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September 2023 by Lauren R
If you live far and 15 minutes late. Do not schedule here. Have been with America’s Best 3 plus years and other locations always patiently wait past my appointment time. Extremely frustrated.
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August 2023 by Edna Ortega
Im a single mother and had my appointment scheduled for 12:20. They wanted me to show up 10 minutes ahead of time from my scheduled appointment. I showed up at my appointment time and they were unwilling to see me because of that. They chose not to work with me and try to reschedule. I'm a busy mother and I'd rather find somebody that's more willing to work with me than against me. They lost my business.
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August 2023 by Emily Valhuerdi
I needed a quick appointment because I was on my last pair of contacts. I called a few places and Americas Best was the only place that had availability 3 weeks out and accepted my vision insurance. The girls that check you in/out were both super friendly and proficient. They deserve 5 stars. I knocked off two stars for the following reasons: 1- The eye doctor was a bit rude and hasty. I provided them with my old script and he took a quick look and kept me at the same prescription. I got the vibe that he just does the bare minimum. Didn’t even bother to ask if the current contacts were working for me. 2- I was told my insurance was accepted, but then my contact exam/purchase was considered an out-of-network purchase or something along those lines and I had to pay more than I typically do with a local Eye Center. I don’t think I’ll be back. I’ll be looking for an established family vision office for my future needs.
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August 2023 by Patty Terris
I love my glasses. Kennedy helped me find a pair of glasses and was very patient with me. She gave honest feedback on how certain pairs looked and helped me find the perfect one, which I appreciated very much. The whole process was very quick :)
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August 2023 by Curtis Burkhardt II
Dr. Has zero understanding of life. I was 4 mins late after not receiving a confirmation call or text. They skipped right over me and onto the next patient refusing me service until the next available appointment, that appointment was weeks later. I would rather not see then do business with these people.
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August 2023 by Amanda Hearts
My family was in need of new glasses. We had heard good things about America's Best. I called to make an appointment and was kindly greeted by Kennadi. She made our appointments and explained everything clearly to me. We arrived on the day of our appointment and the kindness continued. We were told we can look around at frames after we checked in. After our eye exams, we sat down and went over all of our options. Once again, everything was explained clearly and thoroughly. We were told our glasses should be ready in about a week. When we got the texts that they were ready a week later, we couldn't wait to get our new glasses. Upon arriving, we were once again greeted with a friendly smile and wave hello. Kennadi fit and adjusted our glasses as necessary. A wonderful experience. Kennadi is a wonderful asset to this establishment.10/10 would recommend.
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July 2023 by M. T.Fl
Staff in the front (where you get glasses) is fine. Nice and helpful. BUT the Dr cuts corners and is awful. I came in to get contacts and actually had to come back a second time. At my first appointment the guy told me to come back because I was giving him contradictory answers. (wouldn't the dr want to find out why?) The second time I came in he ended up giving me a script. After getting assigned a pair of contacts (the same kind I came in with, but i had told the dr these were giving me issues with the fit), the dr refused to see me again to see why they weren't fitting correctly. He only referred to the "measurements" done by their measuring tools before I saw him. Now I've used the 1 appointment I'm allowed to have per year, and need to find someone who will actually do the job that every other eye dr has done. Unless you want to be a member of the herd, don't go. Avoid them at all costs. oh and their contacts are 30% higher than ordering them online.
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July 2023 by April Cona
Always a quick and easy experience. They have been on time, courteous and honest with my exams. They don't try to sell me glasses I don't need and I'm in and out in under an hour.
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June 2023 by Jason Brown
Been coming here for years to get eye glasses. The staff is kind and considerate. Amazing to be honest. However the eye doctor is rude. Unfortunately i will have to find a new place as long as he continues to serve this loaction.
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June 2023 by Belinda Vanhorn
My other half went in last night around 6 pm and his glasses were broke he had to have them fixed immediately because he drives a truck and desperately needed them. The arm broke off, the girl we believe her name was Rhonda. She did an amazing job she not only put a band aide on them per say, but didn’t even charge us!!! Thank you so much for your kindness
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June 2023 by Kathleen Malles
Friendly, professional, knowledgeable staff. Great selection of frames, and great prices. My glasses were perfect! Love this place and my second visit was just as good as my first! Highly recommend !
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June 2023 by Jon S.
Made an appointment over a month ago came in today and no appointment set. They sent confirmation schedule 2 days after appointment was made. Had it on my calendar and oooh do you have 2 accounts? Lady had no people skills who i set appointment with and she had nothing with i came back. Guess you get what you pay for, cheap all the way around. Glad they didn't examine me , could only imagine what Dr would have been like. Do not go to Sprin Hill locaton. Idiots.
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May 2023 by Jennie D.
Came into office at 12:55. Appointment at one. Waited for Nicole to help someone out. Once my turn checking in prior to 1:00pm. Assistant comes out says you were supposed to have paperwork beforehand. Refused to see me. Last time we were there well over 3 hours due to computer issue but they couldn't see me when paperwork was completed by 1:02pm. Incredibly rude. I'm no longer comfortable seeing this Dr and will go elsewhere. The last time I was at Americas Best we patiently waited over three hours due to computer issues. Not one of these texts stated to arrive early. This facility has no consideration of its customers. Your insurance allows better. You probably don't want to see this dr if this is how he treats his customers. If you want inexpensive buy from Warelight or Zenni much better customer service,
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May 2023 by Melaina Nofsinger
Highly recommend. Very affordable without insurance. Nicole was extremely helpful and very patient with me each time I had the pleasure of working with her. Sarah was also exceptional! My new glasses are giving me a bit of trouble but these ladies are doing everything to fix the problem. The staff members all seem very nice. Thank you, America’s Best Spring Hill!
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May 2023 by Carolyn Young
Wow Sara G. really took care of the two of us! I am using insurance and my friend using the 2 glasses deal, she had us dialed in, in no time flat. It was like watching her do algebra with all the options she had to offer us. excellent customer service and so friendly. We can't wait to get our new glasses. Thanks Sara G.!!
