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December 2023 by Allison Reus
We have been servicing our car(s) here for the past 4 years and will continue to in the future. This location has employees that are customer service friendly, attentive, and willing to explore different options and pricing. Services have always been performed in a timely manner which is much more than i can say for leading competitors. The gentleman at the front desk, David is PLEASANT to speak with and very knowledgeable on services and pricing. Thank you for the 5-star experience today and every service!!!
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December 2023 by Sandy Hayward
Had what looked like a large nail in my tire. Someone suggested Tuffy Tire so I pulled in expecting an hour wait. Even though they were busy, took me right away! 5 min later they were done! Said honestly it was NOT a nail just a nasty piece of metal. No damage, no charge! Merry Christmas!?
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December 2023 by C R
Awesome customer service! Meet competitive prices. Explains services and why they are needed. David & Kayla were great. Zach did a great job on the car. This will be my new car service place!!
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December 2023 by Mike K
Excellent Service I had what was previously diagnosed as a bad tire sensor by a different mechanic. Took it to these guys and they took it in ( on schedule) checked the tire monitoring system, rest it and it works fine! Also had a different tire that had a slow leak. they found it, plugged it and sent me on my way. No Charge! My tires will need to be replaced soon and I will be going back and getting tires from them.
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December 2023 by Izzy Snowwhite
I had a great experience here, David was very helpful. The entire team was friendly and efficient. I will be returning for my future tire needs and I highly recommend them to anyone!
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December 2023 by Kerri asmus
I don't know what happened this time because i've never had any trouble with this shop in the past. I brought my son's car in because it was shaking in the front and I thought it needed an alignment. I was called by the tech that told me that the driver's side tire had a bubble in it and he needed a new tire, I replaced both the front tires. When I went to pick the car up. The battery was dead, it was a 6 month old battery that I've never had any trouble with. I was told the car never started and the battery was dead when the tech took the car back. He told me that he tested the battery and it tested bad and that I needed a new battery. It was gonna be $260 for a new battery. So I decided to hold off because my husband works on cars and I wanted to make sure that the battery was really dead or if it could be charged. He put it on the charger and in 6 hours it fully charged and has stayed fully charged this whole week. The biggest problem is ever since we picked the car up from the shop. It's stalls at every red light or stop sign I stop at. This car has never stalled before. And now we can't get it a 1/2 mile down the street without it stalling out.. The mechanic told me that I had a lot of stuff going on with the car but wouldn't actually specify any of it. I definitely feel like I was being mansplained. And I would hate to think that they did anything to make it not run right but I brought it in for tires and now the car won't Drive without stalling out. I just don't feel like that makes any sense.
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November 2023 by Jerry
Five star service from initial call to the service I received. Five stars across the board!! Justin is an awesome mechanic!! Gets the job done the right way the first time at affordable prices! Thanks again!
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November 2023 by James Olson
Dave was great, and they were able to get my tire fixed immediately when the places around said they had no time for me! I was in a crunch and they were super fast and easy!
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November 2023 by Matthew Verrona
KAYLA IS THE BEST EVER!! She was super quick to squeeze me in for a nail in my tire, and gave me a great price too! They are so friendly and helpful at this location, and if they can’t help, they go out of their way to make sure you get taken care of somewhere. Customer Service is a priority!
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November 2023 by Paul B
Kayla did an incredible job! I Realized I had a screw in my tire and no spare. Brought it in and she had me back on the road in less than 20 minutes! She went out of her way to get the job done quickly and correctly. I absolutely recommend this place!
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November 2023 by H L
Had ordered two tires under the belief that I had issue with two and once staff checked out the tires they determined only one required replacement saving me hundreds of dollars.As a newcomer to the area with so many choices, so glad I chose Tuffys as they are honest, competent and David certainly ensured a terrific experience during the service.
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November 2023 by liz collazo
I was two hours away from home and got a flat tire. I came to Tuffys Venice via tow truck and they were able to replace my tire and put me back on the road in 30 minutes! So grateful! Thanks so much!
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September 2023 by Nancy O.
Yes, excellent service, great technicians. I came in with an emergency flat and they took great care of me. Highly recommended. Thank you so much.
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September 2023 by Veena Uralil
I am writing this review to express my utmost satisfaction with the exceptional service I received during my recent visit to your establishment. I had both of my flat tires replaced, along with an oil change, and I am delighted with the outcome.Firstly, I would like to highlight the professionalism and courtesy exhibited by your staff. From the moment I entered your facility, I was greeted with a warm and welcoming atmosphere. The team members were extremely knowledgeable and attentive, making sure to address all my concerns and provide detailed explanations of the services I required.The tire replacement was done efficiently and with utmost precision. The technicians at Tuffy's Auto demonstrated great expertise and skill in handling the task. They carefully inspected the tires, identified the cause of the flats, and promptly replaced them. I was impressed by their attention to detail, ensuring proper alignment and inflation for optimal performance and safety.Furthermore, the oil change service was completed promptly without any hiccups. Your team used high-quality oil and filters, effectively maintaining the health of my vehicle's engine. I appreciate the thoroughness with which the technicians executed this routine maintenance task.Beyond the excellent technical work, I also want to commend Tuffy's Auto for maintaining a clean and comfortable waiting area. The facility was well-maintained, providing a pleasant environment for customers like me to relax while their vehicles were being serviced.Overall, my experience at Tuffy's Auto was overwhelmingly positive. The tire replacement and oil change services exceeded my expectations in terms of both quality and customer service. I am incredibly satisfied with the work done on my vehicle and the professionalism exhibited by your staff.I highly recommend Tuffy's Auto to anyone in need of reliable and efficient auto services. I am grateful for the attention and care shown to my vehicle and be returning for any future automotive needs. I want to extend my gratitude to Anthony Sanchez and Brandon for their outstanding assistance.Thank you once again for everything!
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September 2023 by Jeff Osullivan
Excellent customer service. Needed a tire plugged. Had stopped across the street at tire kingdom and was told come back next Wednesday. Drove across the street to Tuffy and they helped me and I was on the road in 10 minutes. They will now have my business
