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April 2024 by Jamel Bailey
Great experience. Very helpful.
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April 2024 by Tamara Blackman
The ladies working today were helpful and I couldn't appreciate all they didThank you
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April 2024 by Susan Lang
Paulette is helpful and knowledgeable, units are clean and secure
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January 2024 by Revealing
Poor front office accounting. Posts payments to the wrong account and charges for non payment and late fees, posts incorrect payment amount less than the amount paid and attempts to charge the difference with late fees. Loses mailed payments requiring stopped payment and reissue. Keeps poor history of problem progression delaying and restarting the resolution process without progress. Requires district manager to resolve but difficult to get the district manager to investigate or call you. Poor communication between front office and district manager.
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October 2023 by AnGie I-Dill
Ms Paulette, is very kind and informative. She was really great to work with.
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September 2023 by Nicole Marks
I had a great experience she was very helpful very nice. I asked to see some units she took me down there to look at them I had to decide I came back maybe a half hour later and I purchased the storage unit very nice very reasonable very clean and I thank them so much.
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August 2023 by oldyella 3
I recently rented a unit from Istorage the whole experience was very easy and fast?. The staff that assisted me with everything I needed to do was great ?? especially Paulette she is a great person to be at that front desk extremely knowledgeable and pleasant to work with can’t say enough good about the whole thing ?thanks for everything ??????
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August 2023 by Mr Jones
I was having an issue with invoice. Paulette was great very helpful, took the time needed for me to understand what happened. I would recommend iStorage to anyone looking for a storage unit.
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July 2023 by Vickie Curry
I had the pleasure of working with the assistant manager Paulette. She was extremely friendly, helpful and had a very warming personality. She showed me a few units and went over the different pricing packages. I decided on the climate control unit. This is the place to come for your storage needs!!. Excellent customer service, convenient location, competitive (the best) prices and again facilities are spotless! Thank you again Paulette! After my long trip from NY, I’m excited to store my cherished belongings here!
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July 2023 by Tenicka Scrivens
Thank you to Ms. Paulette who was so sweet and efficient with helping me chose the right unit for my belongings. She made everything a smooth process and was the sweetest to my 2 year daughter today. Positive energy and great customer service. Thanks again.
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July 2023 by Jimlee Paul
The agent was very nice and helpful. I went to different storage because I came to iStorage and that was the best price in town.
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July 2023 by Dan Trombley
Property Manager, Paulette Robinson, very efficiently handled my billing issues and even was able to wrangle a credit of some charges. All with a smile and great attitude!
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June 2023 by Mary Atwell
I have rented a storage unit in Jan. 2023 at the Spring Hill FL location. In May they had a rate increase and by June they added insurance on my bill. My rate is now $45 more dollars a month within just 5 months. I will not rent storage with this company again.
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June 2023 by Lilms Serious
Excellent experience very attentive staff mamber!Also friendly! Clean secure grounds! Very happy!Thank you T. Manzano!
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June 2023 by Serena Chin
Clean, safe, great rates and Paulette the assistant manager was super awesome!