storage unit. Highly recommend.
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October 2020 by Judy Terhune
Got our 5 propane tanks filled here, as we always do. It was nice they even gave away free rope to tie them with so they didn't roll around. Most of the time tho. It seems like it takes forever to get someone to come out and fill our tanks, we are a paying customer like everyone else there and we should get treated as such
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October 2020 by Luke Sirico
Call ahead for a truck
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November 2019 by John A.
I've had my rental unit for two years.. each year my rate went up. I just recently moved out of my unit but also paid a few days ago for rent I called them today to find out about a pro-rated refund since I moved out. They don't do any type of pro-rates.. I will never use u-haul for any type of storage again so I have to eat $150 on a unit that I paid 7 days on.
