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February 2024 by Lexie Pate
I usually love Dunkin but the service has gotten so bad. I ordered this morning a drive thru order before I left the house but I had an emergency and couldnt get it right away. I figured I’d just call them and ask if I could come and pick it up maybe an hour later. I call and I was super polite just explaining something came up but the older woman who answered cut me off before finishing my sentence - I’m assuming maybe it was busy - and honestly rudely said “Hold on! hold on! hold on! hold on” and then hung up the phone. I tried calling back and no answer. She didn’t say just give me one moment or anything like that. I’m a manager at my job and I felt this was super rude and undeserved. I’d understand if maybe I was a rude customer but I was super nice to her. It seems like the teenage workers are always nice but the older ones are kind of rude. That’s never a way to handle a call if you’re busy. My question was just a yes or no. There was no reason to be disrespectful, especially with being older you should know customer service by now.
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February 2024 by Karrah Mirabal
i got a interview, but the manager (josh) said he sat down for lunch ( outside bc it’s in construction) and i just said okay and waited in my car. mind you, we had an appointment. anyways , 20 mins go by and he still hasn’t said anything to me, but he is going to different tables and talking, then he went to a table, sat down and went on his phone and i thought oh finally , but no. he is on his phone 5 mins then gets off and goes to a tables full of old people and just talks . did not even acknowledge me having a interview that was scheduled.
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February 2024 by CYRINDA CRAIG
I have been here a few times and it always an issue ask for no ice get extra ice it’s never consistently made food is ALWAYS BURNT but it’s close by and on my way but today took the cake I’ll never be back Ordered in the app to save time go through the drive-through instead of holding up the drive-through. I pull up and taste my coffee it taste burnt, so I park I go back in. I am harassed and belittled by the employee after being ignored by multiple employees telling me coffee can’t taste burnt it’s not put in an oven. I tried to walk away from the employee he follows me to the other end of the counter to continue to trash talk me and tell me I should tasted it before I leave so I should’ve held up the drive thru line because this is what I wanna do is come in the store after waiting in the long drive thru line and deal with irate disrespectful employees who also refused to give me his name said call corporate I only here for check the other employee refused to give me his name which he heard me ask someone else for his name came running back over stating his name is ballerina here is “ballerina” Drive the extra mile and a half down mariner to get better service because this place not only does not know how to make a decent cup of coffee or not burn the food but the employees are rude
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February 2024 by Joyce Charles
3 employees ignored us and then waited on the guy who just walked in. I walked out and will NEVER come here again. I spend hundreds at Dunkin.
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January 2024 by ANTONIO MILLAYES
Lunch was good, great service seen that the cashier went out of her was to help a person in need at what we all need to look after each otherParking: Plenty of parking
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January 2024 by Brian Johnson
This is one of the better stores in the area. The associates were helpful and the service was both quick and accurate.
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January 2024 by Steve Mager
Ripped seats. Dirty tables. Rude employees. But the coffee was good.
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January 2024 by Brenda McNamara
Love the white chocolate cappuccino! Needed to be a little hotter tho. The blueberry muffins were yummy!
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January 2024 by Michael M.
Dunkin has good food and coffee This location has horrendous service with lazy kids working! When the owner is not present the children they hire are slow, and on their phones and drinking fraps and not serving the customers! I have come to this location several times and only once were they on task. Yes , the owner or manager was on duty! As far as ambiance, it's a Duncan and is what's expected!
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January 2024 by Kylie Makenna
3.8 stars average is craaaaaazy for a business ??
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January 2024 by Rajesh Verma
The white chocolate raspberry iced coffee was
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January 2024 by Drew & Tamra Melkonian
Prompt, courteous
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January 2024 by Princess Roshell
Excellent
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January 2024 by Chef’s Restaurant & Bakery
Very nice placeI love
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January 2024 by Roxanne Slabbers
Quality has been declining for the past couple of months, lattes taste old and watered-
